Lead Receptionist

11 hours ago

Birmingham, United Kingdom CV-Library Full time

At Barnett Waddingham, we are currently recruiting a great opportunity for a Lead Receptionist to join a friendly team within the Workplace Services hub area. 

Our Workplace Services hub area provides professional operational services across all workplace and facilities management including; property and asset management, building maintenance, environmental management, front of house services and corporate social responsibilities.

The role of Lead Receptionist is to provide the highest level of customer service, being a brand ambassador and presenting an approachable and efficient image of the firm when welcoming external and internal visitors to our offices. The Lead Receptionist will also deliver concierge contact services including, first point of contact for all colleagues and visitors, meeting management, receptionist duties and administration support for the office, as well as provide training support for receptionists where needed.

This is a Permanent (full time) role and based in our Birmingham office. 

A snapshot of your day: 

Manage reception cover rota and work distribution for absences and out of hour events. 

Manage daily office checklist and ensure Front of House manual and meeting room manuals are regularly maintained. 

Support development and skills training of receptionists 

Deputise for Office and Facilities Supervisor and carry out routine arrangements, as instructed. 

Supporting the Workplace Team Managers with firmwide administration to ensure the smooth and consistent running of all Front of House services and contributing to all continuous improvement projects and initiatives 

Regular contact with all local Front of House teams to ensure best practice and a consistent seamless service is delivered across all BW Offices. 

Audit of catering firms regularly to review quality standards and value.

Warm and professional welcome and hosting of clients, suppliers, and employees. 

Booking, setting up and management of meeting rooms.  

Organising catering and refreshments for internal and external meetings and events. 

Assisting with setting up catering, refreshments, and meeting room arrangements, as required.

Claiming and processing Front of House service requests from our Helpdesk system. 

Regular audit of security passes (visitor, staff, contractor).

Monitoring and ordering of supplies and associated finance requisitions, including; office groceries, fruit, café and, janitorial supplies. 

Support, Implement and Maintain Information Security procedures and activities in accordance with Barnett Waddingham’s Information Security Policy

We would love to hear from if you have: 

Have 5 GCSE’s or equivalent at Grade 4 (C) or above, including Maths and English. 

Excellent communication skills

Minimum of 3 years in client facing customer services, concierge, or reception role (Previous experience in a professional services industry would be preferable, but not essential)

Demonstrable skills and relevant understanding of hosting small business and social events 

Confidence in making valued judgements and acting accordingly. 

Ability to demonstrate successful working relationships within a team. 

Ability to remain calm under pressure and always be polite and courteous to clients, suppliers, and colleagues. 

Strong administration skills and good understanding of data entry and analysing tasks. 

What’s in it for you: 

Competitive discretionary annual bonus and salary review 

Generous pension scheme (we contribute 8%) 

Funded training and professional development 

Core benefits including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading 

A comprehensive range of voluntary benefits to suit you including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts  

Accessibility 

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click  

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