Audit Team Lead

Audit Team Lead

ABOUT PRGX

We provide the business intelligence to unlock incremental value from data and expand impact across our clients' organizations for healthier whole businesses. PRGX pioneered Recovery Audit nearly 50 years ago and is now the global leader in source-to-pay analytics and margin expansion. PRGX empowers clients in more than 30 countries with the business intelligence to recover $1.2 billion in annual cash flow, unlocking value and improving the overall health of organizations across the world. We collaborate with supplier communities to realize improved profits and deliver the tools to optimize processes, finding immediate and lasting value. With end-to-end technology and deep vertical expertise that underpins our recovery, preventive, and analytics solutions, we provide the actionable insights to minimize leakage, optimize cash flow, and shape stronger, healthier businesses. For additional information on PRGX, please visit our website.

JOB DUTIES & RESPONSIBILITIES:

· Customarily and regularly directs the work of at least 2 or more full-time employees.

· Assists in maintaining appropriate staffing levels for the audit; leverage the resources and abilities of the audit team to maximize all recovery opportunities; assists in directing the work and processes of the team; provide consistent and contrastive feedback to help increase effectiveness at the audit.

· Breaks project goals down into individual auditor goals; ensures that all assignments for the audit project team are distributed appropriately and that deadlines for the audit project team are met.

· Tracks claim production and auditor productivity.

· Makes audit projections for specific projects; meets claim generation targets for each project.

· Ensures that all communications to the audit project team regarding the project are timely, accurate and thorough.

· Interprets and validates client data and information.

· Produces claims in accordance with client guidelines and PRGX procedures; meet regularly with client to review claim concepts.

· Helps develop new audit concepts or procedures for team to ensure claim quality and consistency; applies audit concepts across entire audit.

· Provides elevated level of contact for difficult vendor issues; negotiates outstanding claim issues with client vendors.

· May participate in in pre-data calls, audit planning calls and other meetings as deemed necessary by audit management.

· Works with audit management to determine data needs and to develop audit plan for projects; coordinate data needs with IT; collaborates on SQL and other data processes.

· Provides timely updates of audit status and/or issues to audit management.

· Documents audit process.

· May help coordinate the buyer pull process with client.

· Raises issues regarding problems that block individual or audit team effectiveness.

· Supports implementation of best practices.

· Provides guidance and helps train auditors and other staff; coordinates training and production of shared service and/or offshoring activities.

· May maintain audit plan(s), scope parameters and due diligence information for the audit(s).

REQUIRED WORK EXPERIENCE:

· Excellent IT knowledge and working knowledge of Microsoft Office

· Minimum of 4+ years professional business experience in Accounting/Auditing related work

· Minimum of 2+ years in a client facing environment

FUNCTIONAL COMPETENCIES:

Domain/Industry Knowledge & Focus

· Overall understanding of the audit process end to end

· Strong awareness of industry

· Knowledge of target customer business and audit process

· Understands the general business reasons for claim concepts

· Familiar with key PRGX competitors

Data Analysis

· Integrates information from the wider business and from external sources to inform decisions

· Evaluates diverse, complex, conflicting data to find best way forward

· Finds subtle trends in data and understands long-term impacts for clients and the business

· Presents data in compelling manner, highlighting key messages

· Works with audit team, client, and CDS to develop ad hoc reporting

· Develops client-required reporting

Problem identification & Resolution

· Finds multi-pronged solutions to complex problems with little support

· Seeks and integrates information from wider business and external sources to inform decisions for their area of responsibility

· Evaluates and integrates diverse, complex and at times conflicting information to identify the best way forward

· Manages risks by weighing the potential implications of action versus no action

· Challenges established thinking in constructive way

· Encourages the exchange of new ideas

Claim Production & Quality

· Effectively manages lower-level associate’s day-to-day activities

· Effectively manages the team's SLA

· Provides reports on secondary exposure & recommends solutions

· Checks work of others to ensure accuracy

· Establishes processes and quality controls to minimize risk of common errors

· Holds team accountable for quality

· Provides meaningful input on claim production and quality to manage team member performance

· Provides training to less experienced auditors and staff

· Finds and implements process and procedure improvements related to team tasks

Client & Supplier Management

· Finds opportunities to improve profitability of existing projects and accounts

· Finds opportunities to grow business with new audit opportunities for existing clients

· Effectively communicates in and contributes to client meetings to drive claim production

