Workshop Controller

4 months ago

Middlesbrough, United Kingdom Lookers Plc Full time

Overview:
**Lookers Middlesbrough Ford**

**Contract: Permanent, full-time**

**Working Hours: 42 hours per week (Mon to Fri 08:00 to 17:00 and Sat 08:00 to 13:00 on a rota basis)**

**Salary: up to £32,000 basic salary, with OTE of £38,000**

An exciting opportunity has become available here at Middlesbrough Ford as we’re on the lookout for an experienced Workshop Controller to join our dynamic team in our state of the art facility. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career with a world renowned brand. As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices and pro-actively review and prioritise the daily workload.

As a Workshop Controller you will be a crucial part of our business and the Aftersales Department. You will be reporting into our Aftersales Manager David Gordge, who is a pleasure to work with and will be providing you with ongoing support to ensure that you have the tools needed to perform to the very best of your ability Furthermore you will also be able to do brand specific training which will enable you to progress within the Ford brand and the automotive industry.

**Responsibilities**:

- Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy
- Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind
- You will also maintain relationships with the vehicle manufacturer and provide support to Technicians during repairs and ensure that high standards are achieved and maintained within the workshop and surrounding areas
- Liaising with colleagues and other departments to ensure a top quality service for customers
- Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
- Assisting with technical challenges by going above and beyond to support the team and writing technical reports

Qualifications:
For this role it is essential that you have sufficient experience working within a Workshop environment. This could be the perfect role for a Technician looking to move into a more senior role within the Workshop, or for a current Workshop Controller to make the move to join one of the Top 3 Automotive Retailers in the UK.

We are looking for someone who is friendly, confident and enthusiastic. The ability to roll your sleeves up and work as part of the team is essential, we are all one big family who supports each other and works towards the same goal. Due to the nature of this role a full valid UK driving license is a must.

**About us**

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

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