Current jobs related to Customer Experience Manager - united kingdom - Dream Travel by Cheryl

  • Customer Experience Manager

    4 weeks ago

    United Kingdom Hugh J. Ward & Co Solicitors Full time £24,000

    Job Title: Customer Experience ExecutiveReporting to the Collections Team Lead, this role effectively manages the Collections and Credit control process for one or more Clients. Ensure you read the information regarding this opportunity thoroughly before making an application.Key Responsibilities:Deal with high volumes of inbound and outbound calls.Deal with...

  • Customer Experience Manager

    4 weeks ago

    United Kingdom Hugh J. Ward & Co Solicitors Full time £24,000

    Job Title: Customer Experience ExecutiveReporting to the Collections Team Lead, this role effectively manages the Collections and Credit control process for one or more Clients. Ensure you read the information regarding this opportunity thoroughly before making an application.Key Responsibilities:Deal with high volumes of inbound and outbound calls.Deal with...

  • Product Manager Customer Experience

    6 days ago

    United Kingdom Henderson Scott UK Full time

    Position: Customer Experience Product Manager (Permanent) Location:Liverpool Working Arrangement: Hybrid (2-3 days per week on-site) About the Role: Join a dynamic team as a Customer Experience Product Manager, where you'll play a key role in enhancing customer interactions across digital and in-store channels. You will lead the strategy and execution...

  • Product Manager

    6 days ago

    United Kingdom Henderson Scott UK Full time

    Customer Experience Product Manager (Permanent) Hybrid (2-3 days per week on-site) About the Role: Join a dynamic team as a Customer Experience Product Manager, where you'll play a key role in enhancing customer interactions across digital and in-store channels. You will lead the strategy and execution of initiatives to improve the customer journey,...

  • Customer Experience Associate

    2 weeks ago

    United Kingdom Acre Software Full time

    Acre Software is revolutionizing the UK's mortgage market with a cutting-edge, end-to-end management system. Our platform streamlines the home buying process, eliminating unnecessary admin and friction. We're guided by the voice of real home buyers and collaborate closely with brokers, lenders, and insurers.This role offers a unique opportunity to contribute...

  • Customer Experience Specialist

    1 week ago

    United Kingdom Acre Software Full time

    Acre Software is pioneering a revolutionary new platform for the UK's £1.4 trillion mortgage market.Our cutting-edge technology streamlines the home-buying process, eliminating unnecessary admin and friction. Guided by the voice of real home buyers and close relationships with brokers, lenders, and insurers, we're transforming the industry from the ground...

  • Customer Experience Specialist

    4 weeks ago

    United Kingdom Three Ireland Full time £12,000

    Customer Journey Mapping SpecialistWe are seeking a proactive and self-motivated Customer Journey Mapping Specialist to join our team at Three Ireland. As a key member of our customer experience team, you will play a crucial role in driving stellar customer experience across all channels and touchpoints.Key Responsibilities:Support the customer experience...

  • Customer Experience Specialist

    4 weeks ago

    United Kingdom Three Ireland Full time £12,000

    Customer Journey Mapping SpecialistWe are seeking a proactive and self-motivated Customer Journey Mapping Specialist to join our team at Three Ireland. As a key member of our customer experience team, you will play a crucial role in driving stellar customer experience across all channels and touchpoints.Key Responsibilities:Support the customer experience...

  • Customer Experience Associate

    1 month ago

    United Kingdom Acre Software Full time

    About the RoleAcre Software is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective support to...

  • Customer Experience Associate

    1 month ago

    United Kingdom Acre Software Full time

    About the RoleAcre Software is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective support to...

  • Customer Experience Associate

    1 month ago

    United Kingdom Acre Software Full time

    About Acre SoftwareAcre Software is a pioneering fintech company that is revolutionizing the UK's £1.4 trillion mortgage market. Our cutting-edge platform streamlines the home buying process, eliminating unnecessary admin and friction. We're committed to delivering exceptional customer experiences and are seeking a talented individual to join our...

  • Customer Experience Ambassador

    3 weeks ago

    United Kingdom Mamas & Papas Full time

    About UsMamas & Papas is a leading retailer of baby products, and we're expanding our team at our beautiful LISBURN concession store with M&S.The RoleWe're looking for a Sales Consultant / Sales Assistant to join our team, covering various hours per week. If you have a background in retail, sales, or customer service and love putting a smile on customers'...

  • Customer Experience Ambassador

    8 hours ago

    United Kingdom Smiggle Full time

    Unlock a World of Colour and FunSmiggle, the world's most vibrant stationery brand, is seeking a charismatic Sales Assistant to join our Belfast store on a part-time basis.About UsWe're not just any ordinary stationery company - we're Smiggle!Born in Melbourne, Australia in 2003, we've spread our colourful wings to over 300 stores across the globe.Job...

