Level 3 Helpdesk Technician
2 days ago
As part of our fast paced and dynamic Helpdesk team, the role of Helpdesk Technician aims to resolve printing, network and services issues remotely, delivering an efficient and effective customer service to our clients, focussed on exceeding expectations
Using remote access software to assist our clients in diagnosing and resolving software related faults and faults relating to print, scan, fax, colour queries, network related issues and software support.
Respond to P1 Outages within the allocated timescales.
Produce Major Incident (MI) reports following P1 incidents.
Act as an escalation point for our Level 2 team, whilst working with our Professional Services teams to solve intricate technical cases.
Mentor Level 2 technicians, providing feedback from their escalations to Level 3
Ensure client satisfaction.
Escalate service requests that cannot be met within agreed service levels.
Timely communication with clients, keeping them informed of incident progress, notifying them of impending changes or agreed outages
Contribute to Apogee’s growing technical knowledge base specifically in the infrastructure and networking space.Working hours: Monday to Friday, 8:30 AM to 5:30 PM, including a 1-hour lunch break (40 hours per week).
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment
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Level 3 Helpdesk Technician
12 hours ago
Maidstone, United Kingdom Apogee Corporation Limited Full timeAs part of our fast paced and dynamic Helpdesk team, the role of Helpdesk Technician aims to resolve printing, network and services issues remotely, delivering an efficient and effective customer service to our clients, focussed on exceeding expectations Using remote access software to assist our clients in diagnosing and resolving software related faults...
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Level 3 Helpdesk Technician
2 days ago
Maidstone, United Kingdom Apogee Corporation Limited Full timeAs part of our fast paced and dynamic Helpdesk team, the role of Helpdesk Technician aims to resolve printing, network and services issues remotely, delivering an efficient and effective customer service to our clients, focussed on exceeding expectationsUsing remote access software to assist our clients in diagnosing and resolving software related faults and...
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Level 1 Technical Helpdesk Technician
1 month ago
Maidstone, United Kingdom CV-Library Full timeHybrid working pattern, 2 home working, 3 office Monday to Friday 8am – 5pm, 8.30 – 5.30 and 9am – 6pm on a rota As part of our fast paced and dynamic Helpdesk team, the role of Helpdesk Technician aims to resolve printing, network and services issues remotely. Additionally, you will be involved in the triage of Laptop & PC break fix...
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Helpdesk Support Technician
3 weeks ago
Maidstone, Kent, United Kingdom Apogee Corporation Limited Full timeWe are looking for a highly skilled Helpdesk Support Technician to join our dynamic team at Apogee Corporation Limited.The successful candidate will be responsible for delivering exceptional customer service, resolving technical issues, and providing timely communication to clients.Key ResponsibilitiesAssist clients in resolving printing and network related...
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Maintenance Helpdesk Administrator
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ICT Support Specialist
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Help Desk Technician
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Helpdesk Support Specialist
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IT Infrastructure Development Assistant
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Vehicle Technician
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Vehicle Technician
1 month ago
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Vehicle Technician
3 weeks ago
Maidstone, United Kingdom Auto Skills UK Full timeVEHICLE TECHNICIAN Basic Salary - £34,000 OTE - £38,500 Working Hours - 42 Hours per week, including weekends Location - Maidstone A proactive, consistent and efficient Vehicle Technician with an attention to detail in all their work required for Dealership. As Vehicle Technician you will be a team player with great work ethic. ...
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Vehicle Technician
1 week ago
Maidstone, United Kingdom CV-Library Full timeVEHICLE TECHNICIAN Basic Salary & OTE: Up To £60,000 Location: Maidstone Are you an enthusiastic, team player, hard working Vehicle Technician looking for a new opportunity or challenge within a Car Dealership? Responsibilities of a Vehicle Technician ·Work in ranges from servicing a vehicle to general vehicle repair....
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Vehicle Technician
3 weeks ago
Maidstone, United Kingdom Auto Skills UK Full timeVEHICLE TECHNICIAN Basic Salary: Up to £36,000 + Bonus Location: Maidstone Are you an enthusiastic, team player, hard working Vehicle Technician looking for a new opportunity or challenge within a Car Dealership? Responsibilities of a Vehicle Technician ·Work in ranges from servicing a vehicle to general vehicle repair. ·Good technical skills. ...
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Vehicle Technician
3 months ago
Maidstone, United Kingdom CV-Library Full timeVEHICLE TECHNICIAN Basic Salary - £34,000 OTE - £38,500 Working Hours - 42 Hours per week, including weekends Location - Maidstone A proactive, consistent and efficient Vehicle Technician with an attention to detail in all their work required for Dealership. As Vehicle Technician you will be a team player with great work ethic....
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Vehicle Technician
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