Customer Service Advisor

2 weeks ago


Aberystwyth, United Kingdom CV-Library Full time

Full Time: 37.5 hours per week, Monday-Friday 08:30am-18:00pm (allocated shift times between these hours)
Access to Overtime opportunities available
Hourly Rate: £12.00

Location: Homeworking - equipment provided

Proposed Start Date: 13 January 2025

Welsh Speaking Required

Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions and that all queries are positively resolved?

If you answered yes to all of the above, and are fluent in Welsh written and spoken language, we want to hear from you today

What are we offering you?

Every assignment at Serco comes with the following benefits to you:

Temp to Perm opportunity (Long term ongoing assignments, with permanent opportunities offered regularly.)
Monday to Friday shift hours (No weekend work to suit your work life balance)
Internal incentive schemes
Access to private medical, dental and pension schemes
Access to discounts from groceries to gardening, electronics to fashion, holidays and even home utilities, there are almost 1,000 different offers available to you, all of which can be used on top of other sales and promotions.
Mental Health and Well being support access
Up to 28 days paid holiday a year.
Weekly PayExclusive access to Adecco Associate Benefits including retail, Gym and leisure discounts, Eye care Vouchers and Mental Health support.

What will you be doing?

Adecco are working in partnership with Serco to recruit candidates to work as an essential public service worker, you will be a vital member of the team at the Contact Centre.

We have several openings for customer service focused individuals who are ambitious, keen to learn new skills within a call centre environment and want to progress with a long-term career.

You'll be responsible for:

Dealing with a diverse range of customers through inbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional manner.
Capture, maintain and ensure quality and safety of customer data.
Assessing claims and dealing with customer enquiries via electronic means.
Supporting the Department's aim in the digitisation of all claimant services.
Delivering and maintaining individual and team targets.

Requirements:

Good verbal and written English and Welsh communication skills.
Ability to follow instructions and processes.
Resilience and the ability to work in a fast paced, high pressured team environment.
Evidence of your DBS application Number and cleared DBS certificate.
Verified RTW documentation.

Working at Serco, you'll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people. And with us, you're not just another employee. You're an individual, and this is how you'll be treated. With your dedicated management team with you every step of your career, you'll be joining us in a proudly diverse and inclusive workplace.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser



  • Aberystwyth, United Kingdom Boots Full time

    Summary Job Reference: - 220402BR Aberystwyth, Terrace Road Fixed Term We are now recruiting Christmas Customer Advisors for our 55-57 Terrace Road Aberystwyth Ceredigion SY23 2AF store. The exact shift patterns will be discussed at interview Available shift patterns: Must be able to work Thursday and Fridays **Christmas Customer Advisor** Joining us...


  • Aberystwyth, United Kingdom Sinclair Group Full time

    We are currently recruiting for a Service Advisor to help us keep our Aberystwyth Land Rover branch running smoothly. Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. **Service Advisor Land Rover Aberystwyth** **Full time - **Shift Rota to cover between the hours of...

  • Customer Advisor

    7 months ago


    Aberystwyth, United Kingdom Sainsbury's Full time

    **Location** - Aberystwyth Argos, Argos Unit 2 Rheidol Retail Park, Aberystwyth, SY23 1LL **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Argos Retail **Job ID** - 227489 **Schedule** Sun 8:30am - Sun 4pm Mon 8am - Mon 6pm Tue 8am - Tue 6pm Wed 8am - Wed 6pm Thu 8am - Thu 6pm Fri 8am - Fri...

  • Customer Advisor

    6 months ago


    Aberystwyth, United Kingdom Boots Full time

    Summary Job Reference: - 229606BR Aberystwyth, Terrace Road Permanent 7.5 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking...


  • Aberystwyth, United Kingdom Halfords Full time

    Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need -...

  • Customer Advisor

    4 weeks ago


    Aberystwyth, Cardiganshire, United Kingdom Principality Building Society Full time

    At Principality Building Society, we offer a competitive salary of £23,000 - £25,000 per annum for our Customer Consultant role based in Aberystwyth.As a key member of our team, you will be responsible for identifying and assisting customers with their financial requirements, working closely with expert colleagues when necessary. We are committed to...


  • Aberystwyth, United Kingdom Adecco Full time

    Full Time: 37.5 hours per week, Monday-Friday 08:30am-18:00pm (allocated shift times between these hours) Access to Overtime opportunities available Hourly Rate: £12.00 Location: Homeworking - equipment provided Proposed Start Date: 13 January 2025 Welsh Speaking Required Do you have a passion for excellent customer service and enjoy helping people?Are you...


