Customer Service Advisor

2 weeks ago

Horsham, United Kingdom CV-Library Full time

Customer Service Advisor

Salary: £24,000 - £27,000 (depending on experience) Overtime is available and paid at time and a half including weekends and bank holidays

£500 bonus paid after completion of a successful 6-month probation

Hours: Monday to Friday 8.30am - 5.30pm You will be required to work Saturdays on a rota basis between the hours of 9:00am – 1:00pm

Location: Horsham, West Sussex

Who are Telecom Acquisitions Ltd?

Founded 12 years ago, Telecom Acquisitions Limited (TAL) is the holding company of several residential broadband brands, including Home Telecom, Fleur Telecom, Eclipse Broadband, and Hive Telecom. With a niche proposition specialising in the tenancy rental market matching contract lengths to tenancy terms, TAL has carved itself a unique spot in a fast-growing market. With the exponential growth of home working in recent years, teamed with the ever-changing way in which consumers consume content and entertainment – never has broadband been such an important service. Having recently joined forces with TalkTalk to become their home move specialist team, this growth is set to continue as the portfolio of brands, numbers of customers and full fibre roll out continues.

As part of our strategic alliance with TalkTalk and the development of the home move division of the business, our offering to be the ‘one stop shop’ for all your moving needs is rapidly becoming our flagship solution. Working with leading estate agents throughout the UK enables us to offer a concierge style service advising and setting up broadband and utilities through our partnerships.

Why join us?

Aside from a fantastic list of benefits, we move quickly and are market leading. We truly live our ethos of work hard, play hard. Whilst we are data driven and KPI led; our management structure, family ethos and constant determination to be the best we can be, ensures that those who want to grow and develop have every opportunity to.

Key Responsibilities:

·      Our Customer Service Advisor will be the first point of contact to our customers.

·      You will be handling inbound calls and managing online chats from our customers.

·      Resolving billing and payment enquiries.

·      Ensuring technical faults and advice is provided in line with our SLA’s.

·      Providing updates regarding customer orders.

·      Amending customers accounts and products.

·      Working closely with internal teams to resolve more complex cases in line with our KPI’s and SLA’s.

Is this you?

•     Minimum of 3 years Customer Service experience.

•     Previous call handling experience in a customer service role is essential.

•     A calm and clear telephone manner, being comfortable talking to colleagues and customers alike.

•     Able to listen, empathise, understand, and explain what you’re doing.

•     Excellent attention to detail.

•     A problem-solving mindset.

•     A commitment to learning and improvement on the job.

What benefits will you receive?

·      50% off our Broadband & Utility packages, completely free after two years.

·      33 days holiday allowance including bank holidays.

·      5 additional days leave granted based upon length of service.

·      Buy & Sell holiday allowance scheme.

·      Death in service benefit.

·      Pension scheme.

·      Eye care vouchers.

·      Complimentary drinks on Friday.

·      Company lunches and breakfasts.

·      £1,000 Refer A Friend Scheme.

·      Fun incentives including sports day, summer parties, extravagant Christmas parties and many more.

·      Paid Charity leave.

·      Kudos Employee Recognition Scheme – Including Days Out and exciting work trips

  • Customer Service Advisor

    6 months ago

    Horsham, United Kingdom Clearwater People Solutions Full time

    Our client, a not-for-profit organisation, is currently looking for a Customer Service Advisor to join their team on a worthy cause that really helps support people in the community. **Key Responsibilities for the Customer Service Advisor** - To provide high quality information and advice to residents - Work as a team on the helpline platform, taking calls...

  • Customer Service Advisor

    1 week ago

    Horsham, United Kingdom TEAM Full time

    Are you a dynamic, detail-driven superstar with top-notch communication skills? We're on the hunt for a passionate Customer Service Advisor/Office Administrator to join this vibrant team! In this exciting role, you’ll be the go-to person for ensuring their customers receive outstanding service while keeping their office operations running like...

  • Customer Service Advisor

    2 weeks ago

    Horsham, United Kingdom CV-Library Full time

    Are you a dynamic, detail-driven superstar with top-notch communication skills? We're on the hunt for a passionate Customer Service Advisor/Office Administrator to join this vibrant team! In this exciting role, you’ll be the go-to person for ensuring their customers receive outstanding service while keeping their office operations running like...

  • Customer Service Advisor

    4 days ago

    Horsham, United Kingdom Team Full time

    Are you a dynamic, detail-driven superstar with top-notch communication skills?We're on the hunt for a passionate Customer Service Advisor/Office Administrator to join this vibrant team!In this exciting role, youll be the go-to person for ensuring their customers receive outstanding service while keeping their office operations running like clockwork.You...

  • Customer Service Advisor

    8 months ago

    Horsham, United Kingdom Page Personnel Full time

    Office Based - Monday - Friday **About Our Client**: Our client are a medium-sized company that specialises in providing top solutions for businesses all over the country. Their commitment to unparalleled customer service and solutions has made them a sought-after partner for businesses across various sectors. **The Key Responsibilities for a Customer...

  • Customer Service Advisor

    6 months ago

    Horsham, United Kingdom Peter Christian Ltd Full time

    **Sales Advisor/Customer Service Advisor** Please note - this role is office based. Working hours will be Monday to Friday 9am to 5pm. **YOU WILL NEED TO DRIVE AND OWN YOUR OWN VEHICLE** **Peter Christian is a family run mail order and ecommerce menswear brand, selling high quality, classic garments and accessories for the mature market, in the UK and...

