Store Operations Manager
2 weeks ago
As a Shift Leader at Tesco, you will be responsible for overseeing the store from the shop floor and striving to make things just that little bit better for customers, colleagues, and communities every day.
Key Responsibilities
Work in a fast-paced retail environment with bags of variety
Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
Be there for customers, listening to them and helping to make sure they leave the store with what they came for
Look for ways to improve service, including coaching your colleagues and giving feedback to the team
Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
Lead from the front, and set a great example for your colleagues in everything you do
What You Will Be Responsible For
Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
Being the go-to person for colleagues in the absence of a manager for day-to-day queries
Making sure the store is always clean, tidy, and well-presented
Supporting managers to coordinate seasonal, community, and charity events
Contributing to a great team atmosphere, that's inclusive of everyone
Providing great customer service, by listening to our customers and putting them first in everything you do
Keeping the team well-informed and up to speed on any communications, changes, or updates
Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
Following health and safety routines and procedures, and ensuring colleagues do the same
Recognising and celebrating colleagues within the team who are providing great service
What We Are Looking For
A great role model, by always giving thoughtful customer service that ensures every customer's needs are met
Someone who can build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
A clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
Someone who is comfortable taking the lead, and overseeing the store in the absence of your Manager
A good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
Someone who is motivating, so you can inspire your team to deliver beyond expectations
Someone who is curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
What's in it for you
There's bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
We take your development seriously, so this is a great place to get on in your career. You'll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want
It's an inclusive place where everyone's welcome. We celebrate the individuality of our colleagues - because they're what makes Tesco, Tesco
Your voice matters, and we'll always welcome and listen to your ideas and opinions
We put your wellbeing first, and support is always available if you need it
Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you'll be in good company
Benefits
Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
Request flexible working from day one
Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
Access to free wellbeing services with a range of resources to support your mind, body, and life
Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
Uniform provided and policies to support you for all of life's moments, big and small
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here .
Click here to read more about the benefits we have available for our colleagues
About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here .
Please note
Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
For more information about us please visit www.tescoplc.com
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