Quality and Training Coordinator

2 months ago


Leeds, United Kingdom CV-Library Full time

Job Title: Quality and Training Coordinator 🌟

📌 Location: Leeds

📅 Contract Details: Full-time, Permanent

💰 Salary: £30,000 per annum

About Our Client:

Our client is a leading retail organisation committed to providing outstanding customer service. They are seeking a dynamic Quality and Training Coordinator to join their team and help drive excellence in service delivery and employee development.

Benefits & Perks:

✨ Excellent career progression opportunities

✨ Comprehensive employee benefits programme

✨ Collaborative and inclusive work culture

✨ Ongoing training and development opportunities

Responsibilities:

Monitor and conduct quality checks across all contact channels to ensure exceptional service levels.
Analyse recurring issues and proactively identify opportunities for change or retraining.
Develop and maintain training resources and materials, ensuring accuracy and relevance.
Coordinate recruitment activities and support the onboarding process.
Implement a comprehensive training academy for new employees and process improvements.
Provide performance visibility to relevant managers and offer regular feedback and coaching.
Gather feedback and suggest process enhancements to improve customer satisfaction.
Engage with the wider management team to understand priorities and drive performance.
Implement coaching and mentoring initiatives to promote a first-time-right and extra mile service approach.
Support the wider team in their development and progression.Essential Skills & Qualifications:

Previous experience in a similar role within a retail or customer service environment.
Strong analytical skills and the ability to identify patterns and trends.
Exceptional communication and interpersonal skills.
Demonstrated ability to coach, mentor, and provide constructive feedback.
Proficiency in analysing data and producing reports.Desirable Skills & Qualifications:

Experience in implementing training programmes and initiatives.
Knowledge of quality management systems.
Familiarity with retail operations and processes.Technologies:

Proficient in MS Office Suite (Word, Excel, PowerPoint).
Experience with CRM systems is a plus.How to Apply:

If you are a results-driven individual who thrives in a fast-paced retail environment, we would love to hear from you

Join our client's team and make a positive impact on their service delivery and training standards 🙌✨

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website


  • Quality Coordinator

    5 months ago


    Leeds, United Kingdom Recruit4Staff Full time

    Recruit4staff are proud to be representing their client, a leading **Manufacturing** Company in their search for a **Quality Coordinator** work in their offices in **Leeds** **For the successful Quality Coordinator our client is offering: - Salary Negotiable - Monday to Friday (0845 - 1730) - Fixed Term Contract - 2 years - Benefits: 23 days annual leave...

  • Training Coordinator

    6 months ago


    Leeds, United Kingdom COPTRZ Full time

    If you're looking for a career in customer service or administration then this is the role for you. Based in Leeds city centre, Coptrz revolutionise organisations using drones. As Training Coordinator you’ll be responsible for providing world-class administrative support within the training team focused around our Coptrz Academy e-learning platform. You...

  • Training Coordinator

    6 months ago


    Leeds, United Kingdom COPTRZ Full time

    If you're looking for a career in customer service or administration then this is the role for you. Based in Leeds city centre, Coptrz revolutionise organisations using drones. As Training Coordinator you’ll be responsible for providing world-class administrative support within the training team focused around our Coptrz Academy e-learning platform. You...


  • Leeds, United Kingdom Citrus Training Full time

    Leeds and Northamptonshire **The Company**: Established in 2004 we are widely recognised as the market leader in safety training. This rapid growth and outstanding success is because the company has been built from the best of best stock within the safety industry. With a blue-chip client list including Openreach, Balfour Beatty, Kier, Barratt Homes and...

  • Training Coordinator

    6 months ago


    Leeds, United Kingdom Neo Property Solutions Full time

    **Training Coordinator / Business Service Officer** **Location**:Leeds (Easy access via M1 / M62 / M621) **Salary**:To 28k + Benefits It's all go here at NEO, as of the end of March we will have recruited over 30 new members to the NEO family. A mix of Joiners / Painters & Fire Stoppers - that coupled with our existing brothers and sisters means we need...

  • Care Coordinator

    4 weeks ago


    Leeds, Leeds, United Kingdom NFP PEOPLE Full time

    Care Coordinator Role OverviewWe are seeking a highly motivated and driven Care Coordinator to join our growing employee-owned organisation and contribute to delivering high-quality care and support to customers and local communities.Key Responsibilities:Plan and organise care services, ensuring effective rotas for well-trained care teams and minimising...


