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Exams Manager

2 months ago

London, Greater London, United Kingdom Mobile Testing Solutions Ltd ("MTS") Full time
About the Role

We are seeking an experienced Exams Manager to join our team at Mobile Testing Solutions Ltd (MTS). As a key member of our exams team, you will be responsible for managing the delivery of IELTS exams, ensuring compliance with exam board standards, and working towards annual targets.

Key Responsibilities
  • Manage the IELTS exam team, including exam preparation, delivery, and results.
  • Ensure exams comply with agreed exam board standards.
  • Work towards annual targets set for each exam venue.
  • Collaborate with Customer Care Administrators to resolve customer complaints and refund requests.
  • Develop an annual internal audit plan with the Compliance and Improvement Manager.
  • Manage inspection visits from exam boards and conduct regular inspections of exam venues.
  • Implement recommendations from internal and external audits and compliance visits.
  • Work with HR to schedule and manage the IELTS exam team.
  • Conduct regular reviews of IELTS exams policies, programmes, and practices.
  • Assist the Head of Exams in driving strategic business change management projects.
Requirements
  • Experience with IELTS exams desirable.
  • Degree in business administration or related field.
  • Minimum 4 years' experience in IELTS exams management or testing administration role.
  • Proven experience in invigilating high-stakes exams.
  • Good knowledge of the testing, examination, teaching, and education sectors.
  • Fully IT literate.
  • Strong people management skills.
  • Excellent attention to detail.
  • Absolute commitment to confidentiality and duty of care.
  • Customer-centric.
  • Excellent organisational and time management skills.
  • Excellent communication, interpersonal, and relationship-building skills.
About Us

Mobile Testing Solutions Ltd (MTS) provides examination services to a wide range of global clients across the UK and Ireland. We are a dynamic and friendly team, and we are committed to delivering high-quality exams and services to our clients.