Advanced Services Manager

2 months ago

Copt Heath, United Kingdom CV-Library Full time

Founded in 1997, TRIGO Group is a global leader in providing Quality Management solutions to the manufacturing industry, particularly in the Automotive, Aerospace, and Heavy Transportation sectors. With more than 10,000 professionals across 20+ countries, TRIGO offers a comprehensive range of quality inspection, engineering, supplier management and consulting services across the supply chain.
Position Summary
The Advanced Services Manager UK is responsible for managing and developing TRIGO’s Advanced Services portfolio within the UK region. This includes driving business development efforts, expanding client relationships, overseeing the implementation of services, and ensuring project success. The Advanced Services portfolio includes engineering, supplier development, technical resourcing, project/product support, auditing, and training. The ideal candidate will expand the scope of services, maintain operational excellence, and ensure high levels of client satisfaction. Additionally, this role entails managing and developing team members, including engineers and consultants.
Key Responsibilities
· Business Development for Advanced Services:
o Develop and execute a regional business plan aligned with TRIGO’s sales strategy to grow Advanced Services.
o Drive business development by identifying and pursuing new clients, as well as expanding existing accounts.
o Create technical and commercial offers tailored to specific client needs, collaborating with the sales and operations teams as needed.
o Maintain a strong understanding of the local market, key industry players, and TRIGO’s service portfolio.
o Ensure that all sales activities align with profitability targets and company standards.
· Operations Management & Continuous Improvement:
o Coordinate the setup and successful completion of client projects, ensuring seamless execution and fulfillment of the agreed service scope.
o Regularly monitor service delivery to ensure it meets client expectations and contractual agreements.
o Define and track key performance indicators (KPIs) for all projects, implementing action plans to address any service gaps or opportunities for improvement.
· Team Management
o Manage the Advanced Services team, including engineers and consultants, by setting clear objectives and conducting regular performance evaluations.
o Allocate resources based on business growth and client needs, coordinating recruitment efforts when necessary.
o Ensure teams are regularly updated on client expectations, working collaboratively to develop and implement continuous improvement initiatives.
· Skills and Competencies
o Solid understanding of quality and operational processes within the automotive or manufacturing industries, including quality tools (e.g., APQP, PPAP, FMEA, Lean Manufacturing).
o Proven experience in sales and business development, ideally within quality, consulting or engineering services.
o Strong team management and performance development skills.
o Demonstrated project management abilities, including planning, budgeting, and resource allocation.
o Proficiency in Microsoft Office and relevant business applications.
· Experience:
o 5+ years of experience in business development, account management, or operations within industrial services, quality management, or engineering sectors, ideally with exposure to client-facing roles and team leadership.
· Soft skills:
o Self-driven with a proactive approach to decision-making.
o Strong client focus with an entrepreneurial spirit for business growth.
o Adaptable to meet the demands of a fast-paced environment.
o Able to identify and capitalize on strategic opportunities for growth

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