HR Case Manager

3 weeks ago


Puddington Cheshire West and Chester, United Kingdom CV-Library Full time

We have a great opportunity for a HR professional to join our prestigious client as an HR Case Manager near Chester
This role is contractually office-based, but with some flexibility to do a hybrid role.
The successful candidate will ideally be CIPD qualified, with a proven track record of managing a range of complex HR cases, and be able to demonstrate, comprehensive and up-to-date working knowledge of UK employment law and legislation and its implications for employers
The role
* Provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business.
* Provide advice and guidance to managers on complex people matters, focusing on achieving the best outcomes for both the business and the colleague. This includes managing serious conduct matters, capability, employee concerns, and employee relations issues, including suspensions and investigations. This includes reviewing investigation reports and complex letters or communications.
* Provide active support to managers in the day-to-day case management of serious/complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework.
Key Accountabilities
1. Support the HR team by liaising and developing effective working relationships with wider stakeholders
* Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
* Provide support to Managers or act as HR lead on complex people matters, including hearings and appeals
* Ensure good employment practice through the provision of clear advice and guidance in line with Iceland’s HR policies, procedures, and guidelines
* Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
* Work autonomously whilst using your own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required
* Take every opportunity to coach managers in aspects of people management including communication, robust decision-making, fairness and consistency, and application
* Reviewing and preparing (where appropriate) letters/ documents in readiness for and after formal hearings and providing feedback to Managers where required
* Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensure personnel database reflects accurately
* Work collaboratively with your field-based Case Manager colleagues to ensure consistency of approach and application of precedent
* Ensure all applicable SLAs are met or exceeded
* To undertake any other reasonable duties as requested
To succeed in this role, you require ;
* Accurate, considered diary management
* Compliance with HR policy and legislation /processes
* Risk analysis - SLAs met - People issues successfully dealt with by the line with appropriate support
* Accurate and timely completion of case management administration
Qualifications / Experience
* Demonstrable, comprehensive up-to-date working knowledge of UK employment law and legislation and its implications for employers
* Proven track record of managing a range of complex HR cases
* Confident communication with people at all levels, with a style that is clear, engaging, coaching, and collaborative whilst at times of challenge can hold your own
* Demonstrate strong partnership working with a variety of stakeholders
* Ideally, CIPD qualified (Level 5 or above )
* Experience of applying a commercial and pragmatic approach to providing HR risk-based solutions to difficult issues that arise within challenging situations
* Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback
* Can evidence-building capability within a coaching framework - Good analytical and problem-solving skills
Excellent benefits
New Ventures Recruitment Ltd is an equal opportunities employer and is acting as a recruitment agency concerning this vacancy



  • Puddington, Cheshire, United Kingdom HR GO Recruitment Full time £30,288

    Job Title: Machine Operator AssistantJob Summary: We are seeking a skilled Machine Operator Assistant to join our team at HR GO Recruitment.Key Responsibilities:* Assist with the setup and management of machines* Monitor and maintain the quality of products* Load and unload products onto machines* Provide general assistance in other areas of the...

  • FLT Counterbalance

    2 months ago


    Puddington, Cheshire West and Chester, United Kingdom HR GO Recruitment Full time

    Job specificationPosition: FLT Driver Locations: Flintshire Contract: PermanentHours: 3 shift patterns Monday - Friday (no Weekends)Salary: £16.27 per hourHR GO recruitment is currently looking for a Warehouse FLT driver with either a counterbalance or reach licence for our client based in Deeside, the ideal candidate will be used to working in a fast-paced...

  • Machine Operator

    3 weeks ago


    Puddington, Cheshire West and Chester, United Kingdom HR GO Recruitment Full time

    Job Title: Machine MinderJob Summary:HR GO Recruitment is seeking a skilled Machine Minder to join our team in a fast-paced production environment. As a Machine Minder, you will be responsible for setting up and managing machines, fault-finding and problem-solving, and ensuring the quality of products.Key Responsibilities:• Set up and manage machines, with...


  • Puddington, Cheshire, United Kingdom HR GO Recruitment Full time €30,288

    Position: Machine Minder Early shift 5.15 Monday to Thursday- Friday 05.Afternoon shift 13.45 Monday to Thursday. Salary: £30,288p/a + overtime HR GO recruitment is looking for several Machine Minders to work within a fast-paced production environment. You will be required to set up and manage the machine (full training is given) Display an excellent...

  • Machine Minder

    4 weeks ago


    Puddington, Cheshire, United Kingdom HR GO Recruitment Full time €30,288

    Job specification Position: Machine Minder Location: Flintshire Hours: Early shift 5.45-13.15 Monday to Thursday- Friday 05.45-11.45 Afternoon shift 13.15-20.45 Monday to Thursday. Friday 11.45-17.45 Salary: £30,288p/a + overtime HR GO recruitment is looking for several Machine Minders to work within a fast-paced production environment. Duties: You...


  • Chester, Cheshire, United Kingdom Morson Talent Full time

    Help us to make a world of difference Urenco is a global leader in the production of low carbon energy. We work at the cutting edge of the transition to a sustainable, net zero world. We're looking for a Safety Case Manager (Environment). Based at our Capenhurst location you'll provide advice to the Capenhurst businesses on the environmental requirements...

