Customer Service/Orders Administrator

1 month ago

Broadheath, United Kingdom CV-Library Full time

Gap personnel, operating as an employment business, are currently recruiting a Customer Service/Orders Administrator for our client in WA14 area.

MAIN RESPONSIBILITIES:

1. Customer Service
2. Sales orders processing in ERP System(Direct deliveries & Warehouse deliveries / collections)
3. Cooperation with HQ (ALU PL) regarding daily orders/delivery schedules
4. Cooperation with SM ( Sales Manager) regarding customers’ needs and products
5. Customer claims processing
6. Perform other general duties as needed

THIS ROLE INCUDES:

Customer Service

· Maintaining a positive, empathetic, and professional attitude toward customers always.

· Responding promptly to customer inquiries.

· Communicating with customers through various channels.

· Managing large amounts of incoming calls.

· Building sustainable relationships of trust through open and interactive communication.

· Go the extra mile to engage customers.

Sales orders processing (Direct deliveries & Warehouse deliveries / collections)

· Processing Customers Orders in ERP System

· Advising customers on delivery / collection / stock / times etc.

· Communicating with customers about their orders, including any delays or changes in delivery.

· Checking product availability for customer orders and order items with Procurement & GDS Coordinator, if necessary, to satisfy the customer.

· Checking account balance / terms of sale / credit limits before collection / deliveries.

· Issuing invoices and credit notes.

· Answering questions about warranties or terms of sale.

· Assisting financial department with customers on accounting enquiries or flagged. accounting issues raised by the customer.

· Maintaining thorough and accurate customer service records.

· Working as part of the sales team to drive positive company sales results.

Cooperation with HQ ALU PL regarding daily orders/delivery schedules

· Sending orders to ALU PL within appropriate time frame.

· Liaising with ALU PL regarding deliveries time.

· Reporting stilages for collection from client.

· Updating ALU PL team with any changes regarding orders / address for delivery/ relevant contact details.

Cooperation with Sales Manager regarding customers’ needs and products

· Recommend potential products or services to SM by collecting customer information.

· Identify and assess customers' needs to achieve satisfaction.

· Provide accurate, valid, and complete information by using the right methods/tools.

Customer claims processing

· Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure solution.

· Resolve customer complaints via phone, email.

Perform other general duties as needed
·

· Advising on company information.

· Communicating and coordinating with colleagues as necessary.

· Performing other tasks if needed.

Working hours would be 09:00 - 17:00 Monday to Friday.

The company also offers:

28 holidays within a year + bank holidays

Private Health Insurance// Pension
Christmas Closure + Summer Closure

Gap personnel are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy

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