Key Account Manager

2 months ago

Gosport, Hampshire, United Kingdom Standard Aero Full time

About This Role

At Standard Aero, we're committed to building a career that's as unique as you are. As a Key Account Manager, you'll play a vital role in shaping our aviation business and driving growth. If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you.

Key Responsibilities

  • Act as a liaison between customers and business operations, ensuring seamless communication and collaboration.
  • Establish and maintain detailed contract year operational objectives, working closely with operations to develop action plans that meet customer program requirements.
  • Manage adherence to program plans and schedules, ensuring timely delivery and customer satisfaction.
  • Maintain accurate control systems and reports, measuring progress and identifying areas for improvement.
  • Ensure customer satisfaction through regular reviews and feedback, identifying opportunities for growth and development.
  • Communicate impact and recovery plans to customers, ensuring transparency and trust.
  • Ensure contractual commitments are met, managing information and customer reporting to drive business success.
  • Collaborate across departments to ensure customer and contractual requirements are met, driving production, procurement, quality control, logistics, and administrative functions.
  • Obtain customer approvals for work scope changes and special purchase requests, ensuring seamless execution.
  • Act as an escalation contact for customers, managing performance and customer needs to drive satisfaction and growth.
  • Provide alternative solutions to customers, including submission of over and above requests.
  • Work with operations and supply chain to develop and submit over and above quotations to customers.
  • Review invoices for accuracy, resolving discrepancies and disputes to ensure customer satisfaction.
  • Act as the primary contact, assisting in the review and approval of customer proposals.
  • Develop and monitor key performance indicators for the department, driving business success and growth.

Competencies

We're looking for individuals with:

  • Adequate financial acumen, with prior experience in customer estimates and invoices.
  • Strong planning, organizational, and analytical skills.
  • Ability to make sound business decisions, provide advice on strategic solutions, and implement problem-solving techniques.
  • Strong verbal and written communication skills, as well as presentation skills.
  • Strong leadership and coaching skills to interact with customer services representatives and develop commercial/contract knowledge of shop floor team leaders.
  • Experience building strong working relations with customers.
  • Strong working knowledge of PC's in the current company operating system environment, including Microsoft Office, Smartsheets, and Power BI.

Benefits

  • 206 hours annual leave per year for employees working 37 hours per week, plus 8 public holidays.
  • 4% employer match pension scheme.
  • YuLife wellbeing services, including 24/7 virtual GP service, Employee Assistance Program, personalized online fitness programs, and many more.
  • Bonus opportunities.
  • Generous paid sick leave.
  • Life assurance cover.
  • Salary sacrifice cycle to work scheme.
  • Onsite gym at both the Fleetlands and Almondbank sites.
  • Eye test vouchers.
  • Seasonal flu jabs administered on site each year by Bupa.
  • Learning and training opportunities.
  • Salary sacrifice EV lease scheme.

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