Collections Officer

1 month ago


Lewisham, United Kingdom CV-Library Full time

Collections Officer

Lambeth

The post holder will work as part of a specialist team with responsibility for collecting service charges. They will be required to manage a large portfolio of service charge accounts and to maintain contact with account holders to ensure that payments are kept up to date, issuing letters and statements where necessary. They will be responsible for authorising payment plans and checking that these are maintained.

Liaising with other teams as required, they will ensure that customers' service charge queries are resolved. They will also be responsible for recommending legal action in instances of non-payment.

Principal Accountabilities

Manage a portfolio of service charge accounts, working to targets set by the Collections Manager.

Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under their lease.

Maintain contact with account holders through letter, email, telephone, or face-to-face as appropriate; issue statements and other account documentation on request from the account holder.

Advise the account holder on the legal and statutory basis of service charges as appropriate.

Investigate any issues raised by the account holder with the accounting process, with service charges, and other issues, working closely with other teams within Home Ownership.

Advise the account holder on alternative sources of information, such as the CAB, and liaise with the CAB where necessary.

Liaise with and respond to elected members on collections issues as required  Investigate issues with the lease and determine that service charges are in line with the provisions of the lease; ensure that any billing errors are noted and corrected.

Ensure that customer accounts are handled with strict fiduciary control and that all transactions are fully audited and documented


  • Collections Officer

    4 weeks ago


    Lewisham, Greater London, United Kingdom Hatched Recruitment Group Full time

    Collections Officer Lambeth The post holder will work as part of a specialist team with responsibility for collecting service charges. They will be required to manage a large portfolio of service charge accounts and to maintain contact with account holders to ensure that payments are kept up to date, issuing letters and statements where necessary. They...


  • Lewisham, United Kingdom CV-Library Full time

    Enforcement Support Officer Lewisham £22 per hour(umbrella) Full Time Contract (1 Years) Novax Recruitment is actively seeking an Enforcement Support Officer in Lewisham. This is a contract with a scope for extension working full time hours. The job: Planning own daily schedule of work allocated to them by the Enforcement Agent Team Leader or...


  • Lewisham, United Kingdom CV-Library Full time

    Location: South East London Hours Per Week: 35 Pay: £19 - £21 The role requires experience with debt collection and telephone calls. Debtor case management, processing of card transactions, other back office work, reporting to line management. Ideally, we are looking for someone who has knowledge of academy systems, enterprise (email address...


  • Lewisham, United Kingdom CV-Library Full time

    Debt Enforcment Officer Lewisham I am recruitng for a local authoirty who require an additional SO1 support enforcement officer.The role requires debt collection, telephone calls. Debtor case management, processing of card transactions, other back office work, reporting to line management. We require someone who has knowledge of academy systems,...


  • Lewisham, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with Lewisham Council in relations to finding a Council Tax and Revenues & Benefits Officer to start work ASAP! **Responsibilities** - Working in the Council tax Enforcement team I am seeking two experienced Revenues Officers to administer Council Tax accounts and other revenue streams in line legislation. -...


  • Lewisham, United Kingdom CV-Library Full time

    Enforcement Support Officer Lewisham Job Role The efficient and effective collection of revenue in accordance with legislation and service objectives. To make enquiries to trace the whereabouts of absconders. To have professional competence in all aspects of internal and external customer enquiries and to ensure that all customers receive a courteous,...

  • Leasehold Officer

    1 month ago


    Lewisham, United Kingdom CV-Library Full time

    Are you a Leasehold Officer looking for work? My client is looking for an experienced leasehold officer that can join the team and hit the ground running! You will be joining a strong team and be consulting with leaseholders, providing them expert advice all aspects of service charges and any major works. To maximise the council's income through...

  • Business Rates Officer

    6 months ago


    Lewisham, United Kingdom Omega Recruitment Group Full time

    **Business Rates Officer** Location : Lewisham Start Time 09:00 AM End Time 05:00 PM Hours Per Week 35.00 **PAYE Rate**: **£23.07 ph (Basic Rate £20.59 + 12.07% holiday pay) + exclusive retention bonus of upto £1000.00 per year if employed via Omega Recruitment Agency** **Summary of Responsibilities and Personal Duties: 1 Effectively manage your...

