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Security Cleared First Line Support

2 months ago

derby, United Kingdom Computacenter Full time

Life on the team


As a SC Cleared First Line Analyst at Computacenter you will work 5 days a week in our Nottingham office supporting one of our largest customers in the UK. You will work 37.5 hours per week between the hours of 7am – 7pm.



What you’ll do

  • Managing inbound/outbound customer contacts either remotely or at customer site through a variety of channels
  • Ticket creation and management to ensure customer compliance
  • Performing technical activities and resolving issues at first point of contact where applicable
  • Evaluate escalations and action appropriately to ensure customer demands are met
  • Provide customer service to internal and external customers to ensure consistent experience
  • Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
  • Ability to identify improvement ideas with Team Leaders to take further actions
  • Collaboration and professional communication (client and internal)



What you’ll need

  • Security Cleared – must hold current Security Clearance to be eligible for the role
  • Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
  • Good interpersonal skills, basic literacy, and numeracy skills to support in customers language
  • Strong communication skills with a proactive approach to solutions
  • At least 18 months experience of working on a service desk / call centre
  • Customer Service experience is essential at this level
  • Ability to perform ticket analysis and report on trends
  • Ability to handle excel, ppt at a basic level
  • Ability to use, create and review knowledge articles