Junior Technical Support | Trainee Support | First Line
4 weeks ago
We are seeking a proactive and reliable First Line Support candidate to join our team in Croydon. This position will be the first point of contact for our clients, providing exceptional customer support and troubleshooting basic technical issues. Ideal candidates will possess strong communication skills, a willingness to learn, and some foundational IT skills. This role offers an excellent opportunity for career growth and development in the IT sector, with full training and support provided.
Key Responsibilities:
- Provide technical support to clients via phone, email, resolving basic issues and escalating when necessary.
- Log, monitor, and manage service requests within our ticketing system, ensuring timely resolution.
- Guide clients through troubleshooting steps and provide advice on usage, configurations, and best practices.
- Liaise with internal teams to coordinate resolutions for complex issues.
- Consistently ensure client satisfaction and strive to deliver high-quality support.
Key Requirements:
- Excellent spoken and written English, with a professional and friendly communication style.
- Willingness to learn and grow within the IT sector.
- IT skills and an interest in technology.
- Problem-solving skills and the ability to remain calm under pressure.
- Organised, detail-oriented, and able to manage time effectively.
- Based in or able to commute to central Croydon.
Desirable Qualifications:
- Previous experience in a customer-facing or IT support role is an advantage but not essential.
- Familiarity with common software packages, basic networking, or troubleshooting practices is beneficial
-
Outreach Support Worker
6 months ago
Croydon, United Kingdom Ascend Support Full time**Location**: Based in the areas of Croydon, Lambeth and Sutton **Hours**: Full time / 40 per week **Salary Offered**: £11.45- £12.38 per hour We are dedicated to supporting adults with additional learning requirements to have a quality life in their communities, promoting individual strengths, and enabling them to have choice and control to achieve...
-
Support Worker
4 weeks ago
Croydon, United Kingdom Hestia Housing Support Full timeWe are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to...
-
Education Support Worker
2 weeks ago
Croydon, United Kingdom ClassRoom Support Full timeOverview:We are seeking a passionate and dedicated Education Support Worker to join our team at SEN schools in Croydon. The role will provide essential support and guidance to students with special educational needs, helping them to overcome barriers to learning and reach their full potential.Responsibilities: * Build positive relationships with students,...
-
Education Support Worker
4 weeks ago
Croydon, United Kingdom ClassRoom Support Full timeOverview: We are seeking a passionate and dedicated Education Support Worker to join our team at SEN schools in Croydon. The role will provide essential support and guidance to students with special educational needs, helping them to overcome barriers to learning and reach their full potential. Responsibilities: * Build positive relationships with...
-
Education Support Professional
1 week ago
Croydon, United Kingdom ClassRoom Support Full timeAbout the RoleClassRoom Support is seeking an Education Support Worker to join our team in Croydon. As an Education Support Worker, you will work closely with students with special educational needs, providing emotional and educational support to help them overcome barriers to learning.ResponsibilitiesDevelop positive relationships with students, providing...
-
Technical Support Engineer
2 weeks ago
Croydon, Greater London, United Kingdom Rise Technical Recruitment Limited Full timeJob Title: Technical Support EngineerWe are currently seeking a Technical Support Engineer to join our team at Rise Technical Recruitment Limited. As a Technical Support Engineer, you will be responsible for providing technical expertise and support to clients across London and surrounding areas.Key Responsibilities:Provide technical support and guidance to...
-
Technical Support Specialist
1 day ago
Croydon, Greater London, United Kingdom Rise Technical Recruitment Limited Full timeAs a skilled Field Service Engineer, you will provide exceptional technical support to our clients nationwide. The ideal candidate will possess strong engineering expertise and excellent communication skills, with the ability to work autonomously and as part of a team.We are a leading services provider to a range of retail stores, banks, and cash centres...
-
Technical Support Specialist
1 week ago
Croydon, Greater London, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a skilled Service Engineer to join their team in London and surrounding areas. This exciting opportunity offers the chance to work as an Electrical Maintenance Technician, providing top-notch support to clients across the region.The successful candidate will have experience in electrical maintenance and repair,...
