Client Support Coordinator

3 weeks ago

Wednesfield, United Kingdom CV-Library Full time

Our Business

Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service.

With an unrivalled depth of technical pumping expertise; a pedigree spanning seven decades and employing a wide variety of skilled staff throughout our nationwide network of branches, our ever-growing business is one of the largest privately owned companies serving the Water, Environmental and Construction industries.

This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year’s success within our industry. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them.

About The Role

In this role you will need to be a confident self-starter, who has the ability and willingness to learn and develop your skills. The role will require good communication skills both verbal and written correspondence as well as having the ability to use a variety of systems and Microsoft office applications. You will also need to have strong administrative skills to negotiate and process missing and damaged parts with both internal and external suppliers.

What we’re looking for:

* Demonstrable ability to maintain system accuracy and reduce queries, ensuring customers are responded to promptly and with the correct information.

* To show confidence when liaising with customers when handling difficult conversations

* Strong attention to detail, to accurately record information on our systems at a fast pace.

* Demonstrate good communication via email and phone, to accurately convey detailed information and advice in a clear and professional manner.

* Strong negotiation skills when liaising with suppliers on charges.

* Willingness to learn and develop own skills, actively seeking to learn from others and be committed to developing upon the knowledge you already have.

* Knowledge of Microsoft Office, including Outlook, Excel, and Word.

* Preferred experience working with systems similar to CRM – this is advantageous but not essential.

What we can offer you

We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life.

* Competitive salary

* Eligible for company bonus scheme (annual and quarterly payments)

* Medicash Scheme – medical expenses scheme (access to 24hour online GP services, discounted gym memberships)

* Pension scheme with contribution based on total earnings not just salary

* 24 days holiday + 8 Bank Holidays

* Increasing annual leave entitlement with long service

* 3x your annual salary life insurance (DIS)

* Support for development and training

* Employee assistance programme (EAP) & access to Mental Health first aiders

* Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)

* Employee referral scheme

* Hybrid working (i.e., working from home and in the office) pattern.

This role is not open to Agencies - Please no calls or emails - Thank you.

EDI Statement

Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.

We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

As part of your recruitment journey, we are happy to support requests for reasonable adjustments

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