Customer Service Manager
2 months ago
Job Title: Customer Service Manager / Customer Service Team Leader
Location: Bradford, UK
Salary: £30,000 - £35,000
Hours of Work: 9:00 AM - 5:30 PM (Flexibility required during peak periods)
Reports to: Chief Commercial Officer (CCO)
About the Role
Axon Moore is delighted to partner with a dynamic and fast-growing business in the technology and gaming sector. Our client is a well-established leader in designing and manufacturing high-performance computing solutions, as well as operating a successful e-commerce platform for gaming and tech enthusiasts.
We are seeking an experienced and driven Customer Service Manager/Team Leader to lead and inspire the customer service team. This role is perfect for a proactive individual who is passionate about delivering exceptional customer experiences and has a proven ability to manage and develop teams effectively.
Key Responsibilities:
Oversee the daily operations of the customer service team, ensuring KPIs and SLAs are consistently met, with a customer-first approach.
Manage and supervise a team of customer service representatives, providing clear guidance, support, and constructive feedback.
Analyse customer feedback and service metrics to identify trends and areas for improvement, implementing solutions to enhance customer satisfaction and loyalty.
Handle escalated customer concerns with professionalism and efficiency, ensuring prompt resolution.
Develop and execute training programs to up-skill team members and promote a culture of continuous improvement.
Collaborate with internal departments to streamline processes and improve the overall customer experience.
Support inbound sales opportunities as part of the role, converting inquiries into satisfied customers.
The Ideal Candidate Will Have:
Proven experience in a customer service management role or similar, with at least one year of team management experience.
Strong interpersonal and leadership skills, with the ability to coach, train, and motivate team members effectively.
Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.
Exceptional organisational and multitasking abilities, with meticulous attention to detail.
The Perfect Candidate Will Also Possess:
A strong understanding of technology and the components of a PC.
Some sales experience, with the ability to handle inbound sales inquiries confidently.
Benefits:
25 days of annual leave.
Free on-site parking and EV charging.
Complimentary fruit and toast.
Regular free lunches, social events, and team-building activities.
If you are interested in this exciting role please let me know and send your updated CV
-
Service Engneer
2 months ago
Birkenshaw, United Kingdom CV-Library Full timeMotivair is part of March…………the UKs leading provider of critical engineering services. Our expertise as a multi-disciplinary engineering partner across infrastructure, process and digital services has led to long term partnerships with leading organisations in everything from food and drink and utilities to high-security...
-
Store Operations Manager
2 weeks ago
Birkenshaw, Kirklees, United Kingdom Lidl Full timeJob SummaryWe are seeking an experienced Store Operations Manager to join our Lidl team in Larkhall. As a key member of our store management team, you will be responsible for leading and developing a high-performing team to deliver excellent customer service and drive sales growth.About the RoleThis is a full-time position with a 30-hour contract, offering...
-
Operations Manager
2 days ago
Birkenshaw, United Kingdom Search Full timeKey ResponsibilitiesAs a Operations Manager, you will be responsible for leading the team to deliver the daily production plan and department KPIs. You will also communicate shift production targets and objectives to the team at shift start and ensure an effective handover is completed at shift changeover.You will be responsible for ensuring quality of...
-
Lidl Store Team Leader
2 weeks ago
Birkenshaw, Kirklees, United Kingdom Lidl Full timeJoin Our TeamLidl is a dynamic and innovative retailer that offers a unique shopping experience to customers across the UK. We are committed to providing our employees with opportunities for growth and development, as well as a supportive and inclusive work environment.About the RoleThis is a fantastic opportunity to join our store management team in...
-
Administrator
2 days ago
Birkenshaw, United Kingdom E3 Recruitment Full timeAdministrator needed, Circa £26K Monday to Friday - no weekend work , Days. modern friendly working environment, 25 days holiday plus BH , permanent position. A leading Multinational manufacturing business is looking for an Administrator to add hard work and enthusiasm to their team.Location of the Administrator position: Bradford areaThe facility is modern...
-
Retail Shift Supervisor Lead
2 weeks ago
Birkenshaw, Kirklees, United Kingdom Lidl Full timeAbout Our StoreLocated in Larkhall, our store is a busy and vibrant shopping destination, serving a diverse community with a wide range of products at affordable prices.The Ideal CandidateWe are looking for an experienced Store Operations Manager who has a proven track record of delivering results in a fast-paced retail environment. You will have excellent...
-
Administrator
5 days ago
Birkenshaw, United Kingdom CV-Library Full timeAdministrator needed, Circa £26K Monday to Friday - no weekend work , Days. modern friendly working environment, 25 days holiday plus BH , permanent position. A leading Multinational manufacturing business is looking for an Administrator to add hard work and enthusiasm to their team. Location of the Administrator position: Bradford area The facility...
