Current jobs related to Complaint Intake Analyst - marlow - SRG

  • Complaints Intake Analyst

    4 weeks ago

    Marlow, United Kingdom Carbon60 Full time

    Carbon60 are looking for German and/or Dutch speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies!Contract specifics:Pay rate: up to £15ph (Inside IR35, PAYE)Duration: 12 months (potential of extension)Location: Marlow3 days a week in the office.Job Title: Complaint Intake Analyst – (German and/or...

  • Complaints Intake Analyst

    3 weeks ago

    Marlow, United Kingdom Carbon60 Full time

    Carbon60 are looking for German and/or Dutch speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies!Contract specifics:Pay rate: up to £15ph (Inside IR35, PAYE)Duration: 12 months (potential of extension)Location: Marlow3 days a week in the office.Job Title: Complaint Intake Analyst – (German and/or...

  • Complaints Intake Analyst

    4 weeks ago

    Marlow, United Kingdom Carbon60 Full time

    Carbon60 are looking for German and/or Dutch speaking customer service specialist to join the team over at one of UK's leading Pharmaceutical companies!Contract specifics:Pay rate: up to £15ph (Inside IR35, PAYE)Duration: 12 months (potential of extension)Location: Marlow3 days a week in the office.Job Title: Complaint Intake Analyst – (German and/or...

  • Complaints Intake Specialist

    3 weeks ago

    Marlow, United Kingdom Impellam Group Full time

    Job DescriptionAs a Complaints Intake Analyst at Impellam Group, you will be responsible for managing the intake process of complaints through various channels, including phone and email. Your primary goal will be to identify and resolve customer complaints in a timely and efficient manner.Key Responsibilities:Manage the intake process of complaints,...

  • Complaints Intake Specialist

    3 weeks ago

    Marlow, United Kingdom Carbon60 Full time

    Carbon60 is seeking a skilled Complaints Intake Specialist to join their team at a leading Pharmaceutical company in the UK.As a Complaints Intake Specialist, you will be responsible for managing the intake process of complaints through phone and email, including translations from local languages to English when required.The ideal candidate will have a...

  • Complaints Intake Specialist

    3 weeks ago

    Marlow, United Kingdom Impellam Group Full time

    Job SummaryWe are seeking a highly skilled Complaints Intake Specialist to join our team at Impellam Group. As a key member of our quality team, you will be responsible for managing the intake process of complaints through phone and email into our Complaint Intake Systems.Key ResponsibilitiesComplete the intake process of complaints through phone and email...

  • Complaint Intake Analyst

    4 days ago

    Marlow, United Kingdom CV-Library Full time

    Job Title: Complaint Intake Analyst - Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday - Friday 5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of...

  • Complaints Intake Specialist

    3 weeks ago

    Marlow, United Kingdom Carbon60 Full time

    Job DescriptionCarbon60 is seeking a skilled Complaints Intake Specialist to join their team at a leading Pharmaceutical company in the UK.Key Responsibilities:Process complaints through phone and email into the Complaint Intake Systems, including translations from local language to English when required.Conduct follow-up activities for missing information,...

  • Complaint Intake Analyst – Spanish and German Speaking

    2 days ago

    Marlow, United Kingdom SRG Full time

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job DescriptionWe are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...

  • Complaint Intake Analyst

    16 hours ago

    Marlow, United Kingdom SRG Full time

    Job Description Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home) Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job Description We are looking for a customer service representative for a leading pharmaceutical company based...

  • Complaint Intake Analyst – Spanish and German Speaking

    1 day ago

    Marlow, United Kingdom SRG Full time

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job DescriptionWe are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...

  • Complaint Intake Analyst – Spanish and German Speaking

    1 day ago

    Marlow, United Kingdom SRG Full time

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job DescriptionWe are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...

