Team Leader

2 weeks ago

bexhill, United Kingdom Hastings Direct Full time

Welcome to Hastings Direct - From our Group HR Director Pam Angel
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.
Job Details

  • Ensuring that your team achieves all quality and customer outcomes
  • Embedding a coaching and performance management culture within your team
  • Creating the time, space and confidence for your team to go above and beyond for our customers
  • Reducing inbound contact by delivering a high touch case handling approach
  • Celebrating success and creating a winning environment within your team, rewarding and recognising colleagues for the great work they do
  • Accountability for minimising the effort our customers need to go to when making a claim


Skills we would love you to have

  • Demonstratable leadership and coaching experience (claims/insurance experience a bonus, but not essential)
  • Track record of building high levels of engagement to deliver colleague outcomes
  • Experience of delivering world beating and exceptional customer service

What we offer
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Reward
Salary - Attractive salary based on experience (pay reviews also completed each year)
Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve
We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.


JBRP1_UKTJ

  • Team Leader

    2 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Recoveries Department. As a Team Leader, you will be responsible for leading a team of colleagues, setting and managing annual and monthly objectives, and holding regular one-to-one meetings to optimize performance.Key ResponsibilitiesTeam LeadershipObjective Setting and...

  • Team Leader

    6 months ago

    Bexhill, United Kingdom Care at Home Services South East Ltd Full time

    **Team Leader**: We have a rare opportunity for a Team Leader to join the team within our well established Home Care Company. The position is to work in our Extra Care Unit, The Orangery, based in Sidley. You will be expected to carry out a range of tasks and duties, these include a combination of office based work and providing general care to our clients,...

  • Kfc Team Leader

    6 months ago

    Bexhill, United Kingdom EG Group Full time

    **Role**:KFC Team Leader **Location**:Bexhill, TN40 2JU **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£11.15 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Team Leader / Supervisor who can lead, inspire and motivate a team to join our welcoming KFC Restaurant! Our...

  • Production Team Leader

    5 days ago

    bexhill, United Kingdom Ibstock PLC Full time

    WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions.Through our customer relationships, diverse building product range and solutions, we...

  • District Leader

    5 months ago

    Bexhill, United Kingdom eXPD8 Full time

    Are you a merchandiser looking for the next step in your career? Do you have a passion for managing people? We're looking for a **Merchandising Team Leader** based in the Bexhill on Sea area. You'll be an integral part of a field-based retail merchandising team, working in a range of high street retailers on behalf of exciting household name brands. We work...

  • Operations Team Leader

    5 months ago

    Bexhill, United Kingdom Hastings Direct Full time

    Are you an experienced Claims Team Leader with a passion for developing and supporting colleagues? It’s a really exciting time to join us as we continue our Claims journey! We have a number of brand new opportunities to join us as a leader in our growing and dynamic claims department. You’ll be expected to drive change within your team and make use of a...

  • Team Leader

    6 months ago

    Bexhill, United Kingdom Trust Care Management Ltd Full time

    **Join Our Dynamic and Supportive Team as a Team Leader!** Are you a positive, passionate, and enthusiastic individual with a drive to make a difference? We have an amazing opportunity for you to join our dynamic and experienced team of care professionals as a Team Leader. **Key Requirements**: - Manual UK Full Driving License to drive mobility vehicles -...

  • Production Team Leader

    1 month ago

    Bexhill, East Sussex, United Kingdom Raaft Ltd Full time

    An exciting opportunity has arisen for a skilled Production Team Leader to join Raaft Ltd and be responsible for allocating workload to the production team and delivering on throughput targets.Key Responsibilities:Scheduling all manufacturing projects, allocating workload to ensure customer expectations are met.Working closely with the Project Management...

  • Support Worker/team Leader

    6 months ago

    Bexhill, United Kingdom Amherst court Full time

    We are currently looking to recruit a support worker for our friendly residential home who supports adults with mental health conditions to live independently. We are looking for someone with experience who is looking to move up and take on more responsibilities in a team leader role, so must be confident and approachable. If making a positive impact on...

