Medical Agency File Handler
1 month ago
Job Title: Medical Agency File Handler
Location: Sharston, M22 4SN
Salary: £18,750 - £24,672.65 per annum, dependent on skills and experience
Job type: Full time, Permanent
About Us:
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 6,500 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
About the Role:
Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. Our specialist team make a real difference to injured peoples’ lives, through our passion for client care.
We currently have a full-time vacancy for a Medical Agency File Handler to join our vibrant team of 62 people, providing excellent customer service in a fast-paced environment.
Your role will be to liaise with legal professionals and our injured clients and various experts/suppliers to arrange appointments, obtain reports and invoices. We also obtain medical records and arrange treatments and investigations. You will be responsible for ensuring all obtained documents are compliant and meet our high standards. Once fully trained, you will take ownership of your own client files, ensuring the cases are progressed effectively.
Responsibilities:
Instructing experts to provide reports on behalf of a Solicitor and keeping open and effective communication regarding appointments, reports, and information.
Obtaining medical records from hospital trusts, GP’s surgeries, and other healthcare providers.
Sourcing suppliers, arranging rehabilitation appointments and investigations.
Obtaining quotations and invoices from experts and rehabilitation providers.
Providing breakdowns of agency work and anticipated disbursements to Express Solicitors in-house cost team obtaining invoices and chasing payments.
Quality checking, processing incoming mail and expert reports into our case management systems.
Accurate recording of time expended in various activities on our case management system.
Person specification
GCSE English & Maths at Grade C or above, or equivalent
Knowledge of Microsoft Office packages including Word and Outlook.
Excellent written and spoken English with the ability to have high levels of accuracy and attention to detail.
Ability to always maintain client confidentiality and commitment to customer service.
Ability to deal with high volumes of work and manage conflicting priorities.
Energy, passion, and a desire to achieve.
Experience of working in a medical setting, law or legal services firm would be of a distinct advantage.
Knowledge of Proclaim or other case management systems is desirable.
Highly dedicated, idea-generating individuals who are committed to providing excellent customer service.
Salary, Hours & Benefits
The salary is £18,750 - £24,672.65, dependent on skills and experience.
Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
Hybrid working pattern after probation.
23 days holiday a year, rising to 26 days, plus public/bank holidays.
Extra day’s holiday for your birthday after 2 years’ service
3 holiday buy backs per year after 1 year of service
Private medical insurance after 2 years’ service.
Enhanced Maternity leave payment if you have over 1 year’s tenure, further enhanced at over 4 years’ service.
Death in service
Netball/Football team, 10km Manchester team and more
Individual mentoring programme for each team member.
‘Service Pledge Hero’; ‘Employee of the Month’ and ‘Top Call Handler’ incentives; rewarded with vouchers, chocolates, early finishes or late starts.
‘Thank you’ scheme where team members can appreciate and recognise their colleagues, this can be mentions on Microsoft Teams, postcards, or stickers.
Active social committee with generous departmental and firm-wide social budget.
Active training culture and various groups and events such as Diversity and Inclusion.
Recruitment process:
Interviews will be conducted by MS Teams and will include scenario-based questioning.
Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.
By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website.
Candidates with the relevant experience or job titles of; Administrator, Coordinator, Customer Service Representative, Customer Service Consultant, Customer Service Advisor, Online Customer Services, Order Processor, Client Service Coordinator, Customer Service Agent, Project Coordinator, Medical Administrator, Legal Administrator may also be considered for this role
-
Medical Agency Support Specialist
6 days ago
Northenden, United Kingdom Express Solicitors Full timeAbout the RoleWe are seeking a highly skilled Medical Agency Support Specialist to join our team at Express Solicitors.This is an exciting opportunity to work in a fast-paced environment, providing excellent customer service and ensuring that our clients receive the best possible support.You will be responsible for liaising with legal professionals, injured...
-
Medical Record Administrator
1 week ago
Northenden, United Kingdom Express Solicitors Full timeAbout the JobWe are seeking a highly skilled Medical Record Administrator to join our team at Express Solicitors.This is an exciting opportunity to work in a fast-paced environment, providing excellent customer service and ensuring that our clients receive the best possible support.You will be responsible for administering medical records, arranging...
-
Legal Billings Professional
2 weeks ago
Northenden, United Kingdom Law Staff Ltd Full timeJoin Our TeamWe are seeking an experienced Cost Draftsperson to join our team of experts. As a key member, you will be responsible for supporting costs case handlers, drafting formal bills, and preparing risk assessments. Your expertise in Precedent H, R, and Q and formal bills will be invaluable in this role.Role SummaryThis is a fantastic opportunity to...
-
Cost Draftsperson
1 month ago
Northenden, United Kingdom Law Staff Ltd Full timePosition Title: Costs Draftsperson Location: Greater Manchester Salary: £35,000 to £60,000 dependent on experience Reference: BH-36921 Work Type: Full-time About The Firm: My client is a highly respected law firm with a thriving costs department of over 40 professionals. They are known for their commitment to client service, employee well-being,...
-
Cost Draftsperson
2 weeks ago
Northenden, United Kingdom Law Staff Ltd Full timePosition Title: Costs Draftsperson Location: Greater Manchester Salary: £35,000 to £60,000 dependent on experience Reference: BH-36921 Work Type: Full-time About The Firm: My client is a highly respected law firm with a thriving costs department of over 40 professionals. They are known for their commitment to client service, employee well-being,...
-
Cost Draftsperson
3 months ago
Northenden, United Kingdom CV-Library Full timePosition Title: Costs Draftsperson Location: Greater Manchester Salary: £35,000 to £60,000 dependent on experience Reference: BH-36921 Work Type: Full-time About The Firm: My client is a highly respected law firm with a thriving costs department of over 40 professionals. They are known for their commitment to client service,...
