IT Operations- Data Performance Manager

3 weeks ago

Reading, United Kingdom CV-Library Full time

IT and Infrastructure Operations Performance Manager - Mobile Telecom

6 Months Contract

Reading - 2 days per week onsite

We are hiring an IT and Infrastructure Operations Performance Manager for a telecom client based in Reading.

Overview of the Role:

Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.
Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of efficiency and effectiveness.
Accountable for developing organisational commitment to ongoing quality improvement by ensuring that the quality assurance process is robust and is based on the best industry practice. The typical planning horizon is variable and aligned by Service reporting that can be adhoc, weekly, monthly, quarterly.
Accountable for the day to day operational management of our various service providers, through operational governance, escalation, and management of Service Levels.
Accountable for driving improvements to the operational environment by analysis of contracted service levels with the partners.

What you will be doing?

Clearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key stakeholders.
Actively manages the risks associated to maintaining the service and provides recommendations associated with improving the service across the enterprise with the goal of increasing business performance.
Improves visibility into service performance, and accurately measures progress towards defined objectives.
Facilitates continuous assessment, evaluation, and refinement of core Service processes to eliminate waste and reduce support-related costs.
Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance.
Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other leaders and managers. A clear communicator.
Ability to lead, make decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams.

Skills we are looking for?

Reporting, scripting, tools such as Helix, Splunk, dynatrace
Experience managing diverse teams
Mobile/ Telecom experience in IT architecture Systems - OSS/BSS
Knowledge of matrix workings and limited in managing a busy reporting calendar
Knowledge of toolset for operational data performance management.
Deliver a report across multiple teams to senior stakeholders.Project People is acting as an Employment Business in relation to this vacancy

  • IT Operations Manager

    2 weeks ago

    Reading, Reading, United Kingdom Project People Full time

    Job Description:IT Operations Manager - Data PerformanceProject People is seeking a skilled IT Operations Manager to lead a team and optimize data operations across key services.Key Responsibilities:Manage a team of 4, fostering a collaborative environment and driving performance.Use expertise in mobile telecoms IT systems (BSS/OSS) to deliver actionable...

  • IT Operations Manager

    3 weeks ago

    Reading, United Kingdom CV-Library Full time

    IT Operations Manager - Data Performance 6-Month Contract Reading Hybrid working (2-3 Days/Week In-Office) We're looking for a dynamic IT Operations Manager, with mobile telecoms experience, to lead a diverse team and optimise data operations across key services. Key Responsibilities: Manage a team of 4, fostering a collaborative environment and...

  • IT Operations Manager

    23 hours ago

    Reading, United Kingdom Project People Full time

    IT Operations Manager - Data Performance6-Month Contract Reading Hybrid working (2-3 Days/Week In-Office)We're looking for a dynamic IT Operations Manager, with mobile telecoms experience, to lead a diverse team and optimise data operations across key services.Key Responsibilities:Manage a team of 4, fostering a collaborative environment and driving...

  • IT Data Performance Manager

    2 weeks ago

    Reading, United Kingdom CV-Library Full time

    IT Data Performance Manager - Telecoms - IT Operations 6 month contract Reading 2-3 days/week in office or Glasgow 2-3 days/week in office Role falls inside IR35 IT Systems (BSS/OSS) experienced gained within the mobile telecoms industry is essential We're looking for a dynamic IT Operations Manager, with mobile telecoms experience, to lead a...

  • IT Data Operations Performance Manager

    3 weeks ago

    Reading, United Kingdom CV-Library Full time

    We require a strong Data Performance to Manager who will be responsible for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. This role will be an initial 6 month contract...

  • IT Data Operations Performance Manager

    23 hours ago

    Reading, United Kingdom Project People Full time

    We require a strong Data Performance to Manager who will be responsible for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.This role will be an initial 6 month contract...

  • IT Data Operations Performance Manager

    1 week ago

    Reading, United Kingdom Project People Full time

    We require a strong Data Performance to Manager who will be responsible for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. This role will be an initial 6 month contract...