· Understands key financial indicators for their accounts

· Interfaces frequently with suppliers and client stakeholders to access data and documentation supporting audit needs

· Effectively and efficiently manages suppliers through the audit process

· Presents claims to clients and effectively supports development logic

People & Team Management

· First to help lower levels solve difficult problems

· Manages lower-level associates’ day-to-day activities

· Encourages colleagues to support one another in the completion of their work

· Encourages and listens to input from others

· Shares information with relevant parties in a timely fashion

· Leads by example

· Provides on-the-job training to more junior colleagues

· Provides consistent and constructive feedback to team members

· Provides support and input for Performance Management process

· Fosters a positive working environment

· Helps lower levels to recognize and correct mistakes

· Provide consistent and constructive feedback to help increase effectiveness of the audit

· Identifies areas of improvement to help create efficiencies

· Identifies when there are potential risks and problems that require escalation, and escalates appropriately

BEHAVIORAL COMPETENCIES:

THINKING

Maintains a Client Focus

· Identifies client needs

· Balances needs of clients, vendors, and PRGX in decisions

· Maintains positive, professional relationships with key client contacts

· Ensures team meets client needs with high level of service

· Communicates client needs to team

RELATING

Communicates with Impact

· Self-confident and engages wide variety of audiences

· Influences others effectively using multiple styles

· Facilitates open free flow of info across stakeholders

· Comfortable in complex, ambiguous and pressured situations, adapts communication accordingly

· Encourages others to listen and value input

Motivates Others

· Builds team engagement with local vision and strategy

· Promotes enthusiasm on team

· Adapts motivational strategies to individuals

· Values and provides recognition

· Inspires others to meet or exceed goals

· Empowers with authority and latitude to accomplish goals

· Takes an empathetic lens to how information might be received, and adapts communication accordingly

SELF-MANAGING

Displays Emotional Intelligence

· Remains calm with pressures of leading a team

· Keeps team members calm and focused

· Encourages others to recover quickly from setbacks

· Responds resourcefully to change and ambiguity

· Aware of the impact of their emotions and reactions on those they lead, and manages their emotions accordingly

· Builds trusting and supportive relationships with direct reports and colleagues

· Role models positivity in the workplace, and encourages team members to see the positive in people, situations and events

· Able to relate to many different types of people, sense their emotions, and consider their perspectives

Organizes & Prioritizes

· Allocates staff and resources to meet business needs

· Develops plans to meet team's near- to mid-range goals

· Provides clarity to others in regards to prioritizing

· Prioritizes work so business needs are met

· Quickly shifts priorities and plans based on changes

Takes Initiative

· Takes responsibility for team's performance

· Takes decisive action in a crisis

· Anticipates and proactively addresses issues that could impact client or business in mid-term

· Accepts responsibility for the team's mistakes, and takes steps to ensure they don't happen again

· Proactively takes action to help the organization meet broader goals

· Incorporates new ideas into thinking

ACHIEVING

Drives for Results

· Role models tenacity

· Holds others accountable for delivering results

· Sets challenging yet achievable goals, and encourages the team to deliver

· Maintains energy when faced with high pressure situations and/or a heavy work load

· Makes decisions to enhance the organization's mid-term financial position

Manages Execution

· Makes full use of available resources

· Delegates and empowers effectively

· Supports team by identifying and removing barriers to achieving goals

· Coordinates work efforts within team

· Identifies and provides needed resources and support

Provides Direction

· Sets clear expectations that support team's goals

· Sets high standards and keeps team focused

· Helps the team understand how their work supports business area's strategy

· Adapts leadership style to person or situation

LEADING

Leads Change

· Helps team understand need for change

· Supports implementation of change on team

· Identifies short-term business opportunities and the changes needed to bring opportunities to life

· Monitors effectiveness of change initiatives

· Seeks to understand and address resistance to change on the team

Coaches & Develops

· Provides coaching & support to build current and future skills

· Encourages colleagues to support each other to complete team's work

· Provides timely and constructive feedback to direct reports on work & behavior

· Provides team members with challenging and motivating work

· Provides space to make mistakes and learn from them

WORKING CONDITIONS:

· Benefits include Medical and Dental Schemes, Pension Scheme, Life Cover, Income Protection, 25 days holiday plus Bank Holidays, On-Line Learning Portal, Employee Assistance Programme, Subsidised Gym Membership, Eye Care, Cycle to Work Scheme, Enhanced Maternity and Paternity Pay