Reed- UNLIMITED | Client Relationship
3 weeks ago
This Client Relationship / Account Manager role at Adeva Partners is focused on operational client delivery, ensuring that our key clients receive unparalleled service and that their training programs are executed flawlessly. This role primarily involves managing client relationships, organizing virtual and classroom program delivery, attending meetings, following up on actions, and overseeing the overall client experience. Additionally, a key responsibility of this role is taking ownership of the CRM system ensuring it is effectively utilized to manage client accounts, track all interactions, log opportunities, and maintain accurate, up-to-date records.
Key Responsibilities
Client Relationship Management:
- Build and sustain strong relationships with assigned clients
- Serve as the primary point of contact for clients, managing relationships at all levels to ensure client satisfaction and retention
- Conduct regular check-ins with Adeva’s Business Development and Leadership teams to ensure that client needs are being met effectively
- Lead or participate in client meetings with Adeva’s leadership team and Subject Matter Experts (Adeva trainers) to help identify new opportunities and grow relationships. Ensure all meetings are followed up with detailed minutes and actionable points
- Client Account Planning: Develop, implement, and regularly monitor client account plans to ensure that projected training opportunities are effectively captured and converted into confirmed bookings
- Address challenges promptly and implement solutions to enhance service delivery and client satisfaction
- Organize and compile presentations for regular client reviews, ensuring all aspects of the client relationship and account status are addressed
Program Management:
- Oversee the planning and execution of training programs for clients assigned to your account, ensuring they meet client expectations and are delivered on time
- Collaborate with Program Managers/Administrators when additional logistics management is required, ensuring smooth delivery of training programs
- Manage the creation of Statements of Work (SOWs), monitor purchase orders, and generate invoices
- Support participants throughout their learning journey, including setting up participants on the LMS, responding to queries promptly, and ensuring participants receive all necessary communications and invitations for the training
- When required, provide technical assistance during virtual training sessions, including monitoring participation and facilitating interactive tools such as polls, breakout rooms, and whiteboards
- Monitor program performance, participant engagement, and feedback, making suggestions to enhance the client experience
- Support trainers with visa, travel, and accommodation arrangements when necessary
- Manage escalations or issues, working closely with internal teams to resolve them efficiently
Internal Responsibilities and Collaboration:
- Report to the Client Services Manager, collaborating closely to deliver high-quality programs consistently
- Take daily ownership of the CRM, ensuring data integrity, timely updates, and effective utilization to support client account management and internal reporting, while championing best practices across the team
- Provide leadership and mentoring support to Program Managers and Administrators
- Participate in internal meetings to represent client interests and contribute to continuous improvement initiatives within the team
Ad hoc projects: Support additional projects, such as client communications, marketing efforts, and data management tasks.
Location & Working Hours:
- This is a remote role with the flexibility to attend occasional face-to-face meetings with clients
- The role requires working across different time zones to accommodate global clients, which may involve early mornings or late evenings
About you
We are looking for someone who is dynamic, with the ability to adapt and respond effectively to client needs. The ideal candidate will understand how to approach and manage client relationships thoughtfully, providing the right balance of professionalism and strategic insight.
Skills and Experience: Essential (E) / Desired (D)
- 5+ years of experience in a client-facing role, ideally in a senior capacity (E)
- Strong relationship management and communication skills (E)
- Proven ability to manage complex projects and meet tight deadlines (E)
- Strategic thinking with the ability to identify growth opportunities within accounts (E)
- Proven ability to leverage CRMs to manage client accounts effectively, ensuring all interactions, opportunities, and activities are accurately recorded and tracked (E)
- Ability to work independently and lead client engagements with minimal supervision (E)
- Proficiency in using Microsoft Office Suite, particularly Excel and PowerPoint (E)
- Experience in the Learning & Development (L&D) industry or with Learning Management Systems (LMS) (D)
- Experience with virtual platforms such as Zoom, Webex, and Teams (D)
About Adeva Partners
With over 25 years of experience in credit, risk, and corporate finance training, Adeva Partners has an outstanding track record built on our ability to understand our clients’ business aims and deliver value-enhancing learning solutions.
