Customer Service Manager

2 weeks ago

Chepstow, United Kingdom CV-Library Full time

Customer Service & Operations Manager

Up to £50,000

Competitive Remuneration Package

Chepstow

The Opportunity:

We are always delighted to be partnered with this thriving local business in Chepstow who are constantly growing. With national, and international presence, my client’s aim is to provide customised solutions for a variety of clients, and needs. Their hard work, and success to date has allowed them to become a well known brand, and leading player in within their industry.

Meaning… We are now looking for a Customer Service and Operations Manager to head up their team Chepstow 

The Customer and Operations Manager will report to the General Manager, driving the team to deliver the best service, and achieve results. You must be consistent, commercially astute and be able to apply intelligence and broader understanding of the business. It is essential this person has a hands-on approach, good under pressure, punctual, and flexible to influence the team, and uphold the company’s admirable reputation.

Just some of the Key Responsibilities:

Delegating tasks and projects, to get tasks completed to the best ability

Recruiting, onboarding and training of new team members

Evaluating team KPI’s and individual performances

Preparing and reviewing analytics and reports of service performance

Managing absences of leave, sickness and holidays and arranging appropriate cover

Implementing continuous improvements to the teams after careful evaluation

Providing a focused and friendly service to all customers and prospects and maintaining good relationships with customers

Handling a range of enquiries from customers by telephone and email and ensuring a timely and accurate response to enquiries

You must be:

Experienced in a previous Sales or Customer Service management role

Commercially minded

Experienced in implementing continuous improvement programmes

Patient and tactful with management

Qualified to a degree level or equivalent

Enthusiastic, and driven to achieve goals and deliver results

This is an excellent opportunity to join a successful, growing, local company. If you think so too, and believe you are the person for the job, we want to hear from you Please apply for immediate consideration, or get in touch on (phone number removed)

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