Concierge Service Administration Apprentice

We're delighted to offer a fantastic apprenticeship opportunity for enthusiastic individuals passionate about the travel and cruise industry.

Join a multi award-winning cruise company and kickstart your career in customer service, whilst being part of a dynamic and successful team

As a Concierge Service Administration Apprentice, you'll work alongside our client's Customer Service Manager and team. This apprenticeship will provide you with hands-on experience in delivering exceptional customer service, ensuring clients receive the highest level of care across various communication channels.

This apprenticeship is an excellent entry point into the world of travel and cruise, providing you with the essential skills needed to succeed in a professional environment. If you're passionate about starting your career and eager to learn, please press the apply online button now

Role of Concierge Service Administration Apprentice:

* Learn to respond to customer inquiries before and after bookings via email and live chat.

* Ensuring customers' tickets and final documents are prepared correctly and posted in a timely manner

* Gain experience in post-booking administration tasks, including invoicing and balance payment collections.

* Work both independently and as part of a team to deliver outstanding service to customers.

* Support additional tasks as requested by management to enhance the customer experience.

* Gain experience in Customer Service within the travel industry and cruise line industry

Skills required for the role:

* Enthusiastic and passionate about starting a career in the travel and cruise industry.

* A genuine interest in helping customers and delivering excellent service.

* Basic computer skills and familiarity with Microsoft Office Suite.

* Eagerness to learn and develop knowledge in the travel industry and customer service trends.

* A positive attitude towards problem-solving and a proactive approach to tasks

* Self-motivated with a keen eye for detail

If you’re interested in learning more about this Concierge Service Administration Apprentice role, please press the apply online button now

Not for you? Then please visit our website to view the other exciting roles we have available.

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