Customer Administrator

1 month ago


Antrim, United Kingdom CV-Library Full time

Your new company
This organisation is a household name. They offer great benefits and perks to all employees. They are on the pathway to growth and foresee a busy 2025 ahead of them. Due to this, they are looking to recruit an additional team member for their customer service team.
Your new role
In this role you will proactively support the Billing Department, specifically within the Customer Billing Team, providing first-class customer care. You will provide administrative support as required within the Billing Department. Your responsibilities will look and consist of the following:

Demonstrating first class customer care delivered in line with company brand values, answer queries from customers and assist in resolving complaints
Ensure domestic and commercial customers are billed accurately and on time, in line with the Codes of Practice and applicable licence requirements
Process customer refunds and site works requests
Assist with tariff reviews
Log and follow up on system faults ensuring errors are quickly rectified
Provide technical support for Customer Services & Sales Departments
Ensure data integrity is maintained within the billing system
Set up direct debits / BACS / electronic funds transfers/ bank giro credits / customer refunds, including management of budget Direct Debits
Provide customers with consumption reports on request
Processing telephone and online payments
Assist with customer support projects as required (e.g. typing, mail shots, copying etc.)
Undertake any additional duties as directed by the Billing Manager

What you'll need to succeed
Essential

Minimum 5 passes at GCSE level Grade C or above (or equivalent) including Maths & English
Excellent IT skills with experience in manipulating data on Excel
Strong written communication and interpersonal skills, with a proven ability to develop relationships across all departments
Highly motivated with a positive attitude
Ability to work on own initiative and to prioritise workload
Previous experience in a customer-facing role in a financial environment

Desirable
Familiarity with customer accounts/billing processes

What you'll get in return

A salary of £24,000 + annual bonus + benefits
Hybrid role after probation period (2 WFH days per week)
Private healthcare
Gym membership subsidy
Free onsite parking
Training and upksillign support
Enhanced maternity, paternity and sick leave pay

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)


  • Customs Administrator

    7 months ago


    Antrim, United Kingdom Hannon Transport Ltd Full time

    **Job Specification**: HANNON TRANSPORT is one of Ireland’s leading international refrigerated and general hauliers dealing with the daily transportation of chilled, frozen and dry freight. You will work closely with various stakeholders to ensure the smooth passage of goods for our customers. Full training will be provided. Flexibility with working...


  • Antrim, United Kingdom TRP Services 2 Full time

    **Job description** Our client, a leading distribution company based in Antrim are looking for an Experienced Customer Services Ocean Administrator to join their team. **For more information please call Chelsea on 02890241743** **Benefits to You!!!** - Pension Scheme - Permanent opportunity - Job for Life!! - Holiday Pay - Friendly & Professional working...


  • Antrim, United Kingdom Hays Specialist Recruitment Full time

    Your new company This organisation is a household name.They offer great benefits and perks to all employees.They are on the pathway to growth and foresee a busy 2025 ahead of them.Due to this, they are looking to recruit an additional team member for their customer service team.Your new role In this role you will proactively support the Billing Department,...


  • Antrim, United Kingdom Black Fox Solutions Full time

    Black Fox Solutions is seeking an experienced Service Coordinator to join their team. This role offers a competitive salary of £24,000 - £30,000 (dependent on experience) and the opportunity to work in a dynamic company that distributes machines throughout Northern Ireland.The successful candidate will be responsible for managing customer accounts,...


  • Antrim, United Kingdom Hays Full time

    Join this large organisation as their next customer administrator based in Antrim Your new company   This organisation is a household name.They offer great benefits and perks to all employees.They are on the pathway to growth and foresee a busy 2025 ahead of them.Due to this, they are looking to recruit an additional team member for their customer service...


  • Antrim, United Kingdom Cairn Delivery Service Ltd Full time

    Job Summary: We are seeking a highly skilled and motivated Pallet Network and TSS customs Administrator to join our team. The Administrator will be responsible for managing and maintaining our company's Pallet network systems, **Responsibilities**: - Monitor network jobs and messages - Ensure all jobs are closed off on the Network system - Monitor network...


  • Antrim, United Kingdom Hays Business Support Full time

    Your new company This organisation is a household name. They offer great benefits and perks to all employees. They are on the pathway to growth and foresee a busy 2025 ahead of them. Due to this, they are looking to recruit an additional team member for their customer service team. Your new role In this role you will proactively support the Billing...

  • Administrator

    7 months ago


    Antrim, United Kingdom Black Fox Solutions Full time

    **Office Administrator** **Antrim** **£22-26k (DOE)** Opportunity to work with a top manufacturing company that supplies throughout the UK and Ireland. Working Hours: 8-5pm Monday - Thursday with early 12pm Friday finish! **The role**: - Processing customer orders - Customer service - Sales and general administration **What we are looking for** -...