  • HR Advisor

    2 weeks ago


    Cheshire West and Chester, United Kingdom iO Associates - UKEU Full time

    Payroll Support & HR Administration SpecialistLocation: Broughton, UK - Hybrid Salary: £21/hour - £27/hour About the Role:We are seeking a Payroll Support & HR Administration Specialist to join our dynamic team. In this role, you will be responsible for processing a wide range of payroll-related transactions, providing essential support to internal and...

  • HR Manager

    4 weeks ago


    Chester, United Kingdom CV-Library Full time

    We have a brand-new opportunity for an HR professional to join a leading travel organisation in the Chester area as an HR Manager. This is an exciting position working within the travel industry and in which the successful candidate will continue to progress a pro-active, proficient, and effective HR Department. Reporting at Director/Shareholder level, you...

  • Safety Case Manager

    2 weeks ago


    Chester, Cheshire, United Kingdom Morson Talent Full time

    Help us to make a world of difference Urenco is a global leader in the production of low carbon energy. We work at the cutting edge of the transition to a sustainable, net zero world. We're looking for a Safety Case Manager (Environment). Based at our Capenhurst location you'll provide advice to the Capenhurst businesses on the environmental...

  • Project Manager

    4 weeks ago


    Chester, Cheshire, United Kingdom Nexus HR Limited Full time €45,000 - €50,000

    We are working with a National Construction company who are looking for a Project Manager to manage an ongoing project in Chester. Experience in EWI, solar, loft insulation & CWI is essential. This is a permanent position with a starting salary of £45k - 50k PA and Car Allowance of£ 6.Leading the Project, overseeing site management team -Working with the...

  • Senior HR Advisor

    3 weeks ago


    Cheshire, United Kingdom Pontoon Full time

    Job Title: Senior HR AdvisorLocation: Crewe, CheshireStart Date: 02/01/2025Duration: 6 monthsOur client is seeking a Senior HR Advisor to join their team in Crewe, Cheshire. This is a temporary position with a duration of 6 months.The Senior HR Advisor will be responsible for providing professional HR services to line managers, ensuring the implementation of...

  • HR Manager

    4 weeks ago


    Chester, United Kingdom Succeed Recruitment Solutions Full time

    We have a brand-new opportunity for an HR professional to join a leading travel organisation in the Chester area as an HR Manager. This is an exciting position working within the travel industry and in which the successful candidate will continue to progress a pro-active, proficient, and effective HR Department. Reporting at Director/Shareholder level, you...

  • Sales Account Manager

    3 weeks ago


    Puddington, Cheshire West and Chester, United Kingdom HR GO Recruitment Full time

    Job SpecificationPosition: Account Executive Location: Hours: 9am - 5pm Monday - FridaySalary: £NEG DOEThis is an excellent opportunity to work with a well-established manufacturing company, the ideal candidate will have excellent administration skills and meticulous attention to detail.Duties1. Gather information for the product specification and create on...

  • HR Business Partner

    1 month ago


    Chester, United Kingdom CV-Library Full time

    HR Business Partner Chester Permanent Full time – 36.5 hours per week. Flexible and hybrid working offered Salary £39,000 – £42,500 plus exceptional benefits including a very generous employee pension contribution and annual leave policy. My client, a prestigious and ambitious public sector organisation based in the Chester area...

  • Graduate HR Specialist

    6 months ago


    Chester, United Kingdom Contechs Full time

    **Graduate HR Specialist** **Duration: 12 Month Rolling Contract** **Location: Castle Bromwich** **Division: Human Resources** **£22.00 per Hour - Inside IR35 - Umbrella Rate** **The Opportunity** - Our Client is looking for someone to provide exceptional customer service for absence, disciplinary and grievance cases to customers across several sites...

  • HR Manager

    1 month ago


    Cheshire, United Kingdom Adaptable Recruitment Full time

    HR Manager // Growing Business // Permanent Role Are you an experienced HR professional looking for a new challenge? We are partnering with a growing business to find a Standalone HR Manager to join them on a permanent basis. This is a fantastic opportunity for a proactive and hands-on HR professional to work closely with the leadership team and drive the HR...


  • Chester, Cheshire, United Kingdom Medlock Partners Full time

    Job SummaryA prestigious public sector organisation in the Chester area is seeking an experienced HR Business Partner to support the wider HR team and partner with various stakeholders.The successful candidate will be responsible for day-to-day HR operational issues, building strong relationships with stakeholders, and managing case work.Key...

  • Case Manager

    4 weeks ago


    Chester, Cheshire, United Kingdom Adecco Full time £24,000 - £26,000

    Job Title: Case Administrator - RecoveriesLocation: ChesterJob Type: Full-timeSalary: £24,000 - £26,000 per year (paid weekly) + monthly commissionAbout the Role:We are seeking a highly organized and detail-oriented Case Administrator to join our busy Recoveries Department. As a key player in our team, you will be responsible for managing a variety of debt...


  • Chester, Cheshire, United Kingdom Nexus HR Limited Full time €45,000 - €50,000

    We are working with a National Construction company who are looking for a Project Manager to manage an ongoing project in Chester. The role is working is specifically on Decarb of circa 600 properties managing a team of 6. Experience in EWI, solar, loft insulation & CWI is essential. This is a permanent position with a starting salary of £45k – 50k PA...


  • Hessle and Hill Top, United Kingdom Care & Case Management Services ltd Full time

    We are recruiting for a Support Worker to join our team on a part-time, permanent basis. The successful candidate will be working with a 10 year old boy with cerebral palsy, providing support and enabling him to engage in rehabilitation, social and recreational activities. The role will involve full moving and handling and all aspects of personal care.The...