  • Insurance Industry Leader

    7 days ago

    Bexhill, United Kingdom Hastings Direct Full time

    We are seeking an Insurance Industry Leader to join our Claims Team in Leicester or Bexhill-on-Sea. As a hybrid role, you will have the opportunity to work from either location.Hastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We have made significant investments in our data and tech...

  • Claims Team Leader

    6 months ago

    Bexhill, United Kingdom Hastings Direct Full time

    Are you an experienced Claims Team Leader with a passion for developing and supporting colleagues? It’s a really exciting time to join us as we continue our Claims journey! You’ll be expected to drive change within your team and make use of a unique coaching style to lead and inspire a group of 10 to 12 colleagues to be their best. The quality of every...

  • Team Leader

    5 months ago

    Bexhill, United Kingdom Hastings Direct Full time

    Are you an experienced Team Leader with operational experience and a passion for developing and supporting colleagues? It’s a really exciting time to join us as we continue our Claims transformation journey! We have a couple of opportunities to join us as a Team Leader in our dynamic Claims department. You’ll be expected to drive change within your team...

  • Claims Team Leader

    4 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Careers Full time

    About the RoleAs a Claims Team Leader at Hastings Direct Careers, you will be responsible for setting and managing colleagues' annual and monthly objectives, ensuring each colleague receives a monthly 121 to address performance and offer support. This role requires strong leadership skills, with the ability to motivate and guide a team to achieve their...

  • Triangle Recruitment. | Production Team Leader | bexhill

    1 day ago

    bexhill, United Kingdom Triangle Recruitment. Full time

    Production Team leaderDay Shift Role £13.98 per hour weekly paid Plus weekly production bonus schemeJob descriptionTriangle Recruitment, working in Partnership with a leading supplier to the Construction Industry, are currently recruiting for a Production Team Leader at their site in Bexhill on sea.Hours of work are Monday to Friday 05:30am 14:30pm (with a...

  • Retail Team Leader

    4 weeks ago

    Bexhill, East Sussex, United Kingdom Mind Retail Full time

    About the roleWe're looking for a skilled Retail Team Leader to support our Shop Manager in maximising profits and raising funds for Mind's mental health support services. As Sunday Supervisor, you'll be responsible for delivering excellent shop standards and outstanding customer service, leading and supporting a dedicated team of shop volunteers, and taking...

  • Claims Team Leader

    5 months ago

    Bexhill, United Kingdom Hastings Direct Full time

    As our Claims Team Leader, you will be leading and inspiring a team of 8-10 colleagues in our Bodily Injury Unit. You will be setting and managing colleagues annual and monthly objectives, ensuring each colleague receives a monthly 121 to discuss performance and development. You will also ensure that each colleague receives the right level of support and...

  • Home Claims Team Leader

    4 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Careers Full time

    Welcome to Hastings Direct Careers, where we're shaping the future of home insurance. As a Home Claims Team Leader, you'll play a vital role in our mission to become a market leader in home claims handling. Your expertise will drive our success, and we're excited to have you on board.Key ResponsibilitiesSupport our goal to become a market leading home claims...

  • Claims Team Leader

    6 months ago

    Bexhill, United Kingdom Hastings Direct Full time

    We are on the lookout for highly motivated and colleague centric Team Leaders who can aid us with our ongoing transformation within Recovery and help us on our journey to become a market leading department. Our Recoveries team has had a phenomenal journey over the last couple of years, growing from a department of 9 to well over 55, with a wide sweep of...

  • Experienced Contact Centre Team Leader

    6 months ago

    Bexhill, United Kingdom Hastings Direct Full time

    Experienced Contact Centre Team Leader As a result of our UK Retentions department expanding significantly, we are seeking contact centre Team Leaders with experience to join us on our onshoring journey. You will be responsible for building a culture of excellence within your team by giving clear guidance and making sure colleagues know how important their...

  • Early Morning Warehouse Team Leader

    6 months ago

    Bexhill, United Kingdom AAH Pharmaceuticals Full time

    **About The Role**: **Early Morning Warehouse Team Leader** Join our team as a Warehouse Operative and help us to sort, pick, pack, and dispatch orders to our customers and patients. Be part of a team that really makes a difference and feel valued for the work you do! We offer immediate starts with no experience needed. You will be part of a network of...