  • Leasehold Officer

    6 months ago


    Lewisham, United Kingdom Ackerman Pierce Ltd Full time

    Are you a Leasehold Officer looking for work? My client is looking for an experienced leasehold officer that can join the team and hit the ground running! You will be joining a strong team and be consulting with leaseholders, providing them expert advice all aspects of service charges and any major works.To maximise the council's income through effective...


  • Lewisham, United Kingdom REAN LONDON LTD Full time

    The role will be to manage the Learning Centres during the start of the academic year. Tasks and responsibilities will include: Managing the day to day running of the offices Assisting the Business Resources officers with any queries Managing queues and answering learner and customer queries Liaising and updating the Business Resources Manager as and when...

  • Home Ownership Officer

    5 months ago


    Lewisham, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with Lewisham Council in relations to finding a Home Ownership Officer to start work ASAP! **Responsibilities** - Proactively manage a variety of RTB and home ownership functions within procedural & legislative deadlines. - Have a thorough knowledge and understanding of RTB / Collection / Service Charge legislation and...

  • Home Ownership Officer

    5 months ago


    Lewisham, United Kingdom Neway International Ltd Full time

    Neway are looking for a Home Ownership Officer to join our client based with Lewisham Council. Starting 4th Dec, working 36 hours a week initially for a 3 month contract. As a **Home Ownership Officer**, you will be responsible for providing a high quality, customer focused and responsive service to Lewisham Homes home owners. **If successful the main...


  • Lewisham, United Kingdom Fox Morris Group Full time

    Fox Morris are working with Lewisham Council in relations to finding a Document Management Officer to start work ASAP! **Responsibilities** - To undertake end-to-end document management functions for Lewisham’s Housing Benefits, Council Tax, Concessionary Awards, Debtors, Business Rates teams, and others within the Public Services Division as...

  • Home Ownership Officer

    5 months ago


    Lewisham, United Kingdom Essential Employment Full time

    **Home Ownership Officer (Hybrid) needed in Lewisham, Paying £19.87ph PAYE - Reference: RQ1117224** minimum 2 days per week in the office - Proactively manage a variety of RTB and home ownership functions within procedural & legislative - Have a thorough knowledge and understanding of RTB / Collection / Service Charge legislation and communicate this...

  • Home Ownership Officer

    6 months ago


    Lewisham, United Kingdom Essential Employment Full time

    **Home Ownership Officer needed in Lewisham, Paying £20.59ph PAYE - Reference: RQ1173795** - Proactively manage a variety of RTB and home ownership functions within procedural & legislative - Have a thorough knowledge and understanding of RTB / Collection / Service Charge legislation and communicate this clearly and precisely to others in writing, interview...

  • Premises Officer

    2 months ago


    Lewisham, United Kingdom CV-Library Full time

    Premises Officer £15.65 - £17.65 per hour Lewisham, London Contract We are currently looking for an experienced and motivated Premises Officer to join our site based in Lewisham. The Role: To be responsible for portering duties, general maintenance and minor repairs at all locations. Monitoring, identifying and reporting premises related...

  • Home Ownership Officer

    5 months ago


    Lewisham, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with Lewisham Council in relations to finding a Home Ownership Officer to start work ASAP! **Responsibilities** - Proactively manage a variety of RTB and home ownership functions within procedural & legislative deadlines. - Have a thorough knowledge and understanding of RTB / Collection / Service Charge legislation and...

  • Premises Officer

    1 month ago


    Lewisham, United Kingdom CV-Library Full time

    We are looking for a Premises Officer for a temp to perm position in Lewisham area to start in immediately. Rate: £17.35 per hour Hours: 35 hours per week (9am-5pm) need to be available to work late evenings and weekends if needed Contract: Office based Successful candidate will be working within 3 Learning Centres . The main purpose of the...

  • Premises Officer

    5 months ago


    Lewisham, United Kingdom Equans Full time

    Premises Officer **Offer ID**: - 59570**Métier**: - Support Functions / Other**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - United Kingdom**Equans is looking for a Premises Officer to join our team in Prendergast Ladywell School, SE4 1SA on a permanent basis. This is a Full-time role working 37.5 hours per week. On offer is a...

  • Support Officer

    1 week ago


    Lewisham Central, United Kingdom CV-Library Full time

    Enforcement Support Officer Lewisham Contract £21.45 per hour Our client is looking for an experienced Enforcement Support Officer. We require an additional SO1 support enforcement officer. to match the other agency member of staff Arlene Morris. The role requires debt collection, telephone calls. Debtor case management, processing of card...