Key Account Manager
3 days ago
As the Key Account Manager, you will co-ordinate queries & future business opportunities for a group of designated customers. This will involve co-ordinating quotations and providing timely information to your customers. This position works alongside the Project Managers and Business Development Managers for their specific customers to proactively support and coordinate internal activities. Acting as the customers POC within STS Defence, you will be the voice of the customer internally, provide product/services information, answer questions and resolve any emerging problems that the customer account may face with accuracy and efficiency.
Responsibilities:
• Responsible for the co-ordination of quotations and progressing them with the customer to obtain sales orders
• Assisting both the Project Managers and Business Development team with any necessary actions to develop sales for their specified customers
• Any Project Management activities related to management of the customer order book
• Organising and leading the Contract Review meeting and any other relevant Gate meetings
• Provide weekly/monthly order book’s to the customer, ensuring that all delivery delays and holding issues are clearly identified
• Provide timely information to customers and ensures that all customer issues and queries are acknowledged or answered within 24 hours to make certain optimum customer service is maintained
• Hold regular reviews, both face to face and online, with the customer covering order books, performance, future business and any other queries or issues that may be relevant
• Liaise with internal functions on issues to provide clear and concise updates to customers as early as practicable
• Proactively contributes to all team projects
• Provide monthly KPI’s relating to customer performance
• Generate and work on daily Microsoft Excel reports relating to sales order management
• Monitor and report on the specific margin for each order, raising concerns and corrective actions if there appears to be margin erosion
• Ensure robust relationships are built and managed both internally and externally
• Focus around On Time Delivery and Root Cause Analysis to prevent reoccurrence should an issue occur
• Ensures all quotation, project and promotional activity is monitored and reported weekly
• Flexibility as customer and team requirements change
Qualifications:
• Proven Customer Service experience, preferably with a background in electronic and electro-mechanical manufacturing
• Previous experience within the military/defence, aerospace, or electronics manufacturing industry
• Good attention to detail; maintaining our high standards for delivery, quality & accuracy
Competencies:
• Demonstrates good written and verbal communication skills
• The candidate must be proficient in MS Office applications
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