Credit Controller

4 weeks ago

Staplehurst, United Kingdom CV-Library Full time

Credit Controller / full time / Permanent / £30,000

An excellent opportunity for a Consumer Credit Controller has arisen with a market leading provider of SaaS solutions used by over 5,000 retailers. As a Credit Controller in this position, you will join an expanding team to support customers in arrears and future payment plans.  To be considered for this role you should come paired with experience in a credit control position and be a confident communicator.
 
Role and Responsibilities:

Communicating with customers in arrears via phone, email, or letter to recover missed loan payments
Discussing and establishing payment plans for customers unable to immediately settle their arrears
Coordinating and overseeing repayment arrangements with debt collection agencies
Escalating unpaid debts to the designated legal advisory service
Supervising the debt recovery process in collaboration with the legal advisory service
Managing voluntary repayment agreements through debt agencies
Informing customers of any recovery-related costs and processing associated charges
Ensuring accurate and up-to-date record-keeping
Making necessary updates to the company's debt management system
Preparing monthly debt reports for the Finance Manager and relevant stakeholders
Collaborating with the Customer Success Manager to enhance the credit check system
Logging and resolving customer complaints related to debts 
Essential Skills:

Previous experience in a Credit Control position
Confident in financial transactions
Strong telephone communication skills
Ability to work well in a team
Strong attention to detail 
Package:

Base salary of £30,000
25 days holidays plus bank holidays
Free parking on site
Close to public transport
Excellent company culture 
Credit Controller / full time / Permanent / £30,000

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