  • Studio Assistant

    1 week ago

    United Kingdom Matilda Goad & Co Full time €27,500

    Role: Studio Assistant & Customer Experience Contract type: Full time  Salary: £27,500 Location: MG&Co. Studio, London NW10 About us MG&CO. is at an exciting point in its growth journey, with ambitious plans to scale our business over the next few years. We are committed to creating thoughtfully crafted, high-quality homewares that bring joy and...

  • Sales and Customer Experience Specialist

    1 week ago

    united kingdom DIDO IMPORT & EXPORT LTD Full time

    Who We Are: Welcome to Dido Import & Export Ltd, the one-stop powerhouse catering to every conceivable need of the bustling hospitality sector. From charming cafés to bustling hotels, our warehouse is a treasure trove boasting over 5,000 SKUs including everything from sleek plates and cups to essential kitchen tools and elegant furniture. Started a decade...

  • Head of Customer Success

    1 month ago

    United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Head of Global Customer Success (Mat Cover)Company:Series-A funded scale-up RegTech business, in growth mode!Recognised and partnered with leading global financial institutions!Helping FI’s make historically complicated processes, super simple and save them a lot of time!The opportunity:Initially a Maternity cover role (6 months), but with definite scope...

  • Head of Customer Success

    2 weeks ago

    United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Head of Global Customer Success (Mat Cover)Company:Series-A funded scale-up RegTech business, in growth mode!Recognised and partnered with leading global financial institutions!Helping FI’s make historically complicated processes, super simple and save them a lot of time!The opportunity:Initially a Maternity cover role (6 months), but with definite scope...

  • Retail Store Manager

    1 week ago

    United Kingdom Henderson Group Full time

    About the Role:{:en}We are seeking an experienced Retail Store Manager to join our team at Henderson Group. As an Assistant Manager, you will be responsible for leading a team and deputising for the Store Manager in their absence. Your key responsibilities will include managing the day-to-day running of the store, driving sales and KPIs, and ensuring...

  • Digital Experience Manager

    4 weeks ago

    United Kingdom Dalata Hotel Group Full time

    Digital Experience ManagerJoin Dalata Hotel Group as a Digital Experience Manager and play a key role in shaping the company's digital presence. As a seasoned professional in digital marketing and product management, you will be responsible for overseeing and enhancing the company's digital presence across its hotel websites and social media channels.Key...

  • Digital Experience Manager

    4 weeks ago

    United Kingdom Dalata Hotel Group Full time

    Digital Experience ManagerJoin Dalata Hotel Group as a Digital Experience Manager and play a key role in shaping the company's digital presence. As a seasoned professional in digital marketing and product management, you will be responsible for overseeing and enhancing the company's digital presence across its hotel websites and social media channels.Key...

Customer Experience Manager

2 months ago

united kingdom Dream Travel by Cheryl Full time

Customer Experience Manager

Entry Level

Remote position


As a Customer Experience Manager, your primary responsibility is to assist clients with their travel needs, offering personalized service and expertise to ensure a seamless and enjoyable travel experience. You will be responsible for handling inquiries, making travel arrangements, providing recommendations, and resolving any issues that may arise before, during, or after the trip.

Key Responsibilities:

  • Client Assistance:
  • Respond promptly to client inquiries via phone, email, or in-person, providing information and guidance on travel destinations, packages, and services.
  • Listen attentively to clients' preferences and requirements, offering tailored recommendations and solutions to meet their needs.
  • Assist clients in booking flights, accommodations, transportation, tours, activities, and other travel-related services.
  • Itinerary Planning:
  • Create customized travel itineraries based on clients' preferences, budget, and interests, ensuring a well-planned and memorable trip.
  • Coordinate with airlines, hotels, car rental companies, and other vendors to confirm reservations, arrange special requests, and manage any changes or cancellations as needed.
  • Documentation and Payments:
  • Ensure all necessary travel documents, such as passports, visas, and travel insurance, are obtained and up-to-date.
  • Collect payments, process transactions, and issue tickets or vouchers in compliance with company policies and procedures.
  • Problem Resolution:
  • Address any issues or concerns raised by clients during their travels, offering prompt assistance and resolving problems effectively to enhance customer satisfaction.
  • Collaborate with relevant stakeholders, including airlines, hotels, and tour operators, to resolve issues such as flight delays, accommodation changes, or unexpected emergencies.
  • Product Knowledge and Research:
  • Stay updated on travel trends, industry developments, and destination information to provide accurate and insightful advice to clients.
  • Continuously research and evaluate new travel products, services, and destinations to expand offerings and enhance the overall customer experience.
  • Administrative Tasks:
  • Maintain accurate records of client interactions, bookings, payments, and other relevant information using computerized systems or databases.
  • Prepare and distribute travel documents, confirmations, and itineraries to clients in a timely manner.