-
Technical Support Engineer
5 days ago
Croydon, Greater London, United Kingdom Rise Technical Recruitment Limited Full timeTechnical Support EngineerWe are seeking a skilled Technical Support Engineer to join our team in the South East region.This is an exciting opportunity to work with a leading services provider to a range of retail stores and banks nationwide.The successful candidate will be responsible for:Maintaining and repairing equipment to ensure optimal...
-
Technical Support Specialist
1 week ago
Croydon, Greater London, United Kingdom Planet Recruitment Full timeRole Summary:This Technical Support Specialist - Education Sector role involves supporting primary schools, managing customer accounts, and maintaining IT hardware and software across school sites. We are looking for a skilled and self-driven individual with a passion for IT and a solid technical background. As a team player with excellent communication and...
-
Support Worker
4 weeks ago
Croydon, Greater London, United Kingdom Hestia Housing Support Full timeWe are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to...
-
Support Worker
1 month ago
Croydon, Greater London, United Kingdom Hestia Housing Support Full timeWe are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to...
-
Service Engineer
1 week ago
Croydon, United Kingdom Concept Resourcing Full timeWe are looking for a skilled Service Engineer to join our technical support team at Concept Resourcing. As a key member of our team, you will be responsible for providing technical support and maintenance services to our clients.Responsibilities:Provide technical support and maintenance services to clientsInstall and configure access solutions to meet client...
-
Junior Water Treatment Specialist
2 weeks ago
Croydon, Greater London, United Kingdom Rise Technical Recruitment Full timeLaunch Your Career as a Junior Water Treatment SpecialistWe are currently seeking a talented Water Hygiene Technician to join our dynamic team in South London and surrounding areas. As a Junior Water Treatment Specialist, you will have the opportunity to build a rewarding career in a rapidly growing industry. Your key responsibilities will include traveling...
-
Support Worker, Start Asap
4 weeks ago
Croydon, Greater London, United Kingdom Hestia Housing Support Full timeAt Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. The service you will work in…. Empower a caseload of service users to manage...
-
Support Worker, Start Asap
1 month ago
Croydon, Greater London, United Kingdom Hestia Housing Support Full timeAt Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. The service you will work in…. Empower a caseload of service users to manage...
-
Regional Technical Support Specialist
6 days ago
Croydon, Greater London, United Kingdom Rise Technical Recruitment Full timeWe are seeking a skilled Electro-Mechanical Maintenance Technician to join our client's team as a Field Service Engineer. In this Monday - Friday days based role, you will be responsible for Service, maintenance, and repairs on Electrical, Mechanical, and Plumbing equipment.About the RoleYou will travel to various customer sites within a local patch to...
-
1st Line Desktop Support
7 months ago
Croydon, United Kingdom Proactive IT Full time10166CF £200 - 210 per day 1st Line Desktop Support - On site 5 days a week We are currently looking for an enthauiastic individual with a “can do” atiitude to join our client for a 6 month contract - INSIDE IR35. The role is ideal for someone with a few years experience of 1st Line support and is looking to gain some further experience at a Tier 1...
-
Second Line Technician
1 week ago
Croydon, Greater London, United Kingdom Planet Recruitment Full time**Role Summary:**This Second Line Technician role is ideal for an individual with a passion for IT and a solid technical background.The successful candidate will be responsible for supporting a primary school, managing customer accounts, and maintaining IT hardware and software across the school sites. This includes improving their ICT provision to enable...
-
Technical Support Professional
1 month ago
Croydon, Greater London, United Kingdom Natterbox Limited Full timeNatterbox Limited Job DescriptionAs a Customer Support Engineer, you will play a crucial role in ensuring customers receive timely responses and resolutions to their issues. This position is perfect for a motivated individual looking to build on existing experience and provide technical support, administration, and user education to Partners and Customers of...