Credit Specialist RES
1 month ago
E.ON Next is the new face of our Residential and SME Energy Sales business. Mixing state-of-the-art technology and new ways of working with our existing brand reputation and experience, we're building a new business. Focused solely on delivering the very best for our customers, helping us realise our UK purpose of leading the energy transition.
E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one step at a time.
As a Credit Specialist, you'll play a critical role in supporting our residential customers who are struggling to pay & delivering our overall debt reduction. You'll be responsible for making contact with customers on inbound, outbound calls and emails.
Here's a taste of what you'll be doing:
Debt Resolution: You'll treat every customer as an individual, tailoring affordable and sustainable repayment plans to suit their personal needs by understanding their current and future circumstances, and seeking additional support for our most vulnerable customers.
Expert Communication: You'll confidently hold sensitive conversations with our customers about their personal finances in a manner that encourages openness without judgement, building long term trusting relationships.
Customer Data Analysis: Deep dive into customer data to uncover hidden patterns, predict future behaviours, and optimise business strategies.
Are we the perfect match?
Take full ownership and responsibility of delivering excellent customer experience
Not afraid to have difficult conversations and overcome objections that will help us achieve the right outcome.
Empathetic, be able to put yourself in our customer's shoes
Excellent listening skills
Able to understand different perspectives when making decisions
Good English skills both written and verbal
A committed team player who thrives in a fast-paced environment
Drive to identify and implement change
A drive to achieve targets and exceed expectations.
Driven by data, using the insights to make the right decisions to better serve our customers.
Make wise decisions about how we spend our money so we can fulfil our commitments to our customers and our business
It would be great if you had:
Previous customer service experience (don't worry if you're new to energy, we'll provide full training)
Experience in debt collection
Here's what else you need to know:
Competitive Salary: £24,195 - £26,010 per annum, dependent on experience
Flexible Work: Hybrid working approach: split your week between home and our Bolton hub (typically 2-3 days)
Free Parking: Free parking available when attending the hub.
Work-Life Balance: Core hours 9AM-5PM, Monday-Friday.
Positive Culture: Be part of a supportive and inclusive family with weekly socials to wind down.
Generous Holidays: 26 days holiday plus bank holidays AND a guarantee of your birthday off
Amazing benefits: access a wide range of flexible benefits including buying extra holidays, retail discounts, health and wellbeing options and more
Pension Scheme: Enjoy a generous pension contribution.
Job Details:
Full-time: 37 hours per week
Location: Bolton
DBS Check Required: For successful candidates.
Right to Work: Unfortunately, this role is not sponsorable.
Role may close earlier due to high applications.
Ready to Power Your Future?
If you're a motivated and results-oriented individual with a passion for debt recovery, we encourage you to apply. Join us at E.ON Next and help shape the future of energy.
Please note:
If you are invited to a discovery day, this will be held at our Bolton hub. If you are successful in your application, our initial 8 week training will also be held at our Bolton hub. You will therefore be expected to commute 4 times a week during this period. The start date for this role is 13th January 2025, please do not apply if you cannot make this start date and commit to eight weeks of training
without annual leave
-
Credit Resolution Specialist
2 weeks ago
Bolton, Bolton, United Kingdom E.O.N Worldwide Full timeRole Overview\We are seeking a highly skilled Analysis Specialist to join our team at E.O.N Worldwide. This role is a key part of our Residential and SME Energy Sales business, focused on delivering exceptional customer experiences and leading the energy transition in the UK.About the JobAs a Credit Specialist, you will play a critical role in supporting our...
-
Credit and Cash Management Specialist
2 weeks ago
Bolton, Bolton, United Kingdom Page Personnel Sales Full timePage Personnel Sales is a well-established recruitment agency based in Manchester, with a strong reputation for delivering high-quality services to our clients.We are currently seeking a highly skilled Credit and Cash Management Specialist to join our team. As a key member of our Accounting & Finance team, you will be responsible for managing the credit...
-
Credit and Collections Specialist
7 days ago
Bolton, Bolton, United Kingdom Agility Resoucing Full timeJob DescriptionWe are seeking a highly motivated Credit Controller with SAP to join our team at Agility Resoucing in Bolton.The successful candidate will be responsible for managing debtor accounts, resolving disputes, and providing excellent customer service.Managing debtor accounts and resolving disputesProviding excellent customer service and building...
-
Credit Controller Specialist
2 days ago
Bolton, Bolton, United Kingdom Agility Resoucing Full timeJob Title: Credit ControllerSalary Range: £17,000 - £22,000 per annum, depending on experience.Key Responsibilities:Collect outstanding debts through effective communication with customers via phone, email, and mail.Maintain and reconcile sales ledgers accurately.Nurture strong relationships with clients to ensure mutually beneficial partnerships.Perform...
-
Credit Resolution Specialist
4 weeks ago
Bolton, Bolton, United Kingdom E Next Energy Limited Full timeWe are looking for a talented Credit Resolution Specialist to join our team at E Next Energy Limited. As a key member of our team, you will be responsible for supporting our residential customers who are struggling to pay and delivering our overall debt reduction. This is a fantastic opportunity that comes with a competitive salary of £24,195 - £26,010 per...
-
Credit Control Apprentice
3 days ago
Bolton, United Kingdom Morpheus Talent Solutions Ltd Full time**Job title: Credit Control Apprentice - School Leaver** **Salary: £18k per annum + study support** **Location: Bolton** **Morpheus Group** are working in partnership with a prestigious financial services organisation with a view to recruit Credit Control Apprentice to join their busy Credit Control function based in Bolton. Over this 20-month...
