Customer Service Advisor

3 weeks ago

Edinburgh, United Kingdom CV-Library Full time

Your new company

You will be joining a well-known organisation who are a staple of the local community. Helping citizens by offering a range of vital services, you will be an integral part of the company's growing customer service function. You will be based in their Edinburgh office with the opportunity to work hybrid and/or flexibly within their office hours.

Your new role

As a Customer Service Advisor, you will be responsible for providing a friendly and supportive customer service to key stakeholders of the organisation. Some of your key duties include:

Independently manage, and be the first point of contact for, customer enquiries via telephone and email
Offering advice and information to solve queries or complaints and refer customers to third parties when appropriate
Having a clear understanding of contracts, schemes and services operated by the organisation
Customer relationship management - helping customers through the order process
Building relationships with third party suppliers
Use their system to log calls and communication with customers
Meet individual and team targets and KPIs
What you'll need to succeed

Experience in a customer service role (contact centre desirable, but not essential)
General office administration experience
Excellent interpersonal communication skills
Confident communicator and good team player
Provide solutions to problems through independent thinking
Target oriented and comfortable working to meet KPIs
What you'll get in return

In return for your dedication and hard work, you will receive:

Competitive entry level salary
Hybrid working model
Flexible working hours (within the company's opening hours)
34 days holiday (including public holidays)
The opportunity to develop your professional career
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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