Customer Service Manager

1 month ago


Chepstow, United Kingdom CV-Library Full time

Customer Service & Operations Manager

Up to £50,000

Competitive Remuneration Package

Chepstow

The Opportunity:

We are always delighted to be partnered with this thriving local business in Chepstow who are constantly growing. With national, and international presence, my client’s aim is to provide customised solutions for a variety of clients, and needs. Their hard work, and success to date has allowed them to become a well known brand, and leading player in within their industry.

Meaning… We are now looking for a Customer Service and Operations Manager to head up their team Chepstow 

The Customer and Operations Manager will report to the General Manager, driving the team to deliver the best service, and achieve results. You must be consistent, commercially astute and be able to apply intelligence and broader understanding of the business. It is essential this person has a hands-on approach, good under pressure, punctual, and flexible to influence the team, and uphold the company’s admirable reputation.

Just some of the Key Responsibilities:

Delegating tasks and projects, to get tasks completed to the best ability

Recruiting, onboarding and training of new team members

Evaluating team KPI’s and individual performances

Preparing and reviewing analytics and reports of service performance

Managing absences of leave, sickness and holidays and arranging appropriate cover

Implementing continuous improvements to the teams after careful evaluation

Providing a focused and friendly service to all customers and prospects and maintaining good relationships with customers

Handling a range of enquiries from customers by telephone and email and ensuring a timely and accurate response to enquiries

You must be:

Experienced in a previous Sales or Customer Service management role

Commercially minded

Experienced in implementing continuous improvement programmes

Patient and tactful with management

Qualified to a degree level or equivalent

Enthusiastic, and driven to achieve goals and deliver results

This is an excellent opportunity to join a successful, growing, local company. If you think so too, and believe you are the person for the job, we want to hear from you Please apply for immediate consideration, or get in touch on (phone number removed)



  • Chepstow, United Kingdom Barker Ross Full time

    A fantastic opportunity has arisen for an experienced Customer Services Manager with a very commercial and customer centric focus, to join a progressive, successful and highly people oriented growing organisation.They are keen to hear from ambitious individuals who thrive on taking full ownership, are committed to leading teams and developing talent and who...


  • Chepstow, United Kingdom CV-Library Full time

    A fantastic opportunity has arisen for an experienced Customer Services Manager with a very commercial and customer centric focus, to join a progressive, successful and highly people oriented growing organisation. They are keen to hear from ambitious individuals who thrive on taking full ownership, are committed to leading teams and developing talent and...


  • Chepstow, United Kingdom Barker Ross Full time

    A fantastic opportunity has arisen for an experienced Customer Services Manager with a very commercial and customer centric focus, to join a progressive, successful and highly people oriented growing organisation. They are keen to hear from ambitious individuals who thrive on taking full ownership, are committed to leading teams and developing talent and who...


  • Chepstow, United Kingdom Barker Ross Group Full time

    A fantastic opportunity has arisen for an experienced Customer Services Manager with a very commercial and customer centric focus, to join a progressive, successful and highly people oriented growing organisation. They are keen to hear from ambitious individuals who thrive on taking full ownership, are committed to leading teams and developing talent and...


  • Chepstow, United Kingdom Compass Group Full time

    We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a...


  • chepstow, United Kingdom First Home Improvement Full time

    Customer Service Representative - FULL TIMDue to expansion we are looking for 3 motivated individuals to join our successful Customer Service team, within a well established company. Our ideal candidate would be an individual that has some experience in customer service or marketing. However we do provide full training so experience is not necessary but an...


  • Chepstow, Monmouthshire, United Kingdom Barker Ross Full time

    Job Title:Senior Customer Services LeaderAbout the Role:We are seeking a highly motivated and experienced Senior Customer Services Leader to join our team at Barker Ross. As a key member of our leadership team, you will be responsible for driving customer satisfaction and improving processes.The ideal candidate will have a proven track record of delivering...


  • Chepstow, Monmouthshire, United Kingdom Coventry Building Society Full time

    About the RoleWe are seeking a Customer Service Assistant to join our team in Chepstow, working part-time every Saturday. As a key member of our Customer Service area, you will provide exceptional support to customers, ensuring their needs are met and exceeded.This is an excellent opportunity for someone who enjoys working with people, providing solutions,...


