Current jobs related to Service Desk Analyst - cheltenham - Langham Recruitment

  • Service Desk Analyst

    4 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Vistry Group PLC Full time

    Job OverviewWe are seeking a skilled Service Desk Analyst to join our team at Vistry Group PLC. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on first call using 1st and 2nd line support knowledge and capability.Key ResponsibilitiesLog incidents by phone into our ticketing system and...

  • Service Desk Analyst

    4 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Vistry Group PLC Full time

    Job OverviewWe are seeking a skilled Service Desk Analyst to join our team at Vistry Group PLC. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on first call using 1st and 2nd line support knowledge and capability.Key ResponsibilitiesLog incidents by phone into our ticketing system and...

  • Service Desk Analyst

    2 months ago

    Cheltenham, United Kingdom CV-Library Full time

    In a Nutshell… We have an amazing opportunity for a Service Desk Analyst to join our team within Vistry Services, at our Cheltenham office. As our Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability. Any issues that cannot be resolved...

  • Service Desk Analyst

    3 months ago

    Cheltenham, United Kingdom Vistry Group PLC Full time

    In a Nutshell…We have an amazing opportunity for a Service Desk Analyst to join our team within Vistry Services, at our Cheltenham office. As our Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability. Any issues that cannot be resolved should be...

  • Service Desk Analyst

    4 days ago

    Cheltenham, United Kingdom SourceCo Full time

    Service Desk Analyst ?? Location: Cheltenham 5 days a week onsite ?? up to £35k + bonus Are you tired of the MSP whirlwind, continually asking users at various companies if they have tried switching it off and on again? Imagine a world where work/life balance is prioritised, benefits packages are taken seriously, and personal and professional...

  • Service Desk Analyst

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Vistry Group PLC Full time

    In a Nutshell… We have an amazing opportunity for a Service Desk Analyst to join our team within Vistry Services, at our Cheltenham office. As our Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability. Any issues that cannot be resolved should be...

  • Service Desk Analyst

    2 months ago

    Cheltenham, United Kingdom CV-Library Full time

    Service Desk Analyst My client based on the outskirts of Cheltenham has a new vacancy for 1st/2nd Line Technical Support – ideally with an element of 3rd line. Dealing with lots of different enquiries and people at all levels within the business Do you have some experience providing the above support? Do you want to work for an excellent local...

  • Senior Service Desk Support Analyst

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Vistry Group PLC Full time

    We have an amazing opportunity for a Service Desk Analyst to join our team within Vistry Services, at our Cheltenham office. As our Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability. Any issues that cannot be resolved should be escalated to the...

  • Service Desk Analyst

    1 month ago

    Cheltenham, Gloucestershire, United Kingdom SourceCo Tech Recruitment Full time €35,000

    Service Desk Analyst Location: Cheltenham 5 days a week onsite up to £35k + bonus Are you tired of the MSP whirlwind, continually asking users at various companies if they have tried switching it off and on again? Imagine a world where work/life balance is prioritised, benefits packages are taken seriously, and personal and professional development is...

  • Service Desk Analyst

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom SourceCo Tech Recruitment Full time €35,000

    Service Desk Analyst Location: Cheltenham 5 days a week onsite up to £35k + bonus Are you tired of the MSP whirlwind, continually asking users at various companies if they have tried switching it off and on again? Imagine a world where work/life balance is prioritised, benefits packages are taken seriously, and personal and professional development is...

  • Service Desk Analyst

    1 month ago

    Greater Cheltenham Area, United Kingdom SourceCo Tech Recruitment Full time

    Service Desk Analyst📍 Location: Cheltenham 5 days a week onsite💼 up to £35k + bonusAre you tired of the MSP whirlwind, continually asking users at various companies if they have tried switching it off and on again?Imagine a world where work/life balance is prioritised, benefits packages are taken seriously, and personal and professional development is...

  • Service Desk Analyst

    1 month ago

    Greater Cheltenham Area, United Kingdom SourceCo Tech Recruitment Full time

    Service Desk Analyst📍 Location: Cheltenham 5 days a week onsite💼 up to £35k + bonusAre you tired of the MSP whirlwind, continually asking users at various companies if they have tried switching it off and on again?Imagine a world where work/life balance is prioritised, benefits packages are taken seriously, and personal and professional development is...

  • Service Desk Analyst

    4 weeks ago

    Greater Cheltenham Area, United Kingdom SourceCo Tech Recruitment Full time

    Service Desk Analyst Location: Cheltenham 5 days a week onsite up to £35k + bonus Are you tired of the MSP whirlwind, continually asking users at various companies if they have tried switching it off and on again? Imagine a world where work/life balance is prioritised, benefits packages are taken seriously, and personal and professional development is...

