Customer Support Advisor

2 months ago

City of London, United Kingdom CV-Library Full time

Customer Support Advisor Salary £28,000 - £30,000

Based in Farringdon

Office Based Role - 9am - 5pm

A global high end office furniture manufacturer is looking for a Customer Support Advisor to join their UK office in Farringdon. You will be responsible for looking after customer orders, providing mockups, project support and dealing with after sales queries to ensure a positive experience throughout. Looking for a Customer Support Advisor with previous experience in a customer service or sales role, strong communication skills, and technical mined.

Duties Include:

Coordinate customer orders from enquiry to delivery, ensuring smooth communication between customers and internal teams.
Support the Sales Team with potential and actual orders, fostering strong customer relationships.
Communicate product details to customers/dealers and provide tailored education.
Manage customer enquiries and orders, ensuring they align with customer plans.
Participate in sales presentations and client mock-ups, coordinating their supply and installation.
Conduct site visits to clients and dealerships for relationship building and addressing any issues.
Provide administrative support, including customer quotations and order processing.
Liaise with factories and third-party suppliers to manage orders and update systems.
Collaborate with sales teams on detailed quotes and create CAD drawings for confirmed orders.
Ensure timely processing of orders and participation in regular team meetings to oversee delivery progress.Experience Required:

Previous experience in a customer service or sales role.
Strong customer service skills with proven experience in order management and providing quotations.
Experience in the furniture industry is desirable.
Proficient in using various systems, including Outlook, Axis, Salesforce, pCon, and CAD (training will be provided).
A technically minded approach and adaptability to different systems are essential, with CAD experience being highly advantageous.Benefits:

25 days holiday + 8 BH
Statutory Pension
Christmas and summer parties
Opportunity to grow with the company
Lovely showroom offices

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

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