  • Complaints Intake Specialist

    3 weeks ago

    Marlow, Buckinghamshire, United Kingdom Impellam Group Full time

    Job Summary:We are seeking a highly detail-oriented Complaints Intake Specialist to join our team at Impellam Group. As a key member of our quality team, you will be responsible for managing the intake process of complaints through phone and email, ensuring timely and accurate resolution of issues.Key Responsibilities:Manage the intake process of complaints,...

  • Complaints Intake Analyst

    3 months ago

    Marlow, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...

  • Complaints Intake Analyst

    3 months ago

    Marlow, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...

  • Complaints Intake Analyst

    3 months ago

    Marlow, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...

  • Complaints Intake Analyst

    3 months ago

    Marlow, United Kingdom SRG Full time

    Responsibilities:Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and...

  • Complaints Intake Analyst

    2 weeks ago

    Marlow, United Kingdom Impellam Group Full time

    Job Description Responsibilities: Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint...

  • Complaint Intake Analyst – Spanish and German Speaking

    2 days ago

    Marlow, UK, Buckinghamshire, United Kingdom SRG Full time

    Job Title: Complaint Intake Analyst – Spanish and German Speaking Location: Marlow (hybrid three days in office with two from home)Contract: 12 months Salary: £28k per annum Hours: Monday – Friday 37.5 hours per week Job DescriptionWe are looking for a customer service representative for a leading pharmaceutical company based in Marlow. As part of the...

  • Complaints Intake Specialist

    3 weeks ago

    Marlow, Buckinghamshire, United Kingdom Carbon60 Full time

    Carbon60 is seeking a skilled Complaints Intake Specialist to support the team at one of the UK's leading Pharmaceutical companies.Key Responsibilities:Manage the intake process of complaints through phone and email, including translations from local language to English when required.Conduct follow-up activities for missing information, coordinate logistics...

Complaint Intake Analyst

2 months ago

marlow, United Kingdom SRG Full time
Job Description
  • Role: Complaint Intake Analyst – Dutch OR German Speaking
  • Contract: 12 months
  • Office- Marlow (Hybrid - 3 days on site)

Purpose:


The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer. They will ensure accuracy of data from the customer to make the initial identification of the complaint code. They will conduct data entry and coordination of work through the appropriate channels as determined by established business rules. They will also handle escalations for complex complaints and serve as a subject matter expert in designated products.


Responsibilities:


  • Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and communicating the results of the complaint investigations when requested/required.
  • Communication and cooperation with customers and distributors involved in the reported complaints
  • Internal communication and cooperation with relevant local or global stakeholders in other departments involved with complaints management within the organization, like affiliate CQA, Medical Information, Regulatory Affairs and Pharmacovigilance
  • Supports more complex complaints that are escalated
  • Serve as a Subject Matter Expert for a designated product(s) within the team when required
  • Where applicable, decide whether a replacement, credit, or warranty claim is warranted, and notify the appropriate stakeholders to complete the process. OR complete activities to process the replacement, credit or warranty activities for the customer.
  • Where applicable, partner with affiliate CQA for translation or communication support when needed
  • Support management with any documentation or SOP reviews when needed
  • Partner with other departments to address queries/inquiries e.g.Medical Info, Regulatory, PV
  • Support management with any projects / process improvement initiatives
  • Support management during audits and inspections
  • Where applicable, make vigilance reporting decisions and prepare the relevant vigilance reports for submission to MOH.
  • Where applicable, translate vigilance reports into local language for submission to MOH





Qualifications and Skills:

  • Must speak German or Dutch.
  • College or a 2-year Associate Degree is preferred
  • Experience in a Quality environment or customer service support role, preferably in a healthcare setting
  • Strong attention to detail, critical thinking, and can work independently with minimal direction
  • High quality customer service skills
  • Ability to express ideas clearly in both written and oral communications
  • Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
  • Computer skills and ability to navigate through software systems
  • Strong prioritization and time management skills
  • A fairly good command of the English