  • Aberystwyth, United Kingdom Adecco Full time

    Full Time: 37.5 hours per week, Monday-Friday 08:30am-18:00pm (allocated shift times between these hours) Access to Overtime opportunities available Hourly Rate: £12.00 Location: Homeworking - equipment provided Proposed Start Date: 13 January 2025 Welsh Speaking Required Do you have a passion for excellent customer service and enjoy helping people?...

  • Customer Advisor

    6 months ago


    Aberystwyth, United Kingdom Boots Full time

    Summary Job Reference: - 226530BR Aberystwyth, Terrace Road Permanent 5 hours per week **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...


  • Aberystwyth, Cardiganshire, United Kingdom Tesco Full time

    About the roleTesco is seeking a highly skilled Customer Delivery Driver to join their team. As a key member of our delivery operation, you will be responsible for delivering exceptional customer service and ensuring timely delivery of groceries to customers across the region.Key responsibilities* Deliver high-quality customer service to every customer,...


  • Aberystwyth, Cardiganshire, United Kingdom Cyngor Sir Ceredigion County Council Full time

    We are seeking a motivated and friendly individual to work as part of our team at Plascrug Leisure Centre in Aberystwyth. As a Receptionist, you will be responsible for providing an excellent front of house service to our customers, handling customer enquiries, and processing transactions.Key ResponsibilitiesHandling customer inquiries, complaints, and...


  • Aberystwyth, Cardiganshire, United Kingdom NEXT Full time

    About the Job OpportunityWe are seeking a highly motivated and enthusiastic Sales Team Member to join our team. As a Sales Team Member, you will be responsible for providing exceptional customer service and driving sales growth through effective product presentation and customer engagement.Key Responsibilities:Deliver outstanding customer service at all...

  • Retail Travel Advisor

    7 months ago


    Aberystwyth, United Kingdom TUI Group Full time

    Aberystwyth, GB- - 127362- - Onsite- - Permanent- - Part Time- - 30Salary £23,550 (FTE) - Joining the TUI Retail Team as a Travel Advisor at our **Aberystwyth** shop, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by...


  • Aberystwyth, Cardiganshire, United Kingdom Cyngor Sir Ceredigion County Council Full time

    **Job Summary:**We are seeking a motivated and friendly individual to join our team as a Front Desk Agent, working weekends at our leisure facilities in Aberystwyth. As a Receptionist, you will be responsible for providing an excellent customer experience, handling enquiries, and ensuring a first-class service.**About Us:**Cyngor Sir Ceredigion County...


  • Aberystwyth, Cardiganshire, United Kingdom Countrywide Mortgage Services Full time

    A Career Opportunity in Mortgage ServicesAbout the RoleWe are seeking a skilled Trainee Mortgage and Protection Advisor to join our team in Cardigan. The successful candidate will work closely with the Estate Agency teams to provide training and support, attract new customers and business, and guide customers through the entire mortgage service.Salary and...


  • Aberystwyth, United Kingdom Three Full time

    We're recruiting for a 24 hour vacancy in our Aberystwyth Three Store. Typically 4 - 5 Days per week **Why choose Three?** We want to be leaders and experts in new mobile, but we need to attract, retain and engage our workforce. Are you up for the challenge? Right now, we’re looking for a cool, friendly, ambitious individual to join our award-winning...


  • Aberystwyth, Cardiganshire, United Kingdom Blind Veterans UK Full time

    The JobWe are looking for a highly motivated and organized individual to fill the role of Hospitality Team Member. The ideal candidate will have great customer care skills, an excellent telephone manner, and working knowledge of Microsoft Office programs and database systems. If you possess these qualities and are passionate about delivering outstanding...

  • Retail Sales Advisor

    6 months ago


    Aberystwyth, United Kingdom Nevill Recruitment Full time

    **Do you fancy a career change?** Get Connected is the largest privately owned phone retailer in the UK, looking for talented Retail Sales Advisors to work in all three of the following store in Aberystwyth. Offering a very competitive basic salary up to £25,000 p.a. dependent on experience and skill set with a realistic OTE £40,000-£50,000 p.a is this...

  • Retail Sales Advisor

    7 months ago


    Aberystwyth, United Kingdom Nevill Recruitment Full time

    **Do you fancy a career change?** Get Connected is the largest privately owned phone retailer in the UK, looking for talented Retail Sales Advisors to work in all three of the following store in Aberystwyth. Offering a very competitive basic salary up to £25,000 p.a. dependent on experience and skill set with a realistic OTE £40,000-£50,000 p.a is this...

  • Customer Service

    7 months ago


    Aberystwyth, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Personal Banker in Aberystwyth - You’ll be...