Residential Scheme Coordinator
4 weeks ago
We are seeking a highly skilled and compassionate Residential Scheme Coordinator to join our Leasehold Retirement team at Home Group Limited.
As a key member of our team, you will be responsible for ensuring the smooth operation of our retirement community, providing exceptional customer service, and promoting a warm and welcoming environment for our residents.
Key Responsibilities
- Manage the scheme on behalf of our residents, ensuring that our buildings are safe, secure, and meet required safety standards.
- Provide visibility on the scheme, engaging with customers, responding to calls, and providing a warm, safe, and welcoming environment.
- Ensure communal areas are clean, safe, and welcoming, promoting social interaction among residents.
- Work with partner contractors for any repairs and maintenance works required in communal living areas.
- Signpost customers to relevant services to support their welfare and well-being.
- Support our sales team when a new property becomes available, interviewing new potential customers, and providing a warm welcome as our new customers move in.
Requirements
- A passion for providing excellent customer service and building strong relationships with customers from diverse backgrounds.
- Knowledge of health and social issues affecting older people.
- Experience in safeguarding and carrying out risk assessments.
- Able to work collaboratively with different partners and stakeholders.
- Strong administrative skills, including managing accounts, budgets, and invoicing for repairs and maintenance.
- A self-starter approach, with the ability to work independently and make effective decisions.
What We Offer
- 25 days annual leave (increasing to 30), with the option to buy additional leave.
- A health cash plan, saving you up to £1140 per annum on dental, optical, prescriptions, and alternative therapies.
- Over 800 high street discounts on groceries, holidays, and days out.
- A generous pension scheme with life insurance of 3x salary.
- Opportunities for career growth and development within Home Group Limited.
How to Apply
Click APPLY NOW to learn more about this exciting opportunity and to submit your application.
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