IT Support Engineer- 1st/2nd Line

2 months ago


Braintree, United Kingdom CV-Library Full time

Job Title: IT Support Engineer (1st/2nd Line Support)
Location: Essex (fully onsite)
Salary: Up to £35,000 per annum (DOE)

My client is a well-established and reputable solicitors firm in Essex, providing expert legal services across a range of sectors. They are currently seeking an IT Support Engineer to join their team, offering 1st and 2nd line technical support to ensure smooth and efficient day-to-day IT operations.

Key Responsibilities:

Provide 1st and 2nd line IT support to staff across all departments.
Troubleshoot hardware and software issues (desktops, laptops, printers, etc.).
Maintain and support Microsoft Office 365, Windows 10/11, and other legal-specific applications.
Set up and configure new hardware and software for users.
Assist with network connectivity issues (Wi-Fi, LAN, VPN).
Support security protocols, including antivirus updates and ensuring systems meet data protection standards (GDPR compliance).
Assist in managing user accounts (Active Directory) and email accounts.
Provide remote and on-site support as needed.
Document issues, solutions, and procedures effectively.
Liaise with third-party vendors and escalate issues where necessary.

Skills & Experience:

Proven experience in a 1st/2nd line IT support role.
Strong knowledge of Windows operating systems, Office 365, Active Directory, and remote support tools.
Familiarity with troubleshooting network issues (DNS, DHCP, TCP/IP).
Excellent communication and customer service skills.
Experience working within a professional services or legal environment (desirable).
Ability to manage multiple tasks, prioritize workload, and work effectively under pressure.
Knowledge of legal case management systems is a bonus.

Qualifications:

Relevant IT qualifications (CompTIA A+, Microsoft certifications, etc.) are desirable but not essential with sufficient hands-on experience.

If you're an enthusiastic and driven IT professional looking for a new challenge in a dynamic legal environment, we'd love to hear from you

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy



  • Braintree, United Kingdom In Technology Group Full time

    Job Title: IT Support Engineer (1st/2nd Line Support)Location: Essex (fully onsite)Salary: Up to £35,000 per annum (DOE)My client is a well-established and reputable solicitors firm in Essex, providing expert legal services across a range of sectors. They are currently seeking an IT Support Engineer to join their team, offering 1st and 2nd line technical...

  • Golf Industry Liaison

    2 weeks ago


    Braintree, Essex, United Kingdom 2nd Swing, Inc. Full time

    Role OverviewAt 2nd Swing, Inc., we are seeking a highly skilled Golf Industry Liaison to join our Online Fitting & Support team. This role plays a vital part in delivering exceptional customer service and driving our mission of Best-in-Class Service.Key ResponsibilitiesFoster strong relationships with golfers through various touchpoints, ensuring high...


  • Braintree, Essex, United Kingdom CSS Contracts Support Services Ltd Full time

    About the RoleWe are seeking an experienced Production Line Support Specialist to join our team at CSS Contracts Support Services Ltd. As a key member of our production team, you will play a crucial role in ensuring the smooth operation of our packaging equipment.Assist with setting up and maintaining production lines to optimize efficiency.Collaborate with...

  • Civils 2nd Man

    6 months ago


    Braintree, United Kingdom Intelligent Communications Solutions Limited Full time

    **Duties**: - Carry out Intrusive surveys and reinstatement - This would involve assisting cutting into an existing roof covering, to reveal roof structure, then to reinstate to match existing roof covering - Carry out plinth installs - This involves assisting cutting into roof covering and exposing down to solid roof level. Build rebar cage, and then...


  • Braintree, Essex, United Kingdom beBee Professionals Full time £35,000 - £45,000

    beBee Professionals is seeking a skilled Production Support Engineer to provide technical support and maintenance for our manufacturing equipment. The ideal candidate will have a strong background in mechanical and electrical engineering, with experience in maintenance and troubleshooting.Key Responsibilities:Provide technical support and maintenance for...


  • Braintree, Essex, United Kingdom beBee Professionals Full time £35,000 - £45,000

    beBee Professionals is looking for a Production Support Engineer to join our team. The ideal candidate will have a strong background in mechanical or electrical engineering and experience in maintenance engineering, preferably in a manufacturing environment.Key Responsibilities:Perform routine and preventive maintenance on manufacturing equipment.Diagnose...


  • Braintree, Essex, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Job Title: Field Service EngineerBeBee Professionals is seeking a skilled Field Service Engineer to provide on-site installation, maintenance, and repair services for our clients. As a key member of our team, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Responsibilities:Install and...

