Commercial Property Claims Handler

4 weeks ago


Perth, United Kingdom CV-Library Full time

Starting salary between £23,900 to £27,300 (depending on hours, skills and experience) plus additional benefits.

Are you someone who is not afraid of speaking up, who takes responsibility and who makes good decisions?

We love people who are ready to do the right thing for our customers and our colleagues.

You will act as first point of contact for customers and advisers/brokers, providing high quality support, guidance and advice, process insurance claims directly from the customer from investigation, negotiation through to settlement of the claim.

A bit about the job

Manage a portfolio of customer claims relating to insurance products which could be personal or commercial, working within agreed guidelines and delegated authorities, whilst ensuring compliance with internal policies, standards and regulatory requirements, report and record any irregularities.

Deal with inbound and outbound calls and digital interactions from customers, brokers, suppliers and internal teams, develop technical expertise in responding to and resolving queries, problems or other customer needs, identify and escalate issues to technical claims if required.

Build rapport with customers, role model customer service standards, best practice and performance outcomes for the team, identify and suggest improvements to claims handling experience and efficiency. Stay up to date with industry trends and best practices, undertake relevant training and provide support with various projects and initiatives as needed.

Skills and experience we're looking for:
Positive attitude and strong desire to meet customers needs

Excellent communication skills, both written & verbal and a good team player

Strong negotiation and influencing skills and a critical thinker

Strong problem-solving skills

Good level of IT skills to navigate systems

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salary between £23,900 to £27,300 (depending on location, skills, experience, and qualifications)

Bonus opportunity - 6% annual salary Actual amount depends on your performance and Aviva's.

Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Brilliantly supportive policies including parental and carer's leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
We'd love it if you could submit your application online. If you require an alternative method of applying, please give Amber Britton a call on (phone number removed) or send an email to (email address removed)



  • Perth, Perth and Kinross, United Kingdom Aviva Full time

    Job Description">We are looking for a Commercial Property Claims Leader to join our team in Perth. As a leader in our commercial property claims team, you will be responsible for managing and motivating a team of frontline claims handlers.">Main Responsibilities:">">Team Leadership: Managing and motivating a team of frontline claims handlers.">Resource...

  • Claims Handler

    7 months ago


    Perth, United Kingdom GS Group Full time

    **About Us** Established in 1991, GS Group is one of the leading insurance brokers in Scotland and proudly part of the wider JMG Group. Our focus has always been on employing people that are approachable and are passionate about delivering for our clients. This has resulted in consistent growth, with GS Group doubling in size every five years. We now...

  • Team Leader

    2 weeks ago


    Perth, Perth and Kinross, United Kingdom Aviva Full time

    About the RoleThe successful candidate will be responsible for leading one of our five teams across commercial property claims and will be accountable for managing and motivating a team of frontline claims handlers.Responsibilities:Manage and motivate a team of frontline claims handlers to achieve their full potential.Plan and manage resources to meet...


  • Perth, Perth and Kinross, United Kingdom Aviva Full time

    About the job:This is an exciting opportunity to join our leadership team as a team leader within commercial property claims.You will be responsible for leading a team of claims handlers and ensuring that they deliver excellent customer service and meet their performance targets.The successful candidate will have experience in leading teams, strong...


  • Perth, Perth and Kinross, United Kingdom Aviva Full time

    Job DescriptionWe're seeking an experienced Claims Handling Team Leader to join our commercial property claims team in Perth. This is a fantastic opportunity to take on a new challenge and develop your leadership skills while driving business growth.Key Responsibilities:Leading a team: Motivate and manage a team of frontline claims handlers to deliver...


  • Perth, United Kingdom Aviva Full time

    Job Description Starting salary between £23,900 to £27,300 (depending on hours, skills and experience) plus additional benefits.Are you someone who is not afraid of speaking up, who takes responsibility and who makes good decisions?We love people who are ready to do the right thing for our customers and our colleagues.You will act as first point of contact...


  • Perth, Perth and Kinross, United Kingdom Aviva Full time

    We are seeking a Commercial Property Team Leader to join our team in Perth.This is a fantastic opportunity to lead one of our 5 teams across commercial property claims and take your career to the next level.The successful candidate will be responsible for leading a team, managing day-to-day operations, and driving business growth.A key part of this role will...


