Product Manager
6 days ago
Customer Experience Product Manager (Permanent)
Hybrid (2-3 days per week on-site) About the Role:
Join a dynamic team as a Customer Experience Product Manager, where you'll play a key role in enhancing customer interactions across digital and in-store channels. You will lead the strategy and execution of initiatives to improve the customer journey, ensuring seamless experiences that drive loyalty and satisfaction. You'll oversee the CX tech stack and ensure it aligns with business goals, continuously evaluating the effectiveness of your investments with data-driven insights.
Customer-Centric Product Development:Work closely with Marketing and Online teams to implement features that directly enhance the customer experience using data analysis and feedback.
- Delivery and Quality Control: Oversee release management, ensuring all updates are rigorously tested and provide real value to customers.
- Lead initiatives across both online and offline touchpoints to provide a cohesive, seamless customer journey.
- Issue Resolution:Proactively address roadblocks and obstacles to ensure smooth project delivery.
Proven experience in product management with a focus on customer experience, ideally in retail or eCommerce.
- Expertise in Agile methodologies and the ability to lead efficient, customer-driven product development.
- Data-driven approach to product development, leveraging customer insights and analytics to inform decisions.
We are passionate about evolving our customer experience and fostering a culture of collaboration and growth.
Competitive salary
- 20% staff discount (increases with length of service)
- Thrive Recognition Scheme
- Wellbeing support through the Retail Trust
- Life Assurance
- Retail Rewards platform offering discounts for other retailers
- Pension Scheme
- Career development opportunities
If you're ready to make an impact and help shape the future of customer experience, apply today
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