We have built lasting relationships with our high-profile global clients: we embed ourselves by developing a deep understanding of our clients and becoming the preferred provider when new opportunities and challenges arise. Our market, technical, and training expertise provides the foundation for collaborative solid networks within a client: learning and development, subject matter experts, business leaders, and participants.
Please note: The interview process for this role will start the week of 2 January 2025. Qualified candidates will be contacted as the process moves forward.
-
Reed- UNLIMITED | Client Relationship
3 weeks ago
united kingdom Reed- UNLIMITED Full timeThis Client Relationship / Account Manager role at Adeva Partners is focused on operational client delivery, ensuring that our key clients receive unparalleled service and that their training programs are executed flawlessly. This role primarily involves managing client relationships, organizing virtual and classroom program delivery, attending meetings,...
-
Reed- UNLIMITED | Recovery Driver
7 days ago
united kingdom Reed- UNLIMITED Full timeFed up of chatting to parcels and looking for the Job Satisfaction you’re missing? Join The AA. As our Roadside Recovery Driver, you’ll go the extra mile for our members. You could be the first person to arrive on scene or be called upon to assist our mechanics when they need you. You’ll be there for the next stage in your members journey and get their...
-
Reed- UNLIMITED | Support Worker
6 days ago
united kingdom Reed- UNLIMITED Full timeSupport Worker Salary: £32,434 per annum Contract: Fixed term until 28/04/2025 Hours: 37.5 per week Location: City of London Closing date: 05/01/2025 Interview date: 17/01/2025 Ref SWCMIST - 1224 Whatever your experience of street homelessness and its impact on people’s lives - personal or professional - when you join the Thames Reach team as a Support...
-
Reed- UNLIMITED | Support Worker
5 days ago
united kingdom Reed- UNLIMITED Full timeSupport Worker Salary: £32,434 per annum Contract: Fixed term until 28/04/2025 Hours: 37.5 per week Location: City of London Closing date: 05/01/2025 Interview date: 17/01/2025 Ref SWCMIST - 1224 Whatever your experience of street homelessness and its impact on people’s lives - personal or professional - when you join the Thames Reach...
-
Reed- UNLIMITED | Customer Service Advisor
2 weeks ago
united kingdom Reed- UNLIMITED Full timeJanuary start, and hybrid working available. We have a new position open for a Customer Service Representative to join our leading financial helpdesk, either in our Investment or Pension department. You'll be the first point of contact for our 1.8 million clients and support them through inbound calls and written correspondence. This is not a sales role....
-
Reed- UNLIMITED | Customer Service Advisor
2 weeks ago
united kingdom Reed- UNLIMITED Full timeJanuary start, and hybrid working available. We have a new position open for a Customer Service Representative to join our leading financial helpdesk, either in our Investment or Pension department. You'll be the first point of contact for our 1.8 million clients and support them through inbound calls and written correspondence. This is not a sales role....
-
Reed- UNLIMITED | Customer Service Advisor
6 days ago
united kingdom Reed- UNLIMITED Full timeWho we are and what we do: We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply...
-
Reed- UNLIMITED | Customer Service Advisor
5 days ago
united kingdom Reed- UNLIMITED Full timeWho we are and what we do: We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply...
-
Reed- UNLIMITED | Lead Support Worker
6 days ago
united kingdom Reed- UNLIMITED Full timeLead Support Worker Salary: £36,579 per annum Hours: 37.5 per week Location: City of London Closing date: 05/01/2025 Interview date: 15/01/2025 Ref LWCOT - 1224 Internally the job title will be Lead Worker - City Outreach Team. Whatever your experience of street homelessness and its impact on people’s lives - personal or professional - when you join the...
-
Reed- UNLIMITED | Lead Support Worker
5 days ago
united kingdom Reed- UNLIMITED Full timeLead Support Worker Salary: £36,579 per annum Hours: 37.5 per week Location: City of London Closing date: 05/01/2025 Interview date: 15/01/2025 Ref LWCOT - 1224 Internally the job title will be Lead Worker - City Outreach Team. Whatever your experience of street homelessness and its impact on people’s lives - personal or professional -...
-
Reed- UNLIMITED | Quality Inspector
2 weeks ago
united kingdom Reed- UNLIMITED Full timeLocation: [South London/Kent/Surrey/Sussex/Berks] Hill Group are are looking for a dedicated Quality Inspector to join our team and ensure the highest standards are met across our projects, responsible for covering our Southern region. About Us: At Hill, we pride ourselves on delivering high-quality homes that exceed our customers' expectations. We are a...
-
Reed- UNLIMITED | Quality Inspector
2 weeks ago
united kingdom Reed- UNLIMITED Full timeLocation: (South London/Kent/Surrey/Sussex/Berks) Hill Group are are looking for a dedicated Quality Inspector to join our team and ensure the highest standards are met across our projects, responsible for covering our Southern region. About Us: At Hill, we pride ourselves on delivering high-quality homes that exceed our customers' expectations. We are a...
-
Reed- UNLIMITED | Space Officer
5 days ago
united kingdom Reed- UNLIMITED Full timeOur University Ravensbourne University London is an innovative, industry-focused university located at the heart of London’s newest creative community on the Greenwich Peninsula. We're champions of creativity and collaboration, dedicated to giving our learners the specialist skills and opportunities they need for outstanding careers in digital media and...
-
Reed- UNLIMITED | Space Officer
5 days ago
united kingdom Reed- UNLIMITED Full timeOur University Ravensbourne University London is an innovative, industry-focused university located at the heart of London’s newest creative community on the Greenwich Peninsula. We're champions of creativity and collaboration, dedicated to giving our learners the specialist skills and opportunities they need for outstanding careers in digital media and...
-
united kingdom Reed- UNLIMITED Full timeJob Title: Mortgage & Protection Administrator Reporting to: Administration Manager Purpose of the Role: Provide efficient administrative support to advisers, ensuring applications for mortgages, protection, and general insurance are processed accurately, promptly, and compliantly. Key Responsibilities General Duties: Maintain a professional image...
-
united kingdom Reed- UNLIMITED Full timeJob Title: Mortgage & Protection Administrator Reporting to: Administration Manager Purpose of the Role:Provide efficient administrative support to advisers, ensuring applications for mortgages, protection, and general insurance are processed accurately, promptly, and compliantly. Key ResponsibilitiesGeneral Duties: Maintain a professional image to uphold...
-
Reed- UNLIMITED | Deputy Manager
6 days ago
united kingdom Reed- UNLIMITED Full timeDeputy Manager - Homelessness £38,292 per annum Contract: Fixed term until 31/10/2025 Hours: 37.5 per week Location: London Closing date: 05/01/2025 Interview date: 14/01/2025 Ref SPCOT - 1224 Internally the job title will be Senior Practitioner - City Outreach Team. Whatever your experience of street homelessness and its impact on people’s lives -...
-
Reed- UNLIMITED | Deputy Manager
5 days ago
united kingdom Reed- UNLIMITED Full timeDeputy Manager - Homelessness £38,292 per annum Contract: Fixed term until 31/10/2025 Hours: 37.5 per week Location: London Closing date: 05/01/2025 Interview date: 14/01/2025 Ref SPCOT - 1224 Internally the job title will be Senior Practitioner - City Outreach Team. Whatever your experience of street homelessness and its impact on...
-
Reed- UNLIMITED | Finance Business Partner
3 days ago
united kingdom Reed- UNLIMITED Full timeAbout this Role Community Academies Trust are recruiting for a Finance Business Partner to collaborate with our South Warwickshire schools, this vacancy is full time whole year and a permanent contract. The successful candidate will have high expectations, an understanding of financial compliance and the ability to foster strong working relationships to...
-
Reed- UNLIMITED | Technical Services Manager
5 days ago
united kingdom Reed- UNLIMITED Full timeOur University Ravensbourne University London is an innovative, industry-focused university located at the heart of London’s newest creative community on the Greenwich Peninsula. We're champions of creativity and collaboration, dedicated to giving our learners the specialist skills and opportunities they need for outstanding careers in digital media and...