Customer Care Coordinator

2 weeks ago


Wormholt and White City, United Kingdom CV-Library Full time

Job Advertisement: Customer Care Coordinator

Location: White City
Salary: £30,000 - £33,000 per annum
Working Hours: Monday to Friday
Employment Type: Permanent,

Are you passionate about delivering exceptional customer service? Are you ready to join a leading 5-star property developer renowned for excellence and innovation? If so, we want to hear from you

We are seeking a Customer Care Coordinator to join our dynamic team on-site in White City. This is a fantastic opportunity to become part of a supportive environment that values professional growth, with training and development opportunities readily available.

What You’ll Do:

* Act as the main point of contact for customers, ensuring a seamless journey from initial contact to resolution.

* Manage and coordinate aftercare services, liaising with internal teams and contractors to address customer queries efficiently.

* Maintain accurate records of interactions, ensuring the customer database is up to date.

* Ensure all service requests are resolved within agreed timelines while maintaining high customer satisfaction levels.

What We’re Looking For:

* Previous experience in a customer-facing role, ideally within property development, construction, or a similar industry.

* Excellent communication and interpersonal skills, with the ability to handle queries professionally and empathetically.

* Strong organizational skills and the ability to manage multiple tasks simultaneously.

* Proficiency in MS Office and customer relationship management (CRM) software.

What We Offer:

* A competitive salary of £30,000 - £33,000 per annum.

* Hybrid working options to support work-life balance.

* Comprehensive training and clear progression pathways.

* The chance to work with a reputable, 5-star rated developer in an exciting and fast-paced environment.

If you’re enthusiastic, proactive, and committed to providing a first-class customer experience, we’d love to hear from you



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