  • Sales Administrator

    6 months ago


    Antrim, United Kingdom Black Fox Solutions Full time

    **Sales Administrator** **Antrim** **£23k - 27K (DOE)** *** I am delighted to be working with a supplies company to recruit their new Sales Administrator on a permanent basis. Working Hours: 9-5pm Monday-Friday **Role includes**: - Manage customer accounts and provide excellent customer service / advice - Process orders / quotes - Coordinate...

  • Administrator

    7 months ago


    Antrim, United Kingdom Black Fox Solutions Full time

    **Administrator** **Antrim** **£24k - 27K (DOE)** *** Join a leading engineering company who supply and distribute throughout Europe! Working Hours: Either 8-4pm or 9-5pm *** **Role includes**: - Liaise with internal and external stakeholders including customers, logistics, production and sales - Processing orders / data - Coordinate bookings and...

  • Sales Administrator

    6 months ago


    Antrim, United Kingdom Black Fox Solutions Full time

    **Sales Administrator** **Antrim** **£23k - 27K (DOE)** I am delighted to be working with a supplies company to recruit their new Sales Administrator on a permanent basis. Working Hours: 9-5pm Monday-Friday **Role includes**: - Manage customer accounts and provide excellent customer service / advice - Process orders / quotes - Coordinate internally on...


  • Antrim, United Kingdom Black Fox Solutions Full time

    **Commercial Administrator** **Antrim** **£23k - 26K (DOE)** I am delighted to be working with a specialist engineering business to recruit their new Commercial Administrator on a permanent basis. Working Hours: 8-5pm Monday - Thursday with 2pm Friday finish! **Role includes**: - Manage customer accounts and provide excellent customer service /...


  • Antrim, United Kingdom Black Fox Solutions Full time

    **Commercial Administrator** **Antrim** **£23k - 28K (DOE)** I am delighted to be working with a specialist engineering business to recruit their new Commercial Administrator on a permanent basis. Working Hours: 8-5pm Monday - Thursday with 2pm Friday finish! **Role includes**: - Manage customer accounts and provide excellent customer service /...


  • Antrim, United Kingdom Axis Recruitment Services Full time

    **RECEPTIONIST ADMINISTRATOR** **Job role of the Receptionist Administrator**: - Meeting and greeting clients. - Booking & arranging meetings - Managing all incoming enquiries promptly, transferring calls and taking messages and dealing with callers in a professional, helpful manner - Ensuring the reception area is always clean and tidy. - Managing the...


  • Antrim, United Kingdom Black Fox Solutions Full time

    **Commercial Administrator** **Antrim** **£23k - 25K (DOE)** I am delighted to be working with a specialist environmental service business to recruit their new Commercial Administrator on a permanent basis. Working Hours: 8-5pm Monday - Friday **Role includes**: - Manage customer accounts and provide excellent customer service / advice - Process...


  • Antrim, United Kingdom Randox Laboratories Full time

    Randox now offer free transportation from Antrim Train / Bus station each morning to take staff to our various sites in Antrim and Crumlin. This shuttle will take staff back to the station at the end of the day. **The Role**: - Use of relevant software to record and monitor the status of customer and internal queries. - Contacting customers to carry out...


  • Antrim, United Kingdom Randox Laboratories Full time

    Randox now offer free transportation from Antrim Train / Bus station each morning to take staff to our various sites in Antrim and Crumlin. This shuttle will take staff back to the station at the end of the day. The Role: - Use of relevant software to record and monitor the status of customer and internal queries. - Contacting customers to carry out...


  • Antrim, United Kingdom Modern Tyres Full time

    We are looking for a Part-Time Administrative Assistant to join our team and manage our front desk on a daily basis at our depot in Antrim. Responsibilities to name but a few are to perform a variety of administrative and clerical tasks, answering phones and liaising with customers, managers, staff and welcome customers positively. **Job Type**:...

  • Office Administrator

    7 months ago


    Antrim, United Kingdom Kennedy Recruitment Full time

    Job Title: Office Administrator Are you passionate about delivering exceptional service and thrive in a fast-paced environment? Join a dynamic team as an Office Administrator for a leading trade supplier of quality office brands. With offices across multiple locations, we are expanding our team for our Northern Ireland office. **Your Duties**: - Maintain...


  • Antrim, United Kingdom Pro Global HR Full time

    **Pro Global are delighted to be supporting our client, a leader in the supply of construction equipment across Northern Ireland, ROI & UK mainland.** **Hours of Work**: 9am to 5pm, Monday to Thursday. 9am to 3pm, Fridays. **Pay Rate**: £21,000 to £25,000 (depending on experience) **Duties & Core Responsibilities** - Carry out daily general...