Order Management Account Handler

2 months ago

Newbury, United Kingdom CV-Library Full time

As a dynamic and growing company, our client are seeking an experienced Order Management Account Handler to join their team.

Job Description:

As an Order Management Account Handler, you will play a pivotal role in managing and coordinating the entire order process, ensuring seamless communication between customers, sales representatives, and internal departments. You will be responsible for processing orders accurately, tracking shipments, resolving order-related issues, and maintaining customer satisfaction throughout the process. The ideal candidate is detail-oriented, organised, and possesses excellent communication and problem-solving skills.

Responsibilities:

Process incoming orders, ensuring accuracy and timeliness
Coordinate order information with customers, sales representatives, and internal teams
Track shipments and provide regular updates to customers
Investigate and resolve order-related issues or discrepancies
Maintain accurate records of orders, changes, and customer interactions
Collaborate with the sales team to identify potential sales opportunities or improvements to the order management process
Ensure customer satisfaction by providing exceptional support and resolving any concerns or complaints promptlyRequirements:

Proven experience in order management, account handling, or a similar role
Strong attention to detail and organisational skills
Excellent verbal and written communication abilities
Proficiency in using order management software systems
Ability to multitask and prioritise tasks effectively
Strong problem-solving and decision-making capabilities
Customer-focused mindset with an emphasis on providing exceptional serviceFurther details:

Monday-Friday 8am-5pm with an early finish at 1pm every Friday
Free on-site parking
Salary: £30k-£35k
Location: Newbury, BerkshirePlease apply now

Note: This job description outlines the general nature and level of work performed by individuals assigned to this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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