Exams IT Service Delivery Officer

2 days ago


London, Greater London, United Kingdom British Council Full time

About the Role

We are seeking a highly skilled and experienced IT Service Delivery Specialist to support the delivery of exams in Jordan. As a key member of our team, you will be responsible for ensuring the smooth delivery of exams and providing technical support to our vendors and venue technicians.

Main Responsibilities

  • Provide technical assistance and support to vendors and venue technicians to ensure the successful delivery of exams.
  • Monitor and report technical incidents and provide solutions to mitigate any issues that may arise.
  • Support the training and development of vendors and venue technicians to ensure they have the necessary skills and knowledge to deliver exams effectively.
  • Collaborate with the operations team to identify and implement process improvements to enhance exam delivery.
  • Work closely with software and application suppliers to resolve technical issues and provide support to vendors and venue technicians.
  • Ensure compliance with exam delivery guidelines and risk management processes.

Requirements

  • Experience in a B2B/B2C customer service environment.
  • Excellent computer skills and knowledge of hardware and software.
  • Understanding and experience of risk and compliance management.
  • Desirable: experience of supporting the delivery of computer-based exams and troubleshooting hardware, software, and network devices.


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