  • IT Data Operations Performance Manager

    2 weeks ago

    Reading, United Kingdom Project People Full time

    We require a strong Data Performance to Manager who will be responsible for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. This role will be an initial 6 month...

  • IT Data Operations Performance Manager

    2 weeks ago

    Reading, United Kingdom Project People Full time

    We require a strong Data Performance to Manager who will be responsible for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. This role will be an initial 6 month contract...

  • IT Data Operations Performance Manager

    2 weeks ago

    Reading, United Kingdom Project People Full time

    We require a strong Data Performance to Manager who will be responsible for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. This role will be an initial 6 month contract...

  • IT Data Operations Performance Manager

    2 weeks ago

    Reading, United Kingdom Project People Full time

    We require a strong Data Performance to Manager who will be responsible for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. This role will be an initial 6 month contract...

  • IT Data Operations Performance Manager

    2 weeks ago

    Reading, United Kingdom Project People Full time

    We require a strong Data Performance to Manager who will be responsible for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. This role will be an initial 6 month contract...

  • IT Operations- Data Performance Manager

    23 hours ago

    Reading, United Kingdom Project People Full time

    IT and Infrastructure Operations Performance Manager - Mobile Telecom6 Months Contract Reading - 2 days per week onsiteWe are hiring an IT and Infrastructure Operations Performance Manager for a telecom client based in Reading.Overview of the Role:Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold...

  • IT Data Operations Performance Manager

    2 weeks ago

    Reading, Berkshire, United Kingdom Project People Full time

    We require a strong Data Performance to Manager who will be responsible for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. This role will be an initial 6 month...

  • IT Data Operations Performance Manager

    2 weeks ago

    Reading, Berkshire, United Kingdom Project People Full time

    We require a strong Data Performance to Manager who will be responsible for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. This role will be an initial 6 month...

  • IT Operations Manager

    2 weeks ago

    Reading, United Kingdom Project People Full time

    IT Operations Manager - Data Performance!6-Month Contract | Mobile Telecoms | Reading (2-3 Days/Week In-Office)Role falls inside IR35We’re looking for a dynamic IT Operations Manager, with mobile telecoms experience, to lead a diverse team and optimise data operations across key services.Key Responsibilities:Manage a team of 4, fostering a collaborative...

  • IT Operations Manager

    2 weeks ago

    Reading, United Kingdom Project People Full time

    IT Operations Manager - Data Performance!6-Month Contract | Mobile Telecoms | Reading (2-3 Days/Week In-Office)Role falls inside IR35We’re looking for a dynamic IT Operations Manager, with mobile telecoms experience, to lead a diverse team and optimise data operations across key services.Key Responsibilities:Manage a team of 4, fostering a collaborative...

  • IT Operations Manager

    2 weeks ago

    Reading, United Kingdom Project People Full time

    IT Operations Manager - Data Performance!6-Month Contract | Mobile Telecoms | Reading (2-3 Days/Week In-Office)Role falls inside IR35We’re looking for a dynamic IT Operations Manager, with mobile telecoms experience, to lead a diverse team and optimise data operations across key services.Key Responsibilities:Manage a team of 4, fostering a collaborative...

  • IT Operations Manager

    2 weeks ago

    Reading, United Kingdom Project People Full time

    IT Operations Manager - Data Performance!6-Month Contract | Mobile Telecoms | Reading or Glasgow (2-3 Days/Week In-Office)Role falls inside IR35We’re looking for a dynamic IT Operations Manager, with mobile telecoms experience, to lead a diverse team and optimise data operations across key services.Key Responsibilities:Manage a team of 4, fostering a...

  • IT Operations Manager

    2 weeks ago

    Reading, United Kingdom Project People Full time

    IT Operations Manager - Data Performance!6-Month Contract | Mobile Telecoms | Reading or Glasgow (2-3 Days/Week In-Office)Role falls inside IR35We’re looking for a dynamic IT Operations Manager, with mobile telecoms experience, to lead a diverse team and optimise data operations across key services.Key Responsibilities:Manage a team of 4, fostering a...