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Workshop Controller

2 months ago

middlesbrough, United Kingdom Pullman Fleet Full time
Job Description

Want to play your part in keeping some of the UK’s most critical fleets moving? Then you’ve come to the right place.


Pullman is one of the most recognisable industry names when it comes to maintenance and repair of the UK's commercial fleets.


With a heritage of managing some of the UK’s most mission-critical HGV fleets for over 30 years, they provide a ‘one-stop-shop’ provision inclusive of Repair and Maintenance, VMU management, MOT, and documentation specialised for tractors, rigids, trailers, fridge units, tail-lifts, tankers and ancillary of all marques.


What keeps our wheels turning?


That's easy. Our business is driven by our people.


Whether you're a technician in one of our workshops, on the road as part of our Mobile Team, working directly with our customers or part of our support services behind the scenes, at Pullman every colleague plays a part in keeping critical vehicles moving.


We’re looking for passionate people to join us on our mission and drive our business forwards.


What we’re looking for


This is an exciting opportunity for a Workshop Controller to join our team. This role will be a 50/50 split between working in a management/supervisory position and being a semi-productive HGV Technician.


As a Workshop Controller, you’ll play a part in keeping some of the UK’s biggest brands on the road, you will be responsible for building and maintaining customer and employee relations to ensure that the workshop achieves its financial, productivity, service, compliance and quality performance standards.


What you’ll do


  • As a key part of the on-site leadership team, ensure that the workshop operates in line with our safe systems of work, and all legislative and H&S processes are followed.
  • Play a leading role in the management all KPI’s including management of direct and indirect costs, productivity & compliance.
  • Be proactive in your search for continuous improvement opportunities, new ways of working & enhancements to existing processes / operating practices within the department.
  • Support the day-to-day operation by effectively planning and managing resources in-line with set budgets. Be active in your coordination of technician workload, prioritisation, and adherence to process & policy.
  • Build rapport whilst developing trust and respect from both internal and external customers.
  • Actively participate in the service, repair & maintenance of our customer's fleet.
  • Provide daily/weekly operational reports and status updates as required in areas such as vehicle off road time, repair status updates and compliance documentation.
  • Management and control of all parts use within the workshop ensuring complete adherence to process within the workshop.
  • Ensure that the Customer’s Operator Licence obligations are met by utilising compliance systems and ensuring there is a proactive approach to asset compliance standards.


What you’ve got


  • Experience in the repair & maintenance of large commercial vehicles
  • Experience working with or for major commercial vehicle manufacturers.
  • Experience of people management
  • Understanding of Workshop operations and VOSA's "Guide to Maintaining Roadworthiness."
  • Experience of managing and improving Key Performance Indicators
  • Excellent communication skills
  • Balances the day to day thinking and can assess the commercial implications
  • Demonstrates commercial awareness
  • IT literate
  • Full UK Driving licence with ability to travel to other sites within the UK as needed


When you join us on our journey, we’ll support you on yours


Keeping your engine running

The health and happiness of our people is paramount. We work with colleagues to promote and support health & wellbeing where it matters most to them, and we have an Employee Assistance Programme, available to colleagues 24/7.


Kicking your career into sport mode

We foster a culture where colleagues feel empowered and are inspired to innovate. To get where we are today, we've had to learn, adapt, and move with the times to make sure we're always providing the award-winning service we're known for. We want our people to do the same.