  • Perth, United Kingdom Aviva Full time

    Home Property Claims Handler - Starting salary of £23,900 Location - Perth Start date - Monday 24th February We have exciting opportunities for Claims Handlers to join us in our office based in Pitheavlis, Perth so why not Kick Start Your Customer Service Career with Aviva! We love people who do the right thing for our customers, and our colleagues.We...

  • Claims Call Handlers

    7 months ago


    Perth, United Kingdom Pertemps Network Group Full time

    **Claims Call Handlers - Perth**: - 621102823**£13.14 Per Hour** - Full Time**Temporary** **Perth, Perth and Kinross** **Customer Service And Call Centre** **Job Description**: - Claims Call Handlers - Perth - Pertemps Scotland are looking to recruit Claims Call Handlers to work on a temporary contract for a well-known company based in Perth.-...


  • Perth, Perth and Kinross, United Kingdom Aviva Full time

    We are looking for a highly skilled and motivated individual to fill the role of Senior Claims Handler Lead in our Perth office.The successful candidate will be responsible for leading a team of claims handlers, managing day-to-day operations, and driving business growth.This role is ideal for someone who is self-motivated, has excellent leadership skills,...


  • Perth, United Kingdom Aviva Full time

    Commercial Claims Handler - Salary from £23,900 based on experience Are you someone who is not afraid of speaking up, who take responsibility and who make good decisions? We love people who are ready to do the right thing for our customers and our colleagues.We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15...


  • Perth, United Kingdom CV-Library Full time

    Starting salary between £23,900 to £27,300 (depending on hours, skills and experience) plus additional benefits. Are you someone who is not afraid of speaking up, who takes responsibility and who makes good decisions? We love people who are ready to do the right thing for our customers and our colleagues. You will act as first point of contact...


  • Perth, United Kingdom Aviva Full time

    Starting salary between £23,900 to £27,300 (depending on hours, skills and experience) plus additional benefits.Are you someone who is not afraid of speaking up, who takes responsibility and who makes good decisions?We love people who are ready to do the right thing for our customers and our colleagues.You will act as first point of contact for customers...


  • Perth, Perth and Kinross, United Kingdom Aviva Full time

    Role OverviewThis role is responsible for leading a team of frontline claims handlers and ensuring that they are equipped to deliver excellent customer service and meet service level agreements.Main Responsibilities:Lead a team of frontline claims handlers to achieve their full potential.Plan and manage resources to meet service level agreements and ensure...


  • Perth, United Kingdom Aviva Full time

    Starting salary between £23,900 to £27,300 (depending on hours, skills and experience) plus additional benefits. Are you someone who is not afraid of speaking up, who takes responsibility and who makes good decisions? We love people who are ready to do the right thing for our customers and our colleagues. You will act as first point of contact for...


  • Perth, Perth and Kinross, United Kingdom Aviva Full time

    Role Overview">We are seeking a skilled Claims Handling Team Lead to join our leadership team in Perth. This role involves leading one of our 5 teams across commercial property claims and managing frontline claims handlers.">Key Responsibilities:">">Manage and motivate a team of claims handlers to meet service level agreements.">Plan and manage resources to...


  • Perth, United Kingdom Aviva Full time

    **Commercial Property Claims Advisor** **Salary £22,700** We are currently recruiting for a Commercial Property Claims Advisor to be a part of our team! We love people who do the right thing for our customers and our colleagues. Customer service careers are different here at Aviva, we believe in creating a better tomorrow, for everyone. That's why we're...


  • Perth, Perth and Kinross, United Kingdom Aviva Full time

    About UsAt Aviva, we're committed to helping our customers achieve their goals and protect their futures. As a Claims Handling Team Leader, you'll play a key role in delivering exceptional service and driving business growth.Salary: £32,000 - £40,000 per annumThis is an exciting opportunity to join our leadership team in Perth and lead one of our 5 teams...


  • Perth, United Kingdom Get Recruited (Uk) Ltd Full time

    Commercial Account Handler - Up to £50,000 - Hybrid Working in Perth My client is a dynamic, independent insurance broker experiencing double-digit growth following recent acquisitions and significant new business wins.Their commitment to exceptional client service drives their expansion, and they are seeking a skilled Commercial Account Handler to support...


  • Perth, United Kingdom Aviva Grads Campaign Full time

    **In Summary** If you're the kind of person who takes pride in delivering first class customer service, then this could be the route for you! **Locations**:Bristol, Glasgow, London or Norwich Claims are at the heart of our business. It's where customers really get to feel the benefit of what we do. That's why our Claims teams are so important. They're...