-
Credit Control Apprenticeship
2 days ago
Bolton, United Kingdom Dot Recruit Full timeJob title - Credit Control Apprenticeship - Salary - £18k - Working hours - Full-Time (flexible hours) - Location - Bolton (hybrid working) - Job type - Apprenticeship **What we think you’ll love**: - Our client is one of the biggest insurance companies in the world, with around 150,000 employees, people really are at the heart of what they do, and this...
-
Support & Assurance Specialist - Bolton
1 month ago
Bolton, United Kingdom CV-Library Full timeAs a Support & Assurance Specialist, you'll be part of our customer Credit operations team and have the most rewarding job - You'll be speaking to our most vulnerable customers through our inbound and outbound phone lines, via email and you'll be empowered to support our customers using third parties such as Paylink, National Debt Line and more....
-
Support Specialist
2 weeks ago
Bolton, Bolton, United Kingdom E.O.N Worldwide Full timeOpportunity OverviewE.O.N Worldwide is seeking a skilled Support Specialist to join our customer Credit operations team as a Support & Assurance Specialist.This role involves working with vulnerable customers through inbound and outbound phone lines, via email, and empowering them using third-party services such as Paylink and National Debt Line.
-
Recruitment Specialist
13 hours ago
Bolton, United Kingdom Intrum Full time**We are looking for a passionate and dedicated Recruitment Specialist to join our HR team based in Bolton during a period of high growth.This is an exciting time to join us!** **Your role** **In addition you will**: - Conduct and manage the compliance of the new starter process, ensuring ID, eligibility to work documents, certifications/qualifications,...
-
Complaints Handler
2 months ago
Bolton, United Kingdom Forrest Recruitment Full timeComplaints Handler. Bolton (BL1) £24.5k + free parking An opportunity has arisen to join a successful and established company going from strength to strength and a market leader within their sector. You will be joining the customer service team and responsible for resolving customer complaints Taking all details of customer complaints and logging them onto...
-
Complaints Handler
1 month ago
Bolton, United Kingdom Forrest Recruitment Full timeComplaints Handler. Bolton (BL1) £24.5k + free parkingAn opportunity has arisen to join a successful and established company going from strength to strength and a market leader within their sector. You will be joining the customer service team and responsible for resolving customer complaintsTaking all details of customer complaints and logging them onto...
-
Litigation Specialist
2 days ago
Bolton, Bolton, United Kingdom RBUK Legal Full timeRBUK Legal is a dynamic and expanding law firm based in Bolton.Role OverviewThis opportunity is for an experienced RTA Litigation/Credit Hire Fee Earner to join our team, responsible for managing a caseload of litigated RTA matters, handling pre-litigation cases, and progressing credit hire claims.Key Responsibilities:Handling pre-litigation RTA...
-
Accounts Ledger Specialist
4 weeks ago
Bolton, Bolton, United Kingdom Adele Carr Full timeAdele Carr is seeking a skilled Accounts Ledger Specialist to join their team. The ideal candidate will have experience in maintaining sales and purchase ledgers, raising invoices, and allocating payments.About the role:Job Summary: We are looking for an experienced Accounts Ledger Specialist to manage our sales and purchase ledgers, raise invoices, and...
-
Accounting and Administration Specialist
2 weeks ago
Bolton, Bolton, United Kingdom Austin Fraser Full timeAward-winning Austin Fraser is looking for an Accounting and Administration Specialist to join their dynamic team in Bolton town centre. This is a fantastic opportunity for a finance professional to develop their skills in a fast-paced environment.Job Description:Chasing outstanding debt and reducing aged debt to within targetsIssuing invoices on a weekly...
-
Accounts Payable Specialist
2 weeks ago
Bolton, Bolton, United Kingdom K3 Capital Group Full timeAccounts Payable SpecialistWe are seeking an experienced Accounts Payable Specialist to join our K3 Capital Group Finance team. As a key member of the team, you will be responsible for managing accounts payable and receivable processes, ensuring timely payment and resolution of queries.This is a fantastic opportunity to work in a dynamic environment with a...
-
Accounts Support Specialist
2 weeks ago
Bolton, Bolton, United Kingdom Axon Moore Full timeAccounts Support SpecialistWe are looking for an experienced Accounts Support Specialist to join our high-calibre team in Bolton. This is a fantastic opportunity to work for a high-growth, PE-backed business with a great team culture.The successful candidate will have at least 2 years' experience in a similar role and possess strong written and verbal...
-
Debt Reduction Specialist
2 weeks ago
Bolton, Bolton, United Kingdom E Next Full timeDemanding Situation Calls for Debt Reduction Specialist ExpertiseE Next is searching for a skilled Debt Reduction Specialist to join its credit management team. This role involves supporting residential customers who are struggling to pay, utilising expertise in communication and analysis to deliver optimal outcomes.About the Position:Develop strong...
-
Energy Specialist
4 days ago
Bolton, United Kingdom CV-Library Full timeAs an Energy Specialist, you'll be part of our customer operations and have the most important job - wowing our customers. You'll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer's journey. Here's a taste of what you'll be doing Provide exceptional...
-
Senior Paralegal
2 days ago
Bolton, Bolton, United Kingdom Jobit Full time**Job Summary**We are seeking a highly skilled credit hire litigator/litigation executive to join our team at Jobit.The ideal candidate will have extensive experience in credit hire litigation and a proven track record of achieving excellent results for clients.As a member of our team, you will be responsible for managing a diverse caseload of credit hire...