  • Chepstow, Monmouthshire, United Kingdom First Home Improvement Full time

    Job Description:As a Customer Service Advisor at First Home Improvement, you will be responsible for communicating with customers to deliver funding allowances and promoting the company's services. Your duties will include engaging with existing customers, booking appointments, and filing reports. You will also deal with questions and queries to improve...


  • Chepstow, Monmouthshire, United Kingdom Tesco Partners Full time

    Key ResponsibilitiesHelp serve our customers by answering their queries and resolving issues promptly.Work across the store in various areas, including service, picking, and replenishment, as required.Maintain high standards of safety, quality, and efficiency in all aspects of your work.Be knowledgeable about our products and services, and able to...


  • Chepstow, Monmouthshire, United Kingdom Autograph Recruitment Full time

    Achieve Excellence in Customer ServiceWe are partnered with a successful, local business in Chepstow, constantly growing with national and international presence. Their aim is to provide customised solutions for a variety of clients and needs.About the Role:Lead the team to deliver the best service and achieve results.Drive the team with a hands-on approach,...


  • Chepstow, United Kingdom First Home Improvement Full time

    About First Home ImprovementWe are a well-established company with a successful Customer Service team. We're looking for motivated individuals to join us and contribute to our growth.Job DescriptionThe Customer Service Team Member will be responsible for communicating with customers, understanding their needs, and providing solutions. This role is ideal for...


  • Chepstow, Monmouthshire, United Kingdom Coventry Building Society Full time

    Job DescriptionWe are seeking a Customer Service Assistant to join our team in our Chepstow branch. This is a part-time opportunity working 8.45am - 12.30pm every Saturday.ResponsibilitiesProvide excellent customer service to customers visiting our Chepstow branch.Manage cash transactions accurately and efficiently.Deal with customer inquiries and concerns...


  • Chepstow, Monmouthshire, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking a skilled Customer Service Operations Executive to join our team at Royal Mail Group. As a key member of our delivery team, you will be responsible for ensuring the smooth running of all deliveries.Key ResponsibilitiesLead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the...


  • Chepstow, United Kingdom Coventry Building Society Full time

    About the role Were looking for a friendly, helpful person to join the team in our Chepstow branch.The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.This is a part time opportunity working 8.45am - 12.30pm every Saturday.It will suit someone whos at ease with...


  • chepstow, United Kingdom Coventry Building Society Full time

    About the roleWere looking for a friendly, helpful person to join the team in our Chepstow branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.This is a part time opportunity working 8.45am - 12.30pm every Saturday.It will suit someone whos at ease with...


  • Chepstow, Monmouthshire, United Kingdom Coventry Building Society Full time

    About the RoleWe are seeking a friendly and helpful individual to join our team in our Chepstow branch. As a Saturday Customer Service Assistant, you will play a vital role in supporting a wide range of customers in a welcoming environment.Job ResponsibilitiesProvide excellent customer service to clients visiting our Chepstow branch.Manage cash transactions...


  • Chepstow, Monmouthshire, United Kingdom Coventry Building Society Full time

    About the JobWe are looking for a Customer Service Representative to join our team in our Chepstow branch. The successful candidate will provide exceptional customer service to our clients and ensure that they have a great experience with us.Key ResponsibilitiesHandle customer inquiries and resolve any issues in a timely and efficient manner.Process cash...


  • Chepstow, United Kingdom Wilko Full time

    **Customer Service Assistant Level 1**: - Hourly Rate - ** 10.62** - Location - ** Chepstow** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / Saturday 3 hours between 8.00am and 19.00pm** **Sunday 3 hours between 9.45-16.15** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to...


  • Chepstow, Monmouthshire, United Kingdom Coventry Building Society Full time

    About the Role">We're seeking a Part-Time Customer Service Representative to join our team in Chepstow on Saturdays. As a member of our community-focused branch, you'll play a crucial role in supporting our customers.">Key Responsibilities">You will:">">Support customers in a caring and helpful manner">Work collaboratively with colleagues to achieve shared...