  • Leeds, United Kingdom Graphic Packaging International - Europe Full time

    Role OverviewAt Graphic Packaging International - Europe, we're committed to delivering exceptional quality goods to our customers. As our Quality Assurance Coordinator, you'll play a vital role in ensuring the highest standards of quality are met at our Leeds site.Key ResponsibilitiesAssist in effectively managing the Quality Department, ensuring timely...


  • Leeds, United Kingdom Meridian Health and Social Care Full time

    A fantastic opportunity has arisen for a Full Time Branch Team Leader to join our dynamic team in Leeds. In return, we offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, full training and on-going support. To undertake the day to day monitoring of work standards of a team of care workers, including specialist teams...


  • Leeds, United Kingdom ASDA Full time

    Job Advert **Training Deployment and Scheduling Coordinator** We are looking for a training deployment and scheduling coordinator to join our team and oversee the delivery of training programs for our employees and suppliers. You will be responsible for coordinating the deployment of trainers, scheduling training sessions, managing training records and...


  • Leeds, Leeds, United Kingdom GXO Logistics, Inc Full time

    About Our TeamAt GXO Logistics, Inc, we value our team members' contributions and provide opportunities for growth and development. If you're passionate about training and development, this is a great chance to join our team and make a real difference.Role OverviewThe Learning Coordinator will be responsible for supporting the development and delivery of all...


  • Leeds, United Kingdom Doing good leeds Full time

    Share Training & Development Coordinator GIPSIL Ltd Job Title : Training and Development Coordinator – up to 6 month fixed term contract with the possibility the role may become permanent. Team : HR Responsible to : HR Manager Responsible for : N/A Hours : 37 Salary : Scale 5, Point 12 £25,796 Benefits : Flexitime and Hybrid working,...


  • Leeds, United Kingdom Route 1 Recruitment and Training Full time

    **The Manufacturing Assistant role is to**: **Main Responsibilities** **Communication Liaison**: - Act as a central point of contact between different departments within the manufacturing team. - Facilitate effective communication to ensure all relevant stakeholders are informed about production schedules, changes, and updates. **Documentation and Record...


  • Leeds, Leeds, United Kingdom Marks Sattin (UK) Ltd Full time

    We are seeking a highly skilled Education and Training Recruitment Coordinator to join our successful team in Leeds. As a key member of our recruitment team, you will be responsible for coordinating recruitment activities and supporting our clients in finding top talent.A salary of £32,000 - £42,000 per annum reflects the importance of this role in driving...


  • Leeds, United Kingdom ASDA Full time

    Job Advert **About the role** Looking for an opportunity that is fun, fast-paced and customer focused with fantastic development opportunities. Then look no further! Our Supply Chain teams are at the ‘heart' of our business and front and centre of all we do. By working to train and develop our supply chain colleagues, you will be helping the teams...


  • Leeds, United Kingdom ILS24 HEALTH CARE Ltd Full time

    **Position: Training Coordinator** ILS24 HEALTH CARE Ltd is looking for a full-time Training Coordinator to join our team. This position is responsible for onboarding new employees, scheduling, and assisting with the day-to-day training process. The Training Coordinator will also assist with employee development and special events as needed. **Core...


  • Leeds, Leeds, United Kingdom S Knights Full time

    We are seeking an experienced Technical Trainer to help design, develop and deliver high-quality short technical training courses in the low carbon and/or construction sector for our clients.About the Role:This is a crucial role that ensures our course delivery and content exceed customer expectations. As a Technical Trainer, you will contribute to our...

  • Quality Coordinator

    2 months ago


    Leeds, United Kingdom Graphic Packaging International - Europe Full time

    At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most...

  • Quality Coordinator

    2 months ago


    Leeds, United Kingdom Graphic Packaging International - Europe Full time

    At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most...


  • Leeds, United Kingdom CBRE Full time

    **JOB DESCRIPTION** **Job Title; **Quality & Compliance Coordinator **Location; **Leeds Gateway Office **Reporting to; **Compliance Manager **Hours**:; Mon - Fri 08:00 - 17:00 (40hrs inc. 60min unpaid lunch **Overview** To deliver a high quality administrative function to the account. Processing worksheets, Checking compliance, Processing Compliance...

  • Quality Coordinator

    3 weeks ago


    Leeds, United Kingdom Graphic Packaging International - Europe Full time

    Job Description At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the...