Senior Assurance Coordinator

1 month ago

Manchester, United Kingdom CV-Library Full time

Make a very, very, very good career move.

Are you our new Senior Assurance Coordinator (Thematic Specialist)?

As a Senior Assurance Coordinator at Intrum, you will play a pivotal role within our Risk & Compliance Department, reporting directly to the UK Head of Assurance. In this dynamic position, you will support the implementation of the UK compliance framework, both internally and externally across our Partner Network, ensuring we meet all regulations and legislation relating to consumer credit, debt collection, and fair treatment of customers. You'll also ensure that key initiatives, such as the Lending Standards Board (LSB), are fully integrated into our operations.

You will lead the delivery of the UK Thematic Review Compliance Monitoring Plan (CMP) and conduct external Partner assurance reviews, focusing on high-risk or underperforming Partners. Thematic reviews are essential in identifying and addressing customer and regulatory risks across various business functions, ensuring we assess and mitigate the impact of any unfair outcomes.

This position offers the opportunity to make a real impact by helping us maintain our high standards of compliance, monitoring, and reporting to senior management.

What you will do:

Deliver the UK CMP Thematic Review workstream, ensuring it remains fit for purpose and meets industry standards and industry/regulatory best practices.

Conduct comprehensive internal and external reviews, delivering high-quality feedback and reports, particularly for high-risk servicing partners.

Perform Due Diligence evaluations for new external servicing partners and third-party suppliers to assess compliance and risk management.

Maintain the CMP calendar, ensuring all documentation-including trackers and audit folders-is up to date and organised.

Collaborate with stakeholders to ensure actionable insights are addressed and key risks are reported to the Head of Assurance.

Enhance knowledge of regulatory compliance, including FCA, ICO, CCA, OFCOM, and LSB, to support adherence to requirements and improve customer outcomes.

Devoted to the FCA principle of Consumer Duty, by ensuring we are driving good customer outcomes across all aspects that have potential to impact our customers.

What we're looking for:

Solid experience in a similar role with strong knowledge of assurance monitoring activities.

Demonstrated understanding of compliance best practices and ensuring good customer outcomes.

Proven ability to build relationships with internal departments and clients.

Proficient in word processing and spreadsheets at an intermediate level.

Strong written and verbal communication skills.

Customer-focused with a methodical approach and excellent attention to detail.

Exceptional planning, time management, and problem-solving skills.

What we offer: At Intrum we offer not only a challenging and rewarding career but also:

Lifestyle: A competitive salary and attractive benefits package including 33 days holidays including bank holidays upon commencement, with the ability to buy more or sell back. You can participate in gadget schemes. Contributory workplace pension scheme. Additionally, you'll get an extra day to celebrate your birthday.

Opportunities to grow: You'll receive training and coaching for your personal development/progression, and employee recognition programmes to help you grow in your career.

Health: You'll have access to private medical insurance, life assurance, and more.

Wellbeing: You'll enjoy discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme. You'll also have sociable working hours and breakfast snacks provided in the office.

Supportive, open, and value-driven culture: Ethics. Dedication. Solutions. Empathy. Our values aren't just words hanging in the reception. They guide us all daily. It's what makes our culture inclusively open, inspiringly supportive and rich in diverse perspectives. It's why Intrum is a natural home for people ready to make a difference. And it's why people like you recognise this is the place to do just that.

How to apply:

If you are interested in this position and believe you have the right experience, please send your English CV via the "apply button". Are you curious and have some questions? You're welcome to contact "our recruitment team for more information.

At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.

If a person with disabilities is put at a disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should contact Intrum Talent Acquisition team via as soon as possible before the closing date to discuss your needs.

About Intrum:

Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.

Intrum has circa 10,000 dedicated professionals who serve around 80,000 companies across Europe.

At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.

We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right to work and reference checks as part of our pre-employment screening. You should not be bankrupt, have any outstanding county court judgments on your credit file. You must not have excessive default balances and any outstanding debt will be considered on a case-by-case basis.

(Strictly No Recruitment Agencies Please)

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