  • Cable Puller

    5 months ago


    Braintree, United Kingdom Recruitment Solutions Full time

    Recruitment Solutions are currently working with one of Europeans leading installers of CCTV camera's, footfall counters and data cables. We have a project on Tuesday 2nd August, working in Braintree and also another site in Chelmsford. There will be a lead engineer on site, however due to H&S reasons he is unable to work alone. The works are due to start...


  • Braintree, Essex, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Maintenance EngineerWe are seeking a skilled Maintenance Engineer to join our team at beBee Professionals in Braintree. As a key member of our production team, you will be responsible for ensuring the smooth operation of our manufacturing equipment and facilities.Key Responsibilities:Perform routine and preventive maintenance on manufacturing...


  • Braintree, United Kingdom CV-Library Full time

    All Square Recruitment are working with a leading provider of health and safety solutions across various industries. Supplying a specialised range of products to a diverse global customer base. Location: Braintree, Essex (with UK travel and occasional overnight stays) Reports to: Managing Director Salary: £30,000 - £40,000 per annum (DOE) We are...


  • Braintree, Essex, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Maintenance EngineerWe are seeking a skilled Maintenance Engineer to join our team at beBee Professionals in Braintree. As a key member of our production team, you will be responsible for ensuring the smooth operation of our manufacturing equipment and facilities.Key Responsibilities:Perform routine and preventive maintenance on manufacturing...


  • Braintree, United Kingdom All Square Recruitment Full time

    All Square Recruitment are working with a leading provider of health and safety solutions across various industries. Braintree, Essex (with UK travel and occasional overnight stays)We are seeking a skilled and versatile individual to join our team as a Mechanical Support Engineer. This role offers a blend of office-based work at our Braintree site and field...

  • Mobile HVAC Engineer

    2 weeks ago


    Braintree, United Kingdom CV-Library Full time

    A Leading facilities management company is recruiting for a Mechanical Engineer to join them on a permanent basis. This role will suit an aspiring Mobile Engineer that is looking to take the next step in their career with an award winning firm! Our Client provides the latest FM technology, multi- industry experience and the skills of a dedicated...


  • Braintree, Essex, United Kingdom CSS Contracts Support Services Ltd Full time

    Job DescriptionAs a Machine Maintenance Assistant at CSS Contracts Support Services Ltd, you will be responsible for assisting with packing machinery maintenance and operation. Key responsibilities include:Supporting the setup of production lines to ensure efficient operations.Performing routine checks and maintaining packaging equipment to minimize...


  • Braintree, United Kingdom Randstad Full time

    Job Description A Leading facilities management company is recruiting for an Electrical Engineer to join them on a permanent basis. This role will suit an aspiring Mobile Engineer that is looking to take the next step in their career with an award winning firm! Our Client provides the latest FM technology, multi- industry experience and the skills of...


  • Braintree, Essex, United Kingdom CSS Contracts Support Services Ltd Full time

    Key ResponsibilitiesThe Packaging Equipment Operator will be responsible for assisting with the daily operation and maintenance of our packaging equipment. Key responsibilities include:Setting up and maintaining production lines to ensure efficient operations.Performing routine checks on packaging equipment to prevent downtime.Collaborating with the machine...


  • Braintree, United Kingdom CARECO UK LTD Full time

    At CareCo, we make life easier for people. As a retailer of mobility products, we have made it our goal to offer the best service that a company can offer to our customers. A career at CareCo is about being part of a team that contributes in some way to achieving our mission. This is a full-time permanent position based out of CareCo’s Braintree...

  • Retail Assistant

    6 months ago


    Braintree, United Kingdom GRIDSERVE Full time

    Job Title: GRIDSERVE® Retail Assistant Based at: Braintree Electric Forecourt® Position reports to**:General Manager** Role overview: You will assist with onsite day to day activities working in collaboration to deliver exceptional standards, awesome customer experience, and commercial optimisation with a genuine commitment to making people happy -...


  • Braintree, United Kingdom Twenty One Engineering Full time

    About Twenty One EngineeringWe offer world-leading Energy and Engineering support to clients, focusing on reducing energy intensity.Job RoleThis is a full-time on-site role as an Office Manager. The successful candidate will be responsible for tracking finance, communication, administrative assistance, office equipment management, customer service, and...


  • Braintree, United Kingdom CV-Library Full time

    WE Talent is currently supporting an exciting business in Braintree with their search for a Customer Support Administrator to join their experienced team. This position is working at the companies modern premises, and provides training and ongoing career support. Our client is looking for people that have a drive to support their customers and strive for...