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Pharmacy Operations Manager
1 month ago
We are seeking an experienced Pharmacy Dispensary Manager to join our dynamic team at PillSorted. As a key member of our operational team, you will play a critical role in maintaining accuracy and operational efficiency in our dispensary.
With a focus on delivering top-tier performance, you will work closely with our in-house engineering team and clinical team to strive for operational perfection. The ideal candidate will have a passion for achieving the best patient outcomes through operational excellence, possess strong leadership skills, and have extensive experience in managing successful pharmacy operations.
Key Responsibilities- Manage and oversee the dispensary team alongside the Dispensary Team Lead.
- Team growth: Work closely with HR and leadership to expand the dispensary team from 10 to 20 members within the next 6-12 months, ensuring seamless integration of new hires while maintaining high performance and operational efficiency.
- Conduct probationary and performance reviews in line with company guidelines.
- Ensure training for new dispensary team members is carried out in line with individual training plans.
- Monitor and achieve operational KPIs such as On Time in Full (OTIF) service levels, Cost to Fill efficiency, patient safety, inventory loss, and margin performance.
- Lead the development and implementation of protocols and procedures for all dispensary roles, in coordination with the Clinical Leads.
- Lead by example: Actively work alongside the team on the dispensary floor, ensuring smooth daily operations, maintaining high output levels, and taking a hands-on approach to problem-solving and process improvement.
- Proven experience in managing and developing operational teams.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- NVQ2 Pharmacy qualification (NVQ3 level Pharmacy Technician preferred).
- Impact: Play a critical role in the operational success of a leading health-tech start-up, contributing to the health and well-being of the community.
- Culture: Join a supportive, innovative team that values growth and collaboration.
- Benefits: Competitive salary and professional development opportunities.
Salary: £35,000.00-£45,000.00 per year, based on qualification and experience. Opportunity to earn bonus and benefit from share option. Location: On-site: Cambridge.
