IT Data Operations Performance Manager

2 weeks ago

Reading Berkshire, United Kingdom Project People Full time

We require a strong Data Performance to Manager who will be responsible for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.
This role will be an initial 6 month contract with hybrid working of 2 days a week in Reading.

The key area for this role is being able to use data and insight to make informed decisions, solve problems and input to operational and strategic plans. Demonstrate the ability to gather, analyse and present information in business terms and present this to management and senior leadership teams.

Accountable for driving improvements to the operational environment by analysis of contracted service levels with the partners
Clearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key stakeholders
Actively manage the risks associated to maintaining the service and provides recommendations associated with improving the service across the enterprise with the goal of increasing business performance
Manage a team to ensure the driving of and performance of data operations

Previous experience of working within IT for a telecoms company particularly IT systems such as BSS/OSS to deliver actionable insights
Experience of managing a team to drive operational performance
Conduct statistical data analysis and present findings to both technical and non-technical audiences
Create comprehensive reports that evaluate end-to-end service performance and identify opportunities for improvement
Strong reporting skills with the ability to explain complex data to both leadership and non technical stakeholders
Experience of reporting tools and scripting languages such as Helix, Splunk, and Dynatrace

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