-
Warehouse Shift Manager
22 hours ago
Birkenshaw, United Kingdom Venatu Full timeVenatu Recruitment are working on behalf of our client in BD19 on the outskirts of Bradford / Leeds. looking for a Warehouse Shift Manager. The company is easily accessible by motorway links and public transport options. The Warehouse Shift Manager will need to work 2 shifts on a weekly rotating basis, the operational times are Monday to Thursday 6am to...
-
Cafe Assistant
7 months ago
Birkenshaw, United Kingdom Cafe Fresco Full timeThe hours for this role will be between 10 - 16 hour a week role, over both weekdays and weekend days however the ability to pick up additional shifts including is essential. Cafe Fresco is an extremely successful and well established Cafe, based within the Readmans retail store in the village of Birkenshaw. We pride ourselves on providing excellent food...
-
Cafe Assistant
7 months ago
Birkenshaw, United Kingdom Cafe Fresco Full timeThe hours for this role will be between 10 - 16 hour a week role, over both weekdays and weekend days however the ability to pick up additional shifts including is essential. Cafe Fresco is an extremely successful and well established Cafe, based within the Readmans retail store in the village of Birkenshaw. We pride ourselves on providing excellent food...
-
Cafe Assistant
7 months ago
Birkenshaw, United Kingdom Cafe Fresco Full timeThis is on average a 16 hour a week role, over both weekdays and weekend days however the ability to pick up additional shifts including is essential. Cafe Fresco is an extremely successful and well established Cafe, based within the Readmans retail store in the village of Birkenshaw. We pride ourselves on providing excellent food and customer service. We...
-
Sales Assistant
7 months ago
Birkenshaw, United Kingdom Readmans Full time13hrs per week plus scope for overtime & increased hours. To include working every Sunday and 1 week day (preferably Thursday but negotiable) - applicants must be flexible to pick up additional hours when required. This is a fantastic opportunity for an outgoing and motivated individual to join the team of this Ladies Fashion & Gift Boutique in...
-
Heavy Vehicle Maintenance Manager
1 week ago
Birkenshaw, Kirklees, United Kingdom Elite Workforce Solutions Ltd Full timeJob Title: Heavy Vehicle Maintenance ManagerLocation: GlasgowThe company Elite Workforce Solutions Ltd is seeking a skilled and experienced HGV Trailer Mechanic Supervisor to join their team at the Glasgow workshop. The successful candidate will be responsible for performing a full range of vehicle maintenance tasks, including hydraulic, electrical, and...
-
HGV Technician
2 months ago
Birkenshaw, United Kingdom CV-Library Full timeJob Title: HGV Technician Location: Birkenshaw Salary: £48,000 + Shift Pattern: Nights Job Type: Permanent Are you a skilled and dedicated HGV Technician / HGV Mechanic / HGV Fitter looking for an exciting career...
-
HGV Technician
2 days ago
Birkenshaw, United Kingdom Holt Recruitment Ltd Full timeJob Title: HGV Technician Location: Birkenshaw Salary: £48,000 + Shift Pattern: Nights Job Type: PermanentAre you a skilled and dedicated HGV Technician / HGV Mechanic / HGV Fitter looking for an exciting career opportunity? Our client, a well-established and reputable commercial vehicle fleet company, is seeking a...
-
HGV Technician
4 days ago
Birkenshaw, United Kingdom CV-Library Full timeJob Title: HGV Technician Location: Birkenshaw Salary: £48,000 + Shift Pattern: Nights Job Type: Permanent Are you a skilled and dedicated HGV Technician / HGV Mechanic / HGV Fitter looking for an exciting career...
-
Warehouse Operative
7 months ago
Birkenshaw, United Kingdom Righton Blackburns Full timeA fantastic opportunity has arisen to join our Leeds Service Centre. You will form part of our dynamic warehouse team and enjoy working in a fast-paced environment where no two days are the same. As a Warehouse Operative you will be responsible for picking and packing material, loading and unloading vehicles and operating relevant machinery. Fork lift truck...
-
Chef
7 months ago
Birkenshaw, United Kingdom Greene King Full timeCompany Description As a Chef, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fast-paced service, you’ll soon become an invaluable member of the kitchen team. Join us at Farmhouse Inns, where we’re as big on...
-
Outreach Community Support Worker
2 days ago
Birkenshaw, United Kingdom CJP Outreach Full time**Support Worker: Birkenshaw, Kirklees**: - **Salary: £10.50 per hour**: - **Hours: Part time including sleep in’s**: - **Holidays: 33 days per year (pro rata)** **Work for an Outstanding rated CQC rated provider** We are looking for people to support an individual who lives in his own house, we have a small established team in place, but are looking...
-
Outreach Support Worker- Part Time
7 months ago
Birkenshaw, United Kingdom CJP Outreach Services Full time**Support Worker: Birkenshaw, Kirklees**: - **Salary: £11.50 per hour**: - **Hours: 16 Hours - Sleeping Night.**: - **Holidays: 33 days per year (pro rata)** **Work for an Outstanding rated CQC rated provider** We are looking for people to support an individual who lives in his own house, we have a small established team in place, but are looking to...