  • Service Desk Operations Specialist

    2 weeks ago

    Cheltenham, Gloucestershire, United Kingdom SourceCo Full time

    Job DescriptionAt SourceCo, we are seeking a skilled Service Desk Analyst to join our team.Key Responsibilities:Provide timely and effective support to internal customers via phone, email, and in-person.Resolve technical issues efficiently, escalating complex problems to senior technicians as needed.Collaborate with cross-functional teams to identify and...

  • 2nd line service desk analyst

    2 months ago

    Cheltenham, United Kingdom Hunter Selection Limited Full time

    2nd line IT service desk analyst Cheltenham Up to £35K My client is seeking a highly motivated and enthusiastic individual to join their growing team, to work as part of a friendly, thriving IT team in a positive work environment. You will be responsible for supporting all sites and staff, both in the offices, at home and on customer sites. Your...

  • IT Support and Service Desk Operator

    1 month ago

    Cheltenham, Gloucestershire, United Kingdom SourceCo Tech Recruitment Full time €35,000

    Service Desk Analyst 📍 Cheltenham 5 days a week onsite 💼 up to £35k + bonus Imagine a world where work/life balance is prioritised, benefits packages are taken seriously, and personal and professional development is encouraged. I’m working with an expanding financial consulting business that have supported deals worth £320 million this year...

  • IT Support and Service Desk Operator

    1 month ago

    Cheltenham, Gloucestershire, United Kingdom SourceCo Tech Recruitment Full time €35,000

    Service Desk Analyst 📍 Cheltenham 5 days a week onsite 💼 up to £35k + bonus Imagine a world where work/life balance is prioritised, benefits packages are taken seriously, and personal and professional development is encouraged. I’m working with an expanding financial consulting business that have supported deals worth £320 million this year...

  • Business Systems Analyst

    1 month ago

    Cheltenham, Gloucestershire, United Kingdom Langham Recruitment Full time

    Job Title: Systems AnalystWe are seeking a skilled Systems Analyst to join our team at Langham Recruitment. As a Systems Analyst, you will be responsible for providing support to internal and external users of our company's diverse suite of business-focused applications, including ERP and CRM systems.Key Responsibilities:Manage support calls and tickets from...

  • Service Desk Team Leader

    5 months ago

    Cheltenham, United Kingdom GB Solutions Full time

    £30,000 - £38,000 - Cheltenham / Hybrid - Tech - Permanent **Service Desk Team Leader** **£30,000 - £38,000** **Cheltenham / Hybrid** Our award-winning client work with SMEs to help them grow. With innovation as their driving force, they’re continuing their journey, and have exciting and ambitious plans, for their future success. Because of this,...

  • Service Desk Analyst

    1 month ago

    Cheltenham, United Kingdom CV-Library Full time

    About The Role Essential Duties and Responsibilities: * Ensure that the highest levels of service are delivered to Claranet’s customers * Providing telephone and ticketing based customer support * Assess the impact and urgency of tickets and gather the appropriate information for the type of request * Responsible for the resolution of all...

Service Desk Analyst

2 months ago

cheltenham, United Kingdom Langham Recruitment Full time
Job Description

Service Desk / Systems Support Analyst | Hybrid from Cheltenham | £34,000 + bonus


We are on the lookout for a Systems Support Analyst to join a leading construction business in Cheltenham.

As a Service Desk / Support Analyst, you will provide support to internal and external users of the companies diverse suite of business focused applications, ERP / CRM systems.


Role:

  • Manage support calls and tickets from IT Service Desk
  • Provide internal and external customers support on the companies platforms
  • Assist users with queries relating to their Dynamics 365 and COINS systems, such as user issues, user amendments, financial/sales queries and data changes.
  • Maintaining a log of the support calls and resolution
  • Document work or changes that are made
  • Escalate 2nd /3rd line queries when appropriate


Requirements:

  • At least 1 -2 years’ experience in a 1st/2nd line Support Desk, Service Desk or Application support role, ideally supporting a CRM / ERP system
  • Experience taking a high volume of tickets in an engineering, manufacturing, house builder or similar industry would be ideal
  • Experience of Dynamics 365 or COINS would be great but not essential
  • Ability to understand user queries and relate to business process
  • Great troubleshooting experience
  • Great communicator


If you are in early stages of your support career and are looking to get more exposure to niche applications, this could be a great role for you


Benefits:

  • £34,000 + 10% bonus
  • Hybrid working from Cheltenham office, ideally 3 days a week onsite
  • 33 days annual leave + bank
  • Private healthcare
  • Enhanced maternity, paternity and adoption leave
  • Pension
  • Life assurance
  • Share incentive schemes
  • Employee rewards portal


Key words: Systems Analyst, COINS, Dynamics, ERP, CRM, Service Desk, Application Support, Housing, Construction, Engineering, Systems Support Analyst