  • Customer Service Advisor

    6 months ago

    Horsham, United Kingdom Home Telecom Full time

    **Customer Service Advisor** **Salary: £19,760 - £21,000, depending on experience.** **Hours** are Monday to Friday 8.30am - 5.30pm plus minimum of one Saturday a month on a rota basis between the hours of 9:00am - 1:00pm. **Location**: Horsham, West Sussex. **Flexible working options available.** **Who are we?** Run by Telecom Acquisitions, this...

  • Customer Service Advisor

    4 days ago

    Horsham, United Kingdom Team Full time

    Are you a dynamic, detail-driven superstar with top-notch communication skills?We're on the hunt for a passionate Customer Service Advisor/Office Administrator to join this vibrant team!Are you the right applicant for this opportunity Find out by reading through the role overview below.In this exciting role, youll be the go-to person for ensuring their...

  • Customer Service Advisor

    6 months ago

    Horsham, United Kingdom National Tyres and Autocare Full time

    We are looking for a part-time customer service advisor to help out in our busy Horsham centre. Within this busy but joyful work environment. We need someone to see to customers, learn the integrated system, help with customer enquiries and pricing/ quotes. The hours are a 22 hour week and we are flexible on the hours of which you work. **Job Type**:...

  • Customer Service Advisor

    6 months ago

    Horsham, United Kingdom Home Telecom Full time

    **Customer Service Advisor** **Salary**:PS23,000 Overtime is available and paid at time and a half including weekends and bank holidays! **PS1,500 bonus paid after completion of a successful 6-month probation!** **Hours**:Monday to Friday 8.30am - 5.30pm You will be required to work Saturdays on a rota basis between the hours of 9:00am -...

  • Service Advisor

    6 months ago

    Horsham, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Service Advisor Required in the Horsham Area** **Salary up to £27,000 + £6,000 Bonus = £33,000 annual salary** **Hours: 8.00 - 5.30pm Monday - Friday with 1 in 3 Saturday mornings on a rota** We are currently working with a well-established and respected Motor Trade Dealership who have been operating in the United Kingdom over 110 years representing...

  • Service Advisor

    6 months ago

    Horsham, United Kingdom RecruitmentRevolution.com Full time

    Ready for a new & exciting opportunity with an award-winning employer? Ready to represent the world's no.1 automotive brand? Ready to take your customer service skills to the next level with world class training? If so, we have an incredible opportunity for you to build a career working for a leading group that represents the world's largest automotive...

  • Service Advisor

    6 months ago

    Horsham, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Service Advisor** **required in Horsham, West Sussex** **Basic Salary of up to £26,000 (DOE) + OTE £30,000 +** **Franchised LCV & Camper-van Main Dealership** **Monday to Friday 08:00 - 18:00, 1 in 2 Saturdays 08:00 - 12:00** Our Client a Multi-Site Commercial Vehicle Dealership in the Horsham area is currently looking to hire an experienced Service...

  • Customer Service Advisor Apprenticeship

    6 months ago

    Horsham, United Kingdom Calex Automotive Recruitment Full time

    **Position Overview**: We are looking for a motivated individual to join Hendy Mazda in Horsham as a Service Advisor Apprentice. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. Under the guidance of experienced service advisors, the apprentice...

  • Customer Advisor

    6 months ago

    Horsham, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Service Advisor

    6 months ago

    Horsham, United Kingdom Autotech Recruit Full time

    **JOB DETAILS****: - APPLY NOW Service Advisor LOCATION // Horsham COUNTY // West Sussex JOB REF // ATR_25070 rate // £17 - £21 per hour TYPE // Contract Are you a driven, enthusiastic and motivated individual with a passion for customer care? Would you like to work on a flexible basis with a number of main dealerships, independent workshops, fast...

  • Customer Service Advisor/administrator

    6 months ago

    Horsham, United Kingdom Docex360 Limited Full time

    Docex360 are a managed print and IT services provider in Horsham, West Sussex. We are looking to recruit a Customer Service Advisor to work in a small, but busy office environment on a part-time, permanent basis. The hours are 09:00-17:30 and will be considered for two or three days per week between Wednesday-Friday with an hour for lunch. Salary detailed...

  • Customer Service Advisor/administrator

    6 months ago

    Horsham, United Kingdom Docex360 Limited Full time

    Docex360 are a managed print and IT services provider in Horsham, West Sussex. We are looking to recruit a Customer Service Advisor to work in a small, but busy office environment on a part-time, permanent basis. The hours are 09:00-17:30 and will be considered for two or three days per week between Wednesday-Friday with an hour for lunch. This key role is...

  • Service Advisor

    1 month ago

    Horsham, United Kingdom CV-Library Full time

    Silcom Recruitment is excited to announce a fantastic opportunity for an experienced Service Advisor to join a highly respected main dealership group at their premium used car site in Horsham. Our client is known for its exceptional standards in customer service and dedication to the motor trade industry. As they expand, they are seeking a skilled Service...

  • Service Advisor

    2 weeks ago

    Horsham, United Kingdom Silcom Recruitment Limited Full time

    Silcom Recruitment is excited to announce a fantastic opportunity for an experienced Service Advisor to join a highly respected main dealership group at their premium used car site in Horsham. Our client is known for its exceptional standards in customer service and dedication to the motor trade industry. As they expand, they are seeking a skilled Service...