Travel Administrator

2 months ago


Ludgate Hill, United Kingdom CV-Library Full time

Travel Administrator

Central London

9am – 5:30pm

Hybrid working

To have Amadeus and Travel experience is essential for this role

£25,000

A Travel company based in Central London are looking for a detail orientated and proactive Travel Administrator to join their dynamic  team.

The ideal candidate will be responsible for supporting various administrative aspects of corporate travel arrangements, ensuring a smooth and efficient experience for the company’s clients. This role requires strong knowledge in fare calculations, refund processing, and financial reconciliation.

Travel Administrator Job Specification:

Assist the main operations team with arranging flights, hotels, and car transfers through online platforms and direct suppliers when additional help is required.

Support ad-hoc projects and undertake any other reasonable duties as requested by the management team in a professional and timely manner.

Efficiently handle refund transactions using ATC to expedite client requests.

Ensure all refund processes comply with company policies and airline regulations.

Calculate refunds manually for partially used tickets, demonstrating strong knowledge of fare rules and calculations.

Analyse ticket conditions to determine applicable refund amounts.

Perform daily financial reconciliation tasks to ensure all transactions are accurately recorded.

Resolve any discrepancies in billing, payments, or refunds promptly.

Manage and reconcile transactions that occur outside of regular business hours.

Coordinate with the finance department to maintain accurate financial records and reporting.

Communicate with hotels, especially in the Middle East and Far East, to verify payment arrangements.

Contact hotels, car companies, and other suppliers to arrange additional services or address special requests.

File complaints or compensation claims with airlines on behalf of clients.

Travel Administrator Requirements

Must have experience with the Amadeus global distribution system.

Previous experience in travel administration or corporate travel management is preferred.

Strong multitasking abilities with the capability to manage multiple tasks simultaneously.

Excellent time management to handle out-of-hours reconciliation effectively.

Exceptional customer service skills with the ability to communicate effectively with clients and suppliers.

Proficiency in English; additional languages are a plus.

Proficiency in Microsoft Office Suite and relevant travel software.

Benefits:

Competitive salary and benefits package.

Private healthcare.

Opportunities for professional development and career advancement.

A supportive and collaborative work environment with a hybrid working model.

What you need to do now:

If you're interested in this vacancy, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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