-
Employers' Liability PA
1 month ago
Northenden, United Kingdom Law Staff Ltd Full timePosition Title: Personal Assistant – Employers’ Liability Location: Greater Manchester Salary: £25,000 to £30,000 dependent on experience Reference: BH-36923 Work Type: Full-time About The Firm: My client, ranked among the top law firms in the UK, offers a collaborative work environment with a strong focus on client care and staff...
-
Employers' Liability PA
2 weeks ago
Northenden, United Kingdom Law Staff Ltd Full timePosition Title: Personal Assistant – Employers’ Liability Location: Greater Manchester Salary: £25,000 to £30,000 dependent on experience Reference: BH-36923 Work Type: Full-time About The Firm: My client, ranked among the top law firms in the UK, offers a collaborative work environment with a strong focus on client care and staff...
-
Employers' Liability PA
3 months ago
Northenden, United Kingdom CV-Library Full timePosition Title: Personal Assistant – Employers’ Liability Location: Greater Manchester Salary: £25,000 to £30,000 dependent on experience Reference: BH-36923 Work Type: Full-time About The Firm: My client, ranked among the top law firms in the UK, offers a collaborative work environment with a strong focus on client...
-
Employers' Liability PA Assistant
2 weeks ago
Northenden, United Kingdom Law Staff Ltd Full timeWe are looking for a skilled Personal Assistant to join our team at Law Staff Ltd, supporting a Principal Partner within the Employers' Liability department. As a key member of our team, you will be responsible for preparing correspondence and documents through audiotyping and word processing, managing digital filing, and providing support to other...
-
Employers Liability Litigator
1 month ago
Northenden, United Kingdom Law Staff Ltd Full timePosition Title: Employers’ Liability Litigator Location: Greater Manchester Salary: Up to £55,000, dependent on experience, plus generous commission Reference: BH-36922 Work Type: Full-time About The Firm: My client, consistently ranked among the top firms in the UK, offers a dynamic work environment and a generous commission structure. Their...
-
Employers Liability Litigator
2 weeks ago
Northenden, United Kingdom Law Staff Ltd Full timePosition Title: Employers’ Liability Litigator Location: Greater Manchester Salary: Up to £55,000, dependent on experience, plus generous commission Reference: BH-36922 Work Type: Full-time About The Firm: My client, consistently ranked among the top firms in the UK, offers a dynamic work environment and a generous commission structure. Their...
-
B2B PR Account Manager
4 weeks ago
Northenden, United Kingdom CV-Library Full timeThis highly decorated premier south Manchester PR agency is on an expansion drive and are recruiting their corporate and B2B team. They are looking to speak to enthusiastic and ambitious PR Account Managers and Senior Account Managers. A fun, young, dynamic and driven culture, they like to work and play equally as hard with this particular role working on a...
-
Employers Liability Litigator
3 months ago
Northenden, United Kingdom CV-Library Full timePosition Title: Employers’ Liability Litigator Location: Greater Manchester Salary: Up to £55,000, dependent on experience, plus generous commission Reference: BH-36922 Work Type: Full-time About The Firm: My client, consistently ranked among the top firms in the UK, offers a dynamic work environment and a generous...
-
Northenden, United Kingdom Law Staff Ltd Full timeJob OverviewWe are currently seeking a highly organised and proactive Personal Assistant to support our team in the Employers' Liability department. As a key member of our administration team, you will play a vital role in ensuring the smooth running of our operations.About the RoleIn this role, you will be responsible for preparing correspondence and...
-
Personal Assistant
1 week ago
Northenden, United Kingdom Express Solicitors Full timeExpress Solicitors have an exciting opportunity for a **Personal Assistant** to join the team. Location: Northenden **Salary**: Up to £30,000 per annum depending on experience. **Job Type**: We offer our employees a 3/2 alternate remote working rota, upon successful completion of probationary period. Hours: Our standard working hours are 8:30am to...
-
PR Account Executive
4 weeks ago
Northenden, United Kingdom CV-Library Full timeMy client is an award winning South Manchester PR Agency who are looking for an enthusiastic PR Account Executive to join their friendly team. The agency’s client portfolio covers auto-motive, fitness, retail, medical, property, finance and tech. Working logistics are 2 days WFH and 3 days office. The successful candidate will quickly gain client...
-
Employers Liability Litigation Expert
3 weeks ago
Northenden, United Kingdom Law Staff Ltd Full timeJob Title: Employers Liability Litigation ExpertWe are seeking an experienced Employers Liability Litigation Expert to join our team at Law Staff Ltd. This is an exciting opportunity for a skilled litigation professional to manage a caseload of pre- and post-issue fast track employers' liability claims. As a key member of our litigation department, you will...
-
Employers Liability Claims Specialist
3 weeks ago
Northenden, United Kingdom Law Staff Ltd Full timeJob Title: Employers Liability Claims SpecialistAre you a seasoned litigation professional seeking a new challenge? We have an exciting opportunity for an Employers Liability Claims Specialist to join our dynamic team at Law Staff Ltd. As a key member of our litigation department, you will be responsible for managing a caseload of pre- and post-issue fast...
-
Customer Service Representative
1 week ago
Northenden, United Kingdom Express Solicitors Full timeExpress Solicitors have an exciting opportunity for a **Customer Service Representative **to join the team. Location: Northenden **Salary**: Competitive Remuneration of up to £23,000 (full time), comprising of a base salary of £9.87 per hour (over 23 years old) with hours worked after 6pm being paid at an enhanced rate (time and a half) as per the...
