Divisional Customer Service Advisor

2 weeks ago

Hinckley, United Kingdom CV-Library Full time

Are you a dedicated professional seeking a role that values your expertise and commitment to excellence? A reputable company in Hinckley is currently on the lookout for Divisional Customer Service Advisors to join their dynamic team. This role promises not only a rewarding career but also the chance to make a tangible impact on customer satisfaction and company success.

As a Divisional Customer Service Advisor, you will be at the forefront of the company's customer interactions, ensuring that each customer receives exceptional service. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering top-notch customer support.

Benefits:

Work-Life Balance: Enjoy a consistent Monday to Friday schedule, allowing you to maintain a healthy work-life balance.

Professional Growth: Engage in continuous learning and development opportunities to enhance your skills and advance your career.

Supportive Environment: Join a team that values collaboration, mutual respect, and a positive workplace culture.

Empowerment to Innovate: The freedom to think creatively and propose new ideas, with the assurance that your contributions will be valued and recognised.

Key Role Responsibilities:

Handle customer inquiries and complaints via phone & email ensuring timely and effective resolution.
Customer account management.
Maintain detailed and accurate records of customer interactions and transactions.
Collaborate with other departments to resolve complex issues and improve overall customer satisfaction.
Provide feedback on the efficiency of the customer service process and suggest improvements.
Skills and Experience Required:

No qualifications required however proven experience in a customer service role, demonstrating a strong understanding of customer service principles and practices is required (Minimum 2 years).
Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
Strong problem-solving skills and the ability to think on your feet.
Proficiency in using customer service software, databases, and tools.
A positive attitude, patience, and the ability to remain calm under pressure.
A full onboarding customer service training academy from day one to provide you with all the knowledge there is to know about not only the role but the company culture and values.

Starting salary £29,000. Competency training framework in place to increase salary to £32,000.

This role is perfect for a seasoned customer service professional looking to take their career to the next level. If you are passionate about helping others and excel in a supportive, team-oriented environment, this could be the perfect match for you

Use the link to apply today or email your CV to we look forward to hearing from you.

Following your application, we write to confirm how we will provide our recruitment services to you. 1. Upon applying you agree for Industria Personnel Services Ltd to seek employment as a Divisional Customer Service Advisor 2. You authorise Industria Personnel Services Ltd to seek work on your behalf. 3. Industria Personnel Services Ltd will provide you with permanent recruitment services and in doing so we will act as an employment agency as defined under the Employment Agencies Act 1973. 4. In order to provide recruitment services to you Industria Personnel Services will have to process your personal data. In doing so we will comply at all times with data protection laws. Thank you for selecting Industria Personnel Services Ltd and should you have any queries or require any further information on the services we provide please contact Gemma Wale on (phone number removed). These Terms are governed by the law of [England & Wales/Scotland/Northern Ireland] and are subject to the exclusive jurisdiction of the Courts of [England & Wales/Scotland/Northern Ireland

  • Divisional Customer Service Advisor

    1 week ago

    Hinckley, United Kingdom Industria Personnel Services Full time

    Are you a dedicated professional seeking a role that values your expertise and commitment to excellence? A reputable company in Hinckley is currently on the lookout for Divisional Customer Service Advisors to join their dynamic team. This role promises not only a rewarding career but also the chance to make a tangible impact on customer satisfaction and...

  • Divisional Customer Service Advisor

    3 days ago

    Hinckley, United Kingdom Industria Personnel Services Full time

    Are you a dedicated professional seeking a role that values your expertise and commitment to excellence? A reputable company in Hinckley is currently on the lookout for Divisional Customer Service Advisors to join their dynamic team. This role promises not only a rewarding career but also the chance to make a tangible impact on customer satisfaction and...

  • Divisional Service Delivery Manager

    15 hours ago

    Hinckley, Leicestershire, United Kingdom Industria Personnel Services Ltd Full time

    Are you a dedicated professional seeking a role that values your expertise and commitment to excellence? Industria Personnel Services Ltd has a vacancy for a Divisional Customer Service Advisor in their dynamic team based in Hinckley.This exciting opportunity offers a consistent Monday to Friday schedule, allowing you to maintain a healthy work-life balance....

  • Customer Service Advisor

    3 weeks ago

    Hinckley, United Kingdom CV-Library Full time

    Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development? The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the...

  • Customer Service Advisor

    6 days ago

    Hinckley, United Kingdom The Portfolio Group Full time

    Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the...

  • Service Excellence Professional

    12 hours ago

    Hinckley, Leicestershire, United Kingdom Industria Personnel Services Ltd Full time

    Industria Personnel Services Ltd is committed to providing exceptional customer service, and we are seeking a highly skilled Divisional Customer Service Advisor to join our dynamic team in Hinckley. This role promises not only a rewarding career but also the chance to make a tangible impact on customer satisfaction and company success.You will be responsible...

  • Customer Support Specialist

    12 hours ago

    Hinckley, Leicestershire, United Kingdom Industria Personnel Services Ltd Full time

    Industria Personnel Services Ltd is currently seeking a highly skilled Divisional Customer Service Advisor to join their dynamic team in Hinckley. This role promises not only a rewarding career but also the chance to make a tangible impact on customer satisfaction and company success.As a key member of the team, you will be at the forefront of the company's...

  • Customer Advisor

    5 months ago

    Hinckley, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 15 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Hinckley** - **Rising to £12.21 from April 1st** We believe anyone can improve their home to make life better. Every day, we give our...

  • Automotive Service Advisor

    6 months ago

    Hinckley, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy, M-F 8am - 6pm, 1 in 3 Saturdays 8am - 12.30pm** Experienced Service Advisor Franchise Main Dealership £35k OTE per annum plus bonuses. As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works,...

  • Customer Service Advisor Vacancy in Hinckley

    5 months ago

    Hinckley, United Kingdom Eden Tyres & Servicing Full time

    Position: Customer Service Advisor Location: Hinckley, Leicestershire - £24,000 - £26,000 per annum - Loyalty bonus. - Monday to Friday 40 hours per week **Benefits** - No working on Sunday’s or Bank Holidays. - Healthcare allowance. - Workplace pension. - In-house management training scheme. - Excellent opportunities to progress and advance your...

  • Customer Service Representative

    4 weeks ago

    Hinckley, Leicestershire, United Kingdom SolviT Recruitment LTD Full time

    Aftersales Advisor RoleWe are seeking a highly motivated and customer service driven individual to join our team as an Aftersales Advisor.As an Aftersales Advisor, you will be responsible for handling customer enquiries, communicating with warranty companies and repair agents, and ensuring all customer expectations are met.Key Responsibilities:Deal with...

  • Customer Service Coordinator

    4 weeks ago

    Hinckley, Leicestershire, United Kingdom Igloo Full time

    Aftersales Advisor Role OverviewWe are seeking a skilled Aftersales Advisor to join our team at Igloo. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service and support.Key Responsibilities:* Coordinate service activity between customers, warranty companies, and repair agents in an...

  • Customer Service Representative

    4 weeks ago

    Hinckley, United Kingdom SolviT Recruitment Ltd Full time

    Aftersales Advisor RoleWe are seeking a highly motivated and customer service driven individual to join our team as an Aftersales Advisor. As a key member of our sales team, you will be responsible for handling customer enquiries, communicating with warranty companies and repair agents, and ensuring all customer expectations are met.Key Responsibilities:Deal...

  • Customer Service Representative

    2 weeks ago

    Hinckley, Leicestershire, United Kingdom SolviT Recruitment LTD Full time

    Job DescriptionAftersales Service AdvisorWe are seeking a skilled Aftersales Service Advisor to join our team at SolviT Recruitment LTD.Main Responsibilities:Handle customer enquiries and provide solutions to service-related issues.Communicate effectively with warranty companies and repair agents.Provide exceptional customer service and ensure all...

  • Customer Service Representative

    2 weeks ago

    Hinckley, Leicestershire, United Kingdom SolviT Recruitment Ltd Full time £24,040

    About the RoleWe are seeking a skilled Aftersales Advisor to join our team at SolviT Recruitment Ltd. As an Aftersales Advisor, you will be responsible for delivering exceptional customer service and providing support to our clients.Key ResponsibilitiesHandle customer enquiries and provide timely responses to meet their expectations.Deal with inbound and...

  • Customer Advisor

    5 months ago

    Hinckley, United Kingdom Boots Full time

    Summary Job Reference: - 229523BR Hinckley, Britannia Centre Permanent 25 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking...

  • Mobile Customer Service Advisor

    6 months ago

    Hinckley, United Kingdom Sainsbury's Full time

    **Location** - Hinckley Store, Sainsbury's Supermarkets Ltd 20 Rugby Road, Leicestershire, LE10 0XN **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Sainsbury's Bank **Job ID** - 239104 We’d all like amazing work to do, and real work-life balance. That’s waiting for you at...

  • Aftersales Advisor

    3 weeks ago

    Hinckley, United Kingdom SolviT Recruitment Ltd Full time

    Aftersales AdvisorHinckley£24,040 paMonday to Friday 10am-6pmPermanent from day oneDo you have the passion for customer service? Can you go the extra mile to deal with customer's needs then look no further!! Working with one of the country's market leaders in automotive sale in the used car market, they are looking for an Aftersales Advisor.As an Aftersales...

  • Aftersales Advisor

    3 weeks ago

    Hinckley, United Kingdom SolviT Recruitment Ltd Full time

    Aftersales Advisor Hinckley £24,040 pa Monday to Friday 10am-6pm Permanent from day one Do you have the passion for customer service? Can you go the extra mile to deal with customer's needs then look no further!! Working with one of the country's market leaders in automotive sale in the used car market, they are looking for an Aftersales Advisor. As an...

  • Aftersales Advisor

    2 months ago

    Hinckley, United Kingdom CV-Library Full time

    Aftersales Advisor Hinckley £24,040 pa Monday to Friday 10am-6pm Permanent from day one Do you have the passion for customer service? Can you go the extra mile to deal with customer's needs then look no further!! Working with one of the country's market leaders in automotive sale in the used car market, they are looking for an Aftersales...