Golf Industry Liaison

At 2nd Swing, Inc., we are seeking a highly skilled Golf Industry Liaison to join our Online Fitting & Support team. This role plays a vital part in delivering exceptional customer service and driving our mission of Best-in-Class Service.

• Foster strong relationships with golfers through various touchpoints, ensuring high levels of engagement and satisfaction.
• Effectively manage the queue of golfers via phone, email, and chat, providing timely and accurate support.
• Collaborate with manufacturers to resolve warranty inquiries, showcasing a deep understanding of product knowledge.
• Utilize skills to track and locate golf equipment efficiently, minimizing downtime for golfers.
• Educate golfers on promotional trade-ins, highlighting the benefits and value of our services.
• Pursue continuous training on product and equipment to stay up-to-date with industry developments.
• Maintain a team-oriented approach, contributing to related tasks as needed to ensure seamless operations.

• 1 year of experience in customer service, sales, or call-center environments.
• A basic understanding and willingness to learn about golf equipment, with a passion for the game.

• A competitive estimated salary range of $45,000 - $65,000 annually, commensurate with experience.
• The opportunity to work in a dynamic, collaborative environment with a shared passion for golf.
• Ongoing training and development opportunities to enhance your skills and career prospects.