Land Rover Service Advisor

2 weeks ago

Aberystwyth, United Kingdom Sinclair Group Full time

We are currently recruiting for a Service Advisor to help us keep our Aberystwyth Land Rover branch running smoothly. Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

**Service Advisor Land Rover Aberystwyth**

**Full time - **Shift Rota to cover between the hours of 8:00am to 6:00pm Monday to Friday and rotational Saturday mornings.

**Position pays**:£25,000 basic with an OTE of £30,000

**Location**:Land Rover Aberystwyth

**The Opportunity**:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We are looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a Monday or last thing on a Friday afternoon. This is a customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

**Day to day duties**:

- Handling, on a daily basis, all customer requirements for service and vehicle repairs in an efficient and professional manner.
- Liaising with the workshop and the repair Bodyshop to progress work through the system.
- Ensure that all vehicles are handed over to customers correctly including full invoice explanation, advising of future requirements
- Treating any dissatisfied customer with empathy and understanding, reassuring them that we can solve any issues that may arise.
- Maintaining customer records such as vehicle details and service histories accurately and efficiently.
- Maintaining knowledge of aftersales products and services, upselling where appropriate.
- Making sure the customer database is updated and accurate at all times.

**More about you**:
Essential Skills:

- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- The ability to multi task and be highly adaptable within a busy environment.
- Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop.
- Ability to prioritise your workload
- Ability and willingness to work with defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards.

We may consider someone from an independent garage who can show the knowledge, confidence and driven manner. Keen to speak to you whether you are from a large set up or small dealer, volume or prestige we will be interested in hearing from you.

**What’s in it for you?**
- 30 days annual leave per year (including bank holidays) that will increase with length of service
- Birthday day off
- Contributory Pension Scheme
- Enhanced Maternity/Paternity and Adoption payment
- Manufacturing specific training along with inhouse training
- Staff discounted parts and servicing plus a free MOT every year
- Recognition of length of service at 5,10,20,30 & 40 years anniversary
- Life Assurance (death in service benefit) *
- Staff Car Scheme*
- Colleague Referral Scheme / Customer Referral Schemes
- Cycle to Work Scheme
- Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
- Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
- Development opportunities within the Sinclair Group

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