Scheme Manager

6 days ago

folkestone, United Kingdom Home Group Limited Full time

Scheme Manager Residential

Court Place, Folkstone

Permanent, full time (37.5 hpw)

Salary £23,464 per year and great benefits including Health Cash Plan (this role is live in and includes a property onsite on a rent-free basis)

Home, a place where you belong

This is a great job opportunity for you to join our leasehold retirement team as live in Scheme Manager. If you want to make a difference supporting people to live independently and enjoy their well-earned retirement, then join us Youll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.

Typical day as a Scheme Manager

  • Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
  • Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
  • Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.
  • Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
  • Signposting customers to relevant services to support their welfare and make a difference to their lives.
  • Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.

Fancy going home each day knowing that you have helped change our customers lives for the better. Youll do that here, were in the top 10 for Great Places to Work in the UK

You bring

  • A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds.
  • Knowledge of the health and social issues that affect older people.
  • Some experience in safeguarding and carrying out risk assessments.
  • Able to work collaboratively with different partners.
  • Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.
  • A self-starter approach with the ability to work much of your time alone. Youll be organised, bring initiative and be able to make your own decisions effectively.

Our team

Youll joinJilland ourLeasehold Retirement South Eastteam, were super passionate about what we do Were really proud ofrecently getting a silver customer promise assessment. Were a supportive bunch and like toget together regularly and have something to eat.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best.Together we make Home Group a great place to work

Whats in it for you?

  • 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too
  • Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
  • Generous pension scheme with life insurance of 3x salary
  • We Grow Our Own colleagues (not literally of course), when youre ready for the next step in your career, you can grow with us
  • Learn more aboutourbenefitson our website.

Find out more

ClickAPPLY NOWto see ourScheme Manager job description,find out aboutusand forhelp to apply.Sometimes we close a job early, so dont delay or you might miss out.

Finally, do let us know if theres anything we can do, to help you shine in our process at


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