Co-operative Locality Officer

3 weeks ago

birmingham, United Kingdom Trident Housing Association Limited Full time

REF/ 81477

Co-Operative Locality Officer - Homes and Communities Department

£29,905.08 per annum, plus a £1,680.00 car allowance

37.5 hours per week

Permanent

About the role

An exciting new opportunity has arisen in the Homes and Communities Department which involves providing a high-quality housing service to a portfolio of properties across West Midlands that includes a number of Co-Operatives in accordance with their individual Housing Management Contracts.

You will ensure that there is coordinated service provision with colleagues, that is flexible and responsive, across all identified housing management tasks associated with income management, lettings, void management, breaches of tenancy, resident engagement and to deliver excellent customer service to residents.

The information and data that you record must be detailed and accurate to support professional reports for Co-Operative Committees and other external and internal key stakeholders in the timescales required and ensuring representation at formal meetings when required which may include working up to six evening meetings per month (between 7-9pm).

This role will provide experience of working with customers with differing needs and expectations and will be central in supporting the aims and objectives of each Co-Operative.

The benefits;

  • 34 days annual leave, plus the option to purchase up to 5 additional days
  • Birthday leave
  • New Home leave
  • Life assurance (3 x salary)
  • Employee Assistance programme
  • Employee Wellbeing programme
  • Flexible Working options

About You

  • You will have experience of a working in the housing sector with a working knowledge of housing functions including income collection.
  • You will have an infectious passion for housing and an enthusiasm to shape both service development and your own personal development.
  • It is essential that you have good communication skills and a ‘can do' approach to working positively with internal and external stakeholders and forging positive collaborative working to achieve the obligations of the management agreements in place.
  • You will be a confident user of housing management systems and keep accurate and service compliant records that support the content required for organisational reports.

Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.

The Group consists of;

  • Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
  • Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.

Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.

As a Disability Confident Committed Employer, we have committed to:

  • ensure our recruitment process is inclusive and accessible
  • communicating and promoting vacancies
  • offering an interview to disabled people
  • anticipating and providing reasonable adjustments as required
  • supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
  • at least one